The room was extremely noisy all night due to a faulty air conditioner, making it impossible to sleep properly. We contacted reception for assistance, but the issue was not resolved. Despite the inconvenience, no compensation or suitable solution was offered. This reflects poor maintenance and customer service, and the experience was very disappointing.

Staff is outstanding. The room looks beautiful and clean. The only concern is the air conditioner. Here is loud.

Beautiful views and clean rooms, we will be back

Nice beautiful view

Was beautiful

Was not the greatest our heat wasn’t working also the fire alarm battery was low kept peep

Stay was ok

Great view and service was excellent

Loved the staff, check in was a breeze, room was spotless. We had hoped for the falls view, but wasn’t available, HOWEVER, we enjoyed a spectacular sunset on the city view side, as well as the most beautiful full moon in front of a black sky. It snowed a bit, it was so pretty! I think not having the Fallsview side turned out to be better! We did go to the observation floor to see the falls, so beautiful with everything covered in ice. There was not a single place in the entire hotel (including stairwells) that weren’t SPOTLