Fairmont Empress

Hotels
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9.4
/10
Exceptional
2,954 reviews

What Guests Say About Their Stay

Sophia

10.0
/ 10
Definitely try the elements body treatment at the spa. worth it along with saving time for their mineral pool and eucalyptus steam room. location itself is perfect, close to everything , walking or driving , and staff are great.

Ryan

10.0
/ 10
This was an exceptional experience. Great service from the second we pulled up to the front door until the truck was brought back. Thank you!

Gerhard

10.0
/ 10
The room was very clean with a nice view. The staff was friendly and professional. Breakfast was always fresh and varied.
In the Area
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721 Government St, Capital Regional, Victoria, British Columbia, Canada, V8W1W5

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Fairmont Empress is a hotel is located at Victoria. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Fairmont Empress

721 Government St, Capital Regional, Victoria, British Columbia, Canada, V8W1W5
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Lobby Fairmont Empress
Lobby 2 Fairmont Empress

Discover More About Fairmont Empress

General


Near Miniature World

Location


With a stay at Fairmont Empress, you'll be centrally located in Victoria, steps from Maritime Museum of British Columbia and within a 5-minute walk of British Columbia Parliament Building. This family-friendly hotel is 0.2 mi (0.3 km) from Victoria Bug Zoo and 0.2 mi (0.4 km) from Victoria Harbour.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Government Street - 0.1 km / 0.1 mi
Greater Victoria Visitors & Convention Bureau - 0.2 km / 0.1 mi
Victoria Conference Centre - 0.2 km / 0.2 mi
Royal BC Museum - 0.3 km / 0.2 mi
Miniature World - 0.3 km / 0.2 mi
Maritime Museum of British Columbia - 0.3 km / 0.2 mi
British Columbia Parliament Building - 0.3 km / 0.2 mi
Victoria Bug Zoo - 0.4 km / 0.2 mi
Thunderbird Park - 0.4 km / 0.2 mi
Steamship Terminal - 0.4 km / 0.2 mi
Bay Centre - 0.4 km / 0.3 mi
Victoria Harbour - 0.5 km / 0.3 mi
Beacon Hill Park - 0.5 km / 0.3 mi
Legislative Assembly of British Columbia - 0.5 km / 0.3 mi
Greater Victoria Public Library - 0.6 km / 0.4 mi

The nearest airports are:
Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) - 0.3 km / 0.2 mi
Victoria Intl. Airport (YYJ) - 26.5 km / 16.5 mi
Roche Harbor, WA (RCE) - 272.1 km / 169.1 mi
Friday Harbor, WA (FRD) - 258.8 km / 160.8 mi
Friday Harbor, WA (FBS-Friday Harbor Sea Plane Base) - 256.6 km / 159.5 mi

The preferred airport for Fairmont Empress is Victoria Intl. Airport (YYJ).

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a hot tub. Additional features at this Edwardian hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities


Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Victoria? This hotel has 22600 square feet (2100 square meters) of space consisting of a conference center and meeting rooms. Guests may use a cruise ship terminal shuttle for a surcharge, and self parking (subject to charges) is available onsite.

Dining


Satisfy your appetite with American cuisine at Q at the Empress, one of the hotel's 2 restaurants. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.

Rooms


Make yourself at home in one of the 431 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.

All facilities in Fairmont Empress

Bar, Cafe and Lounge Fairmont Empress
Bar, Cafe and Lounge
Swimming Pool Fairmont Empress
Swimming Pool
Entertainment Facility Fairmont Empress
Entertainment Facility
Fitness Center Fairmont Empress
Fitness Center
Functional Hall Fairmont Empress
Functional Hall

Things to Do

  • Indoor pool
  • Garden
  • Outdoor facilities
  • Picnic area
  • Shops
  • Spa
  • Health club
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service

General

  • Banquet
  • Ballroom
  • Terrace
  • Smoking area
  • Parking

Business Facilities

  • Conference center
  • Business facilities
  • Meeting rooms
  • Conference rooms
  • Business center

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop
  • Shops

Transportation

  • Bicycle rental
  • Limo or town car service
  • Valet parking (surcharge)

Food and Drinks

  • Breakfast
  • Vegetarian meal

Public Facilities

  • Coffee/tea in lobby
  • Safety deposit box

Family-friendly Facilities

  • Children pool

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Ferry terminal shuttle (surcharge)

Accommodation Policy & General Information in Fairmont Empress

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • This property uses some solar energy; some water is reused through a grey water recycling system
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • The photos are representative of rooms offered and may differ from the actual room received.
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 16:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Fairmont Empress
431
Number of floors in Fairmont Empress
8
Another facilities in Fairmont Empress
Indoor pool, Garden, Outdoor facilities, Picnic area, Shops

Frequently asked question in Fairmont Empress

What are available facilities at Fairmont Empress?
There are top facilites at Fairmont Empress such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Fairmont Empress?
The standard check-in time at Fairmont Empress is starting from From 16:00 while the latest check-out time is at Before 11:00
Does Fairmont Empress provide breakfast?
Yes, Fairmont Empress provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Fairmont Empress?
Fairmont Empress is a 4.5-star hotel.
How many floors does Fairmont Empress have?
Fairmont Empress has 8 floors.
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More Reviews from Other Guests in Fairmont Empress

9.4
Exceptional
From 2,954 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
DeEtta
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Pure luxury…best visit to Victoria ever!
Grant
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Amazing location. Great hotel. The afternoon tea was a highlight.
Carolyn
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Love the property and the history behind it!
Sophia
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Definitely try the elements body treatment at the spa. worth it along with saving time for their mineral pool and eucalyptus steam room. location itself is perfect, close to everything , walking or driving , and staff are great.
Thu Kieu
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Friendly staff
Ryan
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was an exceptional experience. Great service from the second we pulled up to the front door until the truck was brought back. Thank you!
Timothy
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing stay, super friendly staff, and service was quick.
Alison
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very disappointed that the pool was not open when it said it would be online room was reasonably comfortable. Staff was not that friendly.
Zhan
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I stayed here for the night and the high tea next day. The staff are great and nothing particularly below the bar, however I wouldn’t recommend if you just want a comfortable hotel room. They do have Le Labo soap.
Stephen
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful hotel but not worth the price Hallways were continually cluttered with cleaning carts-all day and evening- and room service dishes outside room doors were not cleared quickly and accumulated. No individual shampoos or lotions, containers bolted to wall. Friendly and accommodating staff but disappointing experience overall at this price point.
Read More
Sarah
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Always a delight!
Andrey
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The location was great. The downsides: At the hotel restaurant, we were seated and then waited 30 minutes without being served. We tried making eye contact with the staff, but they ignored us. When we finally asked out loud for assistance, they brought two glasses of champagne, but by then we had already booked another place nearby and decided to leave. The large HVAC unit on the roof directly below our windows was running all night. It was extremely loud and very annoying. The washroom floor was not sloped properly, so water leaked out after every shower, leaving a puddle in front of the toilet. The water pressure from the shower head was far too weak.
Read More
Collette
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Check in was at 4, we didn’t get keys until 4:30….we were not on the same floor as the lounge, even tho I booked on Boxing Day, I’m pretty sure all people on the same floor as the lounge did not book before me, & finally, our $1000 a night room with a “city view” was just a view of 3 brick walls and a dome thing in the middle….zero view, we had to go down a floor for the lounge, & we were not allowed to our room until 4:30….i will never ever stay here again…..last time we stayed our heat didn’t work so they gave us a space heater and zero discount…..I should’ve known not to book again….0 out of 5 stars I have never been so upset at a hotel!!!! Ridiculous our bill is over $3000 for 3 nights….ridiculous
Read More
James t
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very elegant hotel overall. The room was small and we could hear people staying in the next room. Staff is friendly. Breakfast is good.
Gerhard
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was very clean with a nice view. The staff was friendly and professional. Breakfast was always fresh and varied.
Brad
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A beautiful property in the heart of Victoria's downtown and overlooking the water. Very pleasant and helpful staff. Great location and, my goodness the Canadian folks are so friendly and nice.
Mark
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location, beautiful hotel. Wish we could have stayed longer.
Marilyn
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hot tub was great… didn’t eat at the hotel.
Ann
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

what a special place. gotta go for the gold access!
Cheryl
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The famous Fairmont Empress does not disappoint. The grounds are so beautiful, the staff is efficient and helpful, and the hotel itself is huge and well-appointed. Our room had a lovely view of the harbor that we could see from our bed! I’m old school, and although everything was great, the bathroom was so small it was hard to turn around. Very tight even though the room itself was quite spacious. We missed the old days of having souvenir shampoo, body wash & lotion. I asked the concierge about stationery to write a letter or two and he honestly had no idea what I was talking about. The Empress is a must if you’re in Victoria and I wouldn’t trade it for anything.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Fairmont Empress

