DoubleTree by Hilton Harrogate Majestic Hotel and Spa

Excellent hotel, but in the heat wave the lack of aircon was disappointing

Great stay as always, third time here and will be back at some point again.

Asked for a receipt at checkout, and the woman said she was unable to provide one due to booking via a third party (my company's website). I was then mailed a receipt using a card I did not want to use.

Friendly staff and welcoming however only downside was the noise from the corridor when other guests were shutting doors and walking up and down. Doors slammed and awoke me in a panic a few times as well hearing people outside very clearly. Maybe the door seals need looking at?

room was very clean every day, bed was a little to hard for us, but we coped, staff were very help full and all ways pleasent, breakfast was very good, and the spa was excellent very clean and relaxing.

great stay celebrating friends special birthday. Reception failed to mention the time had to be put into the machine for car park so I got overcharged. They said they would get it refunded but so far it hasnt been. (£54) Chased it up a couple of times and ensured my e mail and tel number available but not had any correspondence. Spa lovely, used it a couple of times Happy hour cocktails perfect out on the decking on the sofas and good value. Breakfast very good although scrambled egg not hot. Lovely bread selection. Rooms quite hot as we are in a heatwave, fans provided but still hot (not hotels fault!! )

Room absolutely first class from bedding to towels cosy great view .Breakfast yummy .reception welcoming thank you once again for a great stay

Really good hotel and overall we had a great stay. It’s in a really great location, the staff were incredibly helpful across the board and the room was spacious. The food in the restaurant was fine but not great, and the TV was frankly impossible to work out how to connect to. We also had an awful check in, no fault at all of the person at the desk, but there were three stations and only one person manning the desk. It took 25 minutes. But other all we had a lovely stay and would highly recommend.

Very friendly & helpful staff , quick check in . Lovely clean room , amazing spa experience .

Room was dirty, photos to prove. Shower tray filled and overflowed it was like having a foot bath Breakfast was empty and limited to lack of staff at busy times. Evening meal was poor due to lack to communicate and constant errors bringing the wrong food, not doing what they said they would, having to remind or correct there errors. But the service charge was still added?!

How old and grand the hotel was but the cleanliness wasn't great especially when our room was serviced they would make the bed but didn't clean all the furniture and window seals still quite dusty

Lovely clean room, a few stains on the carpet, which was a shame, but overall a lovely stay and excellent spa. The highlight was the staff, who were friendly, helpful and professional. It seems the biggest complaint from people is the car park, which, according to the staff, is actually not owned by them but by the council, so it's nothing they can control the pricing of. Which, when the guy in front of me was complaining loudly to the reception staff about the price, seems not very fair.

Good location expensive car parking average rooms

My wife and I stayed at the Hilton Harrogate for one night. The staff were excellent throughout our stay, particularly Ashley, the Duty Manager, and Renisha on Reception, who were helpful and did their best to resolve the issues we encountered. The lobby, grand staircase and function rooms are stunning and create a great first impression. Unfortunately, our King Room was disappointing. The décor felt old and dated, and the room was dusty. The bathroom had some nice features, including double sinks, but the bath would not drain properly and the shower hose was split, causing water to spray everywhere. The paint above the shower was also peeling badly. The room layout was odd, with a fridge where the chair should have been, and the dressing table mirror was poorly positioned for doing makeup. The room was extremely hot. Although a fan was provided, it was faulty and very noisy because the blades were catching the grille. We repeatedly tried calling Reception and Guest Services but received no answer. A replacement fan was eventually provided, but as the hotel was fully booked we could not be moved. To cool the room overnight, we had to leave the windows open, which meant listening to a noisy ventilation system outside. The indoor spa facilities were pleasant, but the outdoor hot tub was filthy, with hair floating in the water. Several other guests also appeared unhappy with its condition. Overall, the staff and public areas were excellent, but the room and cleanliness was bad.

Lovely hotel and great breakfast. Only downside is the lack of air con as it is an old building and the fan in the room was ineffective.

Thoroughly enjoyable experience as always. Great friendly helpful staff. Clean room. Excellent breakfast. No issues.

Room was very hot, no AC and a fan that was stashed away in the wardrobe. A lot of noise from the early starting marquee construction as well as a party the night before. Generally the room was ok, bit tired could do with a spruce up. Shower overflowed if you weren't quick enough. Spa was nice but a lot of things not working such as the lockers, toilets and some of the other steam rooms. Staff were friendly and efficent. Wouldn't stay again

The hotel & the rooms are very nice, my only negative comment would be the rooms are too warm - there is a fan in the room, but it’s not very powerful. Even with the windows open it wasn’t cooling down (it wasn’t overly hot outside - about 24/25 degrees) Apart from that, I couldn’t fault it.

Faded grandeur! Reception/checkin felt chaotic and took a long time as receptionist kept leaving to turn off an alarm. She was apologetic but not a great first impression. The room was clean but tired, comfy bed

Mixed review. Hotel location perfect. Room excellent apart from no air conditioning. Breakfast superb. Afternoon tea lovely. Evening meal disastrous. Nothing like the menu discrimination and a chef that thinks the customers are fools. Do not trust the restaurant in the evening. Eat anywhere else!