Very comfortable hotel just off the M4 so a convenient stop on our way from Essex to Wales. Very friendly and helpful staff and a great place for an overnight stay.

Typical edge of town hotel.

Really friendly helpful staff, room very clean and comfortable. Will stay again!

Staff were lovely, everything was quick and efficient.

Great staff and facilities, our room had a sofa bed and proper bed, the proper bed creaked and felt very flimsy all night, the mattress was very worn but the pillows were great

Pleasant hotel and room, great price and convenient location. Enjoyed the free cookies from reception, nice touch.

A very good hotel in terms of cleanliness and room being spacious. Quiet. Easy to reach from M4. Very convenient without sacrificing quality. Very good value for money overall.

Enjoyed a very nice stay. Hotel has a pleasant atmosphere. Staff friendly. Great breakfast options & in plenty of supply.

Good hotel

This was a stopover stay on our trip back home.... We really loved this hotel and it's layout. The staff at reception(Clavin and Lynn) were super courteous and helpful with a room upgrade. The hotel even had a very tasteful welcome Cookie....

Reception very helpful, bar staff not so

The staff are very friendly, attentive and so helpful! They go above and beyond to make your stay great. We managed to upgrade to a suite for just £25 extra which was great to have the extra space and a nice coffee machine, however the room could do with a bit of modernising. The bed and sofa bed weren't very comfortable and both very noisy when moving even just a little bit. The breakfast was great, a good selection and topped up regularly but for some reason the breakfast room was very loud, staying in other hotels recently we've not experienced so much noise during breakfast.

It was a shame that for such a large hotel there were no safe storage facilities for our bikes overnight. Otherwise the stay was convenient and fair for the price.

Very comfortable - lots of hot water

Had to change rooms three times as the bed frames were loose and creaking badly. Finally was given a room that was ok, still very dated and in need of som TLC. Chair was broken, table had splinted edges. Went to have a show and there was no shower gel. I used some of my Tescos vouchers to pay for part of the bill, but this wouldn’t go through and despite contacting hotels.com they just sent me an email on what I should do, which was of no help at all as I had already done this. Why they could not just put the code through for me I do not know. So had to pay full price and have a voucher that has to be used by September which I probably now loose. Also had to pay for parking at the hotel which to me if you are staying at the hotel should be part of your stay. Overall not a great experience.

Great price and excellent stay. Clean, comfy and lovely stay thank you

I booked a queen room and was told on arrival they only had one room left and it was twin room, so this was a disappointing start. When I arrived in my room, I noticed a lot of bugs and spent the first hour of my time killing the bugs that I could see, however I am sure I missed a lot also. Overall, it wasnt very clean and this obviously encourages bugs etc.

Everything about the hotel is average.The noise was to be expected as there was a big function that evening. However, no allowances had been made for the inconvenience to other guests. To get away from the noise my friend and I went to my room. This was not very comfortable as there was only one chair (in a room with 2 beds). My foreign friends were disappointed to find so few English dishes on the menu.

Lounge was of a decent size and staff were helpful and welcoming.

The sofa bed is very uncomfortable, you can feel the mattress springs when you laid down, the kids didn’t have a good night sleep due to this sofa