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.4
Exceptional
From 2,954 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
DeEtta
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Pure luxury…best visit to Victoria ever!
Grant
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Amazing location. Great hotel. The afternoon tea was a highlight.
Carolyn
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Love the property and the history behind it!
Sophia
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Definitely try the elements body treatment at the spa. worth it along with saving time for their mineral pool and eucalyptus steam room. location itself is perfect, close to everything , walking or driving , and staff are great.
Thu Kieu
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Friendly staff
Ryan
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was an exceptional experience. Great service from the second we pulled up to the front door until the truck was brought back. Thank you!
Timothy
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing stay, super friendly staff, and service was quick.
Alison
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very disappointed that the pool was not open when it said it would be online room was reasonably comfortable. Staff was not that friendly.
Zhan
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I stayed here for the night and the high tea next day. The staff are great and nothing particularly below the bar, however I wouldn’t recommend if you just want a comfortable hotel room. They do have Le Labo soap.
Stephen
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful hotel but not worth the price Hallways were continually cluttered with cleaning carts-all day and evening- and room service dishes outside room doors were not cleared quickly and accumulated. No individual shampoos or lotions, containers bolted to wall. Friendly and accommodating staff but disappointing experience overall at this price point.
Read More
Sarah
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Always a delight!
Andrey
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The location was great. The downsides: At the hotel restaurant, we were seated and then waited 30 minutes without being served. We tried making eye contact with the staff, but they ignored us. When we finally asked out loud for assistance, they brought two glasses of champagne, but by then we had already booked another place nearby and decided to leave. The large HVAC unit on the roof directly below our windows was running all night. It was extremely loud and very annoying. The washroom floor was not sloped properly, so water leaked out after every shower, leaving a puddle in front of the toilet. The water pressure from the shower head was far too weak.
Read More
Collette
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Check in was at 4, we didn’t get keys until 4:30….we were not on the same floor as the lounge, even tho I booked on Boxing Day, I’m pretty sure all people on the same floor as the lounge did not book before me, & finally, our $1000 a night room with a “city view” was just a view of 3 brick walls and a dome thing in the middle….zero view, we had to go down a floor for the lounge, & we were not allowed to our room until 4:30….i will never ever stay here again…..last time we stayed our heat didn’t work so they gave us a space heater and zero discount…..I should’ve known not to book again….0 out of 5 stars I have never been so upset at a hotel!!!! Ridiculous our bill is over $3000 for 3 nights….ridiculous
Read More
James t
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very elegant hotel overall. The room was small and we could hear people staying in the next room. Staff is friendly. Breakfast is good.
Gerhard
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was very clean with a nice view. The staff was friendly and professional. Breakfast was always fresh and varied.
Brad
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A beautiful property in the heart of Victoria's downtown and overlooking the water. Very pleasant and helpful staff. Great location and, my goodness the Canadian folks are so friendly and nice.
Mark
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location, beautiful hotel. Wish we could have stayed longer.
Marilyn
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hot tub was great… didn’t eat at the hotel.
Ann
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

what a special place. gotta go for the gold access!
Cheryl
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The famous Fairmont Empress does not disappoint. The grounds are so beautiful, the staff is efficient and helpful, and the hotel itself is huge and well-appointed. Our room had a lovely view of the harbor that we could see from our bed! I’m old school, and although everything was great, the bathroom was so small it was hard to turn around. Very tight even though the room itself was quite spacious. We missed the old days of having souvenir shampoo, body wash & lotion. I asked the concierge about stationery to write a letter or two and he honestly had no idea what I was talking about. The Empress is a must if you’re in Victoria and I wouldn’t trade it for anything.
Read More
Number of reviews per page
20
40