EN | USD

Support

Explore Palace Hotel Saigon

Traveloka (385)

8.3

Very Good

From 385 reviews

Provided by travelers on

Cleanliness

8.3

Room Comfort

8.2

Meal

8.1

Location

8.8

Service and Facilites

8.2

People often mention about Palace Hotel Saigon

All

Surroundings (4)

Accessibility (4)

Wifi (4)

Bathroom (4)

Taste (4)

Distance to City Center (3)

Ambiance (3)

Room Space (3)

Bedroom (3)

Staff Friendliness (2)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews Palace Hotel Saigon

Number of reviews per page

Customer reviews

M***d

Business

8.7

/10

Reviewed 5 week(s) ago

Some amenities are not allowed to be brought, such as hotel slippers. Halal food is very limited and there is pork as usual. Overall, the location is strategic.

See original

Find this review helpful?

M***a

Business

10.0

/10

Reviewed 5 week(s) ago

The service was very good from the front desk and the advice was good. The staff were polite and smiling.

Find this review helpful?

Franz W.

Business

10.0

/10

Reviewed 8 week(s) ago

Perfect location, clean room, clean entrance, nice staff, and very nice breakfast, the pho was superb

Find this review helpful?

Doan T. P. A.

8.5

/10

Reviewed 8 week(s) ago

Hotel right in the city center very convenient

See original

Find this review helpful?

O***h

6.3

/10

Reviewed 13 week(s) ago

The staff is very friendly and the security guard is very rude. The bedrooms and bathrooms are very old. The bath towels don't look clean. The space is small and the soundproofing is not good. You can hear noises. The room fee is 200,000 VND, a bit high.

See original

2 people find it helpful

Đ***h

Leisure

5.4

/10

Reviewed 41 week(s) ago

The hotel often has problems. The swimming pool is under maintenance. Asked to choose a room with a nice view (price is higher than other rooms) but the view is facing the wall. The receptionist gave me the wrong room. 4 stars are worse than 3 stars.

See original

3 people find it helpful

A'nh M.

Leisure

8.6

/10

Reviewed 43 week(s) ago

Okay, I chose the highest room on the 13th floor so the view is nice and there is a balcony. You can message me on ig to ask for a review and I will reply. Also, the room on the 13th floor does not have a bidet huhu 🥺 there are only tissues. And I think the service is okay because there are not enough things in the room but I asked for them to be replenished but they still forgot or something.

See original

1 people find it helpful

Mai Q. D.

8.5

/10

Reviewed 53 week(s) ago

Hn jmkkkj nnjnj kkkklk jjkeese kkkkle

See original

1 people find it helpful

Nguyen T. D. T.

5.4

/10

Reviewed 58 week(s) ago

khách sạn đã quá cũ , không có ổ điện cắm sạc ở đầu giường, totel không có nước xịt, bảo vệ không nhiệt tình , đồ đạc khách phải tự đưa lên phòng, nhân viên rất tệ. Bãi đậu xe phí rất cao 300k/ đêm

2 people find it helpful

Accommodation's Reply

16 May 2024

We apologize that you had a negative experience while staying at our hotel. We have noted your feedback about the hotel's services and will strive to improve better. The hotel is located in the walking street in the city center so the limitation is that there is no parking lot. You may have to park your car in outside lots so we cannot manage their parking fees. We hope for your understanding. Thank you for choosing our hotel. We hope to have another opportunity to serve you well. Best regards, PALACE HOTEL SAIGON

See original

Kuan t. t.

4.8

/10

Reviewed 82 week(s) ago

My room is just above the kitchen. I don't understand what sound start 4 am,. 6 am - 11am when customers started having breakfast, my room can heard the sound of chairs. Can't sleep the whole night like having dj party in my room.

1 people find it helpful

Accommodation's Reply

12 Dec 2023

Thank you for your review for our hotel and we truly apologize for the inconvenience that we have caused on you during your stay. We're try our best to improve them. The next time you stay with us, we will make sure to serve our best to ensure your satisfaction while staying here.

Tran T. T. T.

9.1

/10

Reviewed 92 week(s) ago

Lên nhận phòng thì nghe mấy anh (có vẻ là người dọn phòng) đứng nói chuyện với nhau khi có khách đứng đó mà chửi thể :( Thực sự bất ngờ khi thấy khách sạn 4 sao mà như vậy :( thực tình không nên nói chuyện như vậy cho khách nghe

Find this review helpful?

Accommodation's Reply

07 Sep 2023

We apologize that you had a bad experience while staying at our hotel. We have noted your feedback about the hotel's services and will strive to improve better. Thank you for choosing our hotel, hope to have another opportunity to serve you well.

See original

Javier Diaz

9.1

/10

Reviewed 103 week(s) ago

The restaurant did not cook steak as I wanted, brought me another steak different type of beef very tough. I was concerned that your management was going to make her pay for kitchen mistakes. Current travelers do not use bathtub but shower, it is very dangerous for older patrons.

2 people find it helpful

tran l.

8.5

/10

Reviewed 105 week(s) ago

Khách sạn cho khách nhận phòng ở dãy sau..có lẽ là dãy cho khách mua qua mạng...khách sạn đang trong giai đoạn sưa chưa...nội that cũ kỹ...đưowjc cái thuận tiện đi lại.

2 people find it helpful

RUAN YU HSUAN (MS)

9.4

/10

Reviewed 105 week(s) ago

Nice location, clean room, happy staff

See original

1 people find it helpful

Duong Thi Thanh Huong

6.0

/10

Reviewed 121 week(s) ago

No bill of stay. And has no responsibility to its customers. Will never come back

See original

2 people find it helpful

Accommodation's Reply

23 Feb 2023

Hello, we receive booking information from Traveloka as well as the room fee also paid by Traveloka, so we can only issue 1 invoice to the unit that pays directly to the Hotel. Hope you understand.

See original

NgoThi T.

9.7

/10

Reviewed 123 week(s) ago

The hotel gave us a special favor on request, giving us a room with a window. When we checked in, we didn't have it, thank you for letting us feel happy, grateful for the enthusiastic and cheerful service.

See original

3 people find it helpful

Accommodation's Reply

15 Feb 2023

Thank you very much for taking the time to leave a valuable review about the hotel. We look forward to welcoming you on your next trip to Ho Chi Minh City. Sincerely,

See original

nguyen thi thu hang

5.7

/10

Reviewed 124 week(s) ago

Rooms are too old, equipments needs to be upgrade, room fee is expensive.

Find this review helpful?

Accommodation's Reply

02 Feb 2023

Thank you for taking the time to review our property. We're trying our best to improve them.

Minh N. N.

8.5

/10

Reviewed 124 week(s) ago

Tôi đã có một kỳ nghỉ trọn vẹn tại đây, cầu thang hơi bé thôi

4 people find it helpful

Accommodation's Reply

02 Feb 2023

Thank you very much for taking the time to leave a valuable review about the hotel. We look forward to welcoming you back on your next trips.

See original

Julie

5.1

/10

Reviewed 126 week(s) ago

Long check-in, Reception does not recommend breakfast! I wrote that I checked in at 6:00 pm and the next day I checked in late but didn't say anything? And the next day, 12:00 pm asked me to check out. Dirty room, not clean

See original

1 people find it helpful

Accommodation's Reply

31 Jan 2023

Yes, the hotel's check-out time is 12:00 noon. If you keep the room later, there will be an additional fee depending on the time you want to keep the room late. We apologize that you had a bad experience while staying at our hotel. We have taken note of your feedback about the hotel's services and will work to improve it. Thank you for choosing the hotel, hope to have another opportunity to serve you better.

See original

TRAN T. N. H.

8.8

/10

Reviewed 138 week(s) ago

Khách sạn đẹp vì ngay trung tâm SG. Phòng (phòng 1209) cho 1 người ở thì rộng. Nhưng phòng không được sạch sẽ, dưới nền phòng dơ có nhiều bụi và tóc, còn trên bàn để tivi và các kệ tủ thì đầy bụi. Giường ngủ thì tạm sạch. Phòng dơ. Đánh giá cho khách sạn là 3 sao.

1 people find it helpful

Accommodation's Reply

24 Oct 2022

Thank you for your feedback. We have taken note of your feedback about the hotel's services and will work to improve it. Thank you for choosing our hotel, hope to have another opportunity to serve you well.

See original

Number of reviews per page