DoubleTree by Hilton Harrogate Majestic Hotel and Spa

Me and my partner booked a two night stay for a special birthday, we decided to book what we thought to be a posh hotel and pay a little bit more unfortunately there was nothing posh about it just the prices. We arrived and the front of house staff all seemed lovely. We were given the keys to our room and on entering it was the most bleak depressing grey room I’d ever stayed in it was shabby nothing matched and it was in no state to be let out especially not at near enough £400 for 2 nights the window had a massive gap in it and was hanging out which we did complain about because it was a danger and I thought it was going to fall out it was noisy and cold with the wind blowing in the first night they had put filler in it by the second night. The tea tray had 2 teabags on it so one each you would expect a decent tea tray in the Hilton. Hardly any channels worked on the tv and to be honest the less time spent in that room the better. We had booked breakfast and evening meal the evening meal on the first night was absolutely rubbish I ordered a pasta dish it just looked like a plain bowl of pasta with 2 prawns chucked in then they added charges at end for a meal we had already paid for so felt pressured to pay it even though we didn’t even use the £35 allowance they also added onto a bottle of £4.50 water the woman at dinner was pushy and rude we didn’t return the second night. The only decent thing was the breakfast. But from our experience rooms and building need overhauling.

Hotel was lovely very grand inside The only problem was the room Was so hot we wasn’t able to turn the heating down so we had to have a fan on all night

Loved yet another stay at this lovely hotel. Great location Great leisure club and staff are fantastic Result enjoyed our stay

Excellent hotel, brilliant staff and super room. Breakfastgreat too, BUT lift to 5th floor not working. A minor inconvenience. Will be back to stay again.

Ideal location the food was really nice and staff very pleasant but price for parking was unjustified

Nice cosy, clean room robes for the spa only available in premium, rooms though. It was very noisy in our room on the first floor as we were near the function room. I was very disapointed as you have to pay £18.00 a night for parking which was not mentioned on Hotels.com.

Breakfast was a good selection and plenty of food was on the buffet. Room was very spacious and well appointed. Staff were friendly and polite. Spa access has an hour time limit which makes you feel rushed!

Didn’t have breakfast spa was nice

We were given an upgraded room which was lovely. The staff were great. Gym was good. I didn't realise that spa was only one hour of access a day but it was enough for us. Children can use the pool 7am to 9am and 4pm to 6pm so if you want a lane swim, best to avoid those times. Really lovely hotel.

Large rooms, clean hotel, spa changing rooms need attention and around the pool is very slippy.

Breakfast great

Breakfast was lovely, every taste catered for.

I stay in hotels around six times a month, and I can honestly say this was one of the poorest experiences I’ve had in a long time. In the restaurant, every steak dish on the menu was unavailable, and the only real alternative offered was a burger. When the food arrived, I asked for condiments — they never appeared. The place was quiet, yet no one made eye contact or checked in, despite me being seated right beside the bar. I eventually ordered dessert, waited 15 minutes, and had to chase it up. Seconds after I asked, it suddenly appeared, clearly forgotten about. To top it off, a service charge was added automatically, which felt completely undeserved. The room wasn’t much better. I was woken just after 6am by the shower in the next room — unbelievably loud, far beyond anything I’ve ever heard in a hotel. At checkout, I was told I had an £18 parking charge. When I questioned it, I was told it had “nothing to do with them” because it was a third‑party company, despite the hotel collecting the payment. Not exactly taking ownership of the guest experience. Overall, the hotel trades on its name, not its standards. Very poor

Lovely comfortable hotel.

This is a lovely hotel the only thing that let it down was the evening meal . Every night choices on the menu weren’t available. We stayed 5 nights and the evening meals were disappointing. We asked to speak to the chef and were told that all the meals came in frozen except the steak and didn’t resemble a rump steak it was shaped like a jenga brick and grossly we were offer gravy which we had to pay extra for and it only came with a few chips and rocket with a sprinkle of Parmesan cheese. Very disappointing I expected better from a Hilton hotel who we have stayed with before and never been disappointed

Outside hot tub very cold. Pigeon poo before going down the stairs and had not been removed for days on end. Distressed elderly ladies who where members after 2nd false alarm in less than 2 weeks. Scottish lady on reception was informed by myself & Daughter. She was abrupt, uncaring and raised her voice... Not good. Thank you

The only issue was the room was so warm and we could not turn it down

Room was spacious and clean. Only one working lift in the whole hotel which was awkward

Room was lovely and clean, great breakfast and great staff. Location is lovely. The spa facilities are great but just need the changing rooms scanning a bit more regularly to remove towels from guests who do not tidy up after themselves!

Spa wasn’t relaxing because of an intrusive video chat in the jacuzzi that spoilt the experience.