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We chose this hotel for its proximity to Grand Central Station. It is very convenient, literally right across the road from the train station. The hotel is very nice, with modern renovations and amenities. The bed in our room seemed quite old, as did the pillows, but the hotel was quiet once we closed the window to the endless horn honking and shouting that makes up the nighttime sounds of Birmingham. The breakfast was extremely disappointing. We had paid for full breakfast ahead of time. We arrived with plenty of time for our itinerary and waited to be greeted by the staff. After what seemed like forever they gestured us to a table, where we sat and watched as they served everyone else around us. After getting frustrated with being ignored, I approached a staff member to ask if we were supposed to order somewhere else or online. They looked confused, then someone finally came and took our order. We waited. And waited. And waited. They brought out 2 separate orders that were not ours, but belonged to tables that had come in long after us. By this point, my husband was fed up and approached the wait staff to ask about our food. Again, met with confusion and no answer. By this point they had made us nearly a hour late for our event, and we left without eating. The hotel desk staff was gracious enough to refund our money after we explained what happened, but now we had no time to eat. While I would recommend the hotel , I would not recommend eating at this hotel restaurant.

Great location for railway station and easier distance to arena

We had 4 night in Burlington Hotel in Birmingham early July 2025. While it was a good hotel overall and the location was good, the main problem was the air conditioning in the room - the room was very stuff and warm, and they had limited the air condition temperature control. I pointed this out to the reception, but they replied that we had to basically stand it. There was a fan in the room so we had to live the very warm night with a noise and disruption of a fan, and it was not helping much. We paid a lot of money for this hotel, and thus it is not acceptable that the nights in the room was so warm and stuffy, making it very uncomfortable to sleep at night.

The staff whilst professional were very welcoming and friendly. The bar was extremely welcoming with a warm ambience and nice atmosphere. Breakfast served traditionally as opposed to the normal in most hotels - buffet style. So convenient for train station, theatres and social venues. Highly recommend.

We did not use many of the facilities on this occasion but the hotel was good and our only issue was our 1 hour wait for breakfast

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The room was very noisy from the outside courtyard load of generators make lots of noise. The hot water took forever to come through.

Good customer service and excellent facilities

Great location, good stay, hotel is tired looking in the public areas though. Our loo did not flush well.

One night stay for my mums 83rd birthday, location is perfect, right next to New Street Station. The rooms we were allocated were spacious and quiet. The breakfast was amazing too!

The room was clean, well-equipped and large so value for money in that respect. It appears to be the old Britannia Hotel and is looking a bit dated. Handy for the Central Station making it easy to get around but the immediate area is not particularly nice, especially later at night so be prepared and have your wits about you!

Really good room and stay. - bar could be improved but everything else is amazing.

We thoroughly enjoyed staying at the MacDonald Burlington Hotel. It is conveniently across the street from the train station, but the room is very quiet. It is central in town, making the walk to various tourist sites, restaurants, shopping, etc. easy. Very friendly and helpful staff.

Were really accommodating to putting me on the lowest floor. Friendly and helpful staff. Would 100% stay again.

Really nice hotel with really beautiful rooms.

Great location,

Very close to train station

A one night stay whilst attending a concert. Very friendly and welcoming staff during my whole stay. Room very clean and bed very comfy. Breakfast was plentiful in quantity and variety of offerings. Cooked breakfast was great and served hot. Surprisingly little noise considering its located right next to a main station. Also very convenient for B:Music (Symphony Hall)

Amazing room with a shower and roll top bath. Staff very friendly and accommodating. Location excellent across from New Street station and in the centre of town