One lift working waiting 20 mins for lifts

Beautiful hotel. Breakfast was amazing, loved our stay

Lovely staff , very helpful. Had difficulty in finding a parking space due to temporary works in the overspill car park( Fri night probably a very busy night for the hotel ). Member of staff very helpful in finding me a space) - lovely fella. Lady on Reception was great and gave a warm. welcome. Historic building & vast. Room was very clean & served it’s purpose. Arrived late and departed early so cannot comment on dining .

Nicely appointed rooms and great location and grounds 5 minute walk to the centre of Harrogate The spa was lovely to use, very clean

Room was

Beautiful Victorian hotel combining the grand architecture and decor of the era with modern design. Friendly staff and, lovely breakfast and excellent free spa facilities.

Very clean rooms, cleaners knocked to check everything was ok with our room. Reception staff very friendly and helpful. Restaurant staff had to be asked twice before anything was done. Food was nice in the restaurant, breakfast was one of the best hotel breakfast buffet I’ve had. Spa facilities very clean and staff friendly

The breakfast menue was either hot or cold.a big range in both. My room was a standard but good. The staff very helpful as I have a walker and stick. I really ejoyed the spa facilities made quite good use of them. pool has a sauna and a hot tub there is also an outside hot tub. the staff are great. really enjoyed my solo stay..

We stayed here on Saturday 20th June. We checked in and noticed there was a wedding party in the function room. We asked reception to put us in a room where we would not be disturbed by the party as we were having an early night before leaving in the morning. The receptionist understood our request and said we would have a quiet room. The room we were actually given was directly above the smoking area at the front of the hotel. This is where all the smokers from the party gathered and made a lot of noise. Assuming the noise would stop by late evening we didn't complain. However, by 11.15pm the noise was louder than ever with partygoers constantly shouting and drinking. My partner complained to the night manager, who was not interested in doing anything about the nuisance. His response was that it was a smoking area and he couldn't stop people smoking. By 11.30pm, I complained again about the noise and again he had no intention of doing anything to control the disruptive behaviour happening directly outside the reception area. The manager had no control over the situation and refused to take any action. His advice was that the noise should stop after midnight when the bar closes. The disturbance continued long after midnight with cars arriving, doors slamming, wedding party guests loudly leaving and then the party organisers breaking down the event. In the morning I told reception about our complaint and our lack of sleep. They showed concern, but have done nothing since.

Beautiful old building and spacious rooms. Unfortunately we stayed during a great wave and the bedroom was stiflingly hot as there is no air conditioning. There was a fan available. We had upgrade rooms which were perfect and very clean. Some staff were lovely, friendly and helpful, others not so much!

The location was great, lots of parking spaces. Breakfast room and bar area very nice. Booked a Kingsize room everything looked tired, windows were dirty, very old and didn’t close properly. Had no bathrobes nor slippers in the room, wanted us to pay extra in a SPA hotel! Noise after midnight wasn’t managed well by staff. The wedding guests went outside for a cigarette and were pretty loud. Also white vans were loading / unloading stuff after midnight and very early in the morning without any consideration of the guests. This was not the standard of a Hilton hotel, won’t come back.

We got up graded for free when we checked in and we got to use the spa for free for one hour a day,the hotel was located very close to the centre,couldn’t fault it

The room was lovely and the staff were helpful. Breakfast wasn't as good as I expected. The hot drinks were below par.

Beautiful building in great location, spa, pool and breakfast for a very reasonable price

Very good breakfasts, some maintenance on wheelchair access lift required but overall the hotel exudes a vg quality feel.

The shower flooded and my partner was ankle deep in water so we each had to have a bath. When the bath water drained it bubbled back up through the drain and brought lots of dirt up with it. Staff weren’t interested in feedback as it seemed they rushed through our checkout. The trip also felt tainted from the start as a guest in front of us while checking in was complaining about cleanliness at the front desk.

My stay was okay room small and dark bed on the small side for a double. Ate at the hotel restaurant, had steak frites which was amazing and at a fair price. Breakfast, again food was top quality. It put me in a great mood all day.

Lovely hotel and breakfast was very nice. It was a small room which was to be expected Strangely there was a step up to the bathroom and this had a glow in the dark sign that was annoying at night A few little bits that could have been better. No plug near the desk to make tea had to use bedside table, door stop needed repairing in bathroom. But all minor. The spa was a nice addition. Nice location in Harrogate.

Lovely hotel in walking distance to the town. Room clean, only provided with 2 teabags though. Be careful the water is charged at £1.50 if Ur not gold customers. Spa was lovely and relaxing but only have an hour use each day. The hot tub was outside and I didn't use that as the water looked too dirty. My husband and I stayed but we didn't have breakfast as we thought the price was too much. Lovely complimentary cookie on arrival.

The hotel is a lovely location.Harrogate is a lovely town .Not far to walk into town.Lovely and clean good breakfast .We really enjoyed our stay .