Hotel building is older, but well maintained. Room was clean, AC was powerful, restaurant had good food. Staff were helpful. Can be a long walk to rooms based on the building layout.

Awesome in every single way.

Not great

Rooms looked like I stepped back into 1986. Had to hunt for the kettle and coffee. Despite a cue leaving the door they had to check in spots and 1 of the Elevators only seemed to like the 3rd floor. Staff didn’t seemed bothered about anything.

Staff at reception was rude. Hotel itself offers excellent Location, easy access.

Good parking options clean good sized accommodations hot shower help with luggage

The style of the property was to my personal liking, a touch of the old world but still very modern and tasteful. The staff were always helpful, considering it being mainly an airport hotel, with constant movement of travelers waiting for connections. The restaurant was available to guests throughout the day which I found very help , especially while chilling out between flights, and again the restaurant staff were always helpful and attentive. All in all, a great Hotel!

Staff entered the room without knocking twice, first on the afternoon then at 8am in the morning. Never had that happen before. Room could’ve been cleaner, some stains in the bathroom. Overall hotel is quite dated and amenities are good but not enough weight equipment space for size of hotel.

Still a great airport hotel.

Clean and professional

Hotel needs a renovation. Coffee machine was broken at the Cafe. Hair dryer needs instructions.

Amrita was especially helpful to us at the desk.

The front desk staff gave us the WRONG information about where the shuttle at Heathrow picked up (told us gates 17/18, but it was Gate 13), so we ended up taking a taxi. On the way back to Heathrow, we were very surprised to learn that the shuttle bus actually cost 7 pounds per person - so waiting for it was not worth it. Taking a taxi would have been more cost effective. We felt a bit duped by the "hotel services" listing an airport shuttle - which seemed like it was included. Expedia NEEDS to make sure they specify that there is a shuttle that picks up - which is helpful - AND that it costs per person on top of the hotel room fees.

It was ok for one night Not close to anything but McDonald

The only problem was the air cond. A bit noisy and not easy to change.

Nice hotel. Quite a trek to our room though.

Excellent friendly /helpful staff , excellent breakfast . Room was clean apart from the carpet which is very stained . Otherwise a value for money hotel .

Convenient for the airport although a bit of a trek from King's Cross. Uber from the hotel to T3 may be easier than bus if 2 × passengers or more

Air conditioner was not working. Room was warm and stuffy. Also, the hotel shop was closed for the evening - it was 7:30, which seemed early, considering there were no stores nearby for snacks (airport location). We didn’t want a full dinner in the bar - just soft drinks and a snack. The bar staff was not helpful, there were bar snacks in full view, but not offered.

Great service. Great breakfast