Personal items in the room can be lost. After being complained loudly, fortunately the goods can return to the room even if placed in a different place. Lazy debates with hotel management who insist on defending their staff, cornering me as a hotel guest and seemingly hands off over this incident. Handling complaints that are really unprofessional. Cross checking with other Indonesian traveler friends, apparently some of them also had the same experience as I experienced at this hotel. It is unfortunate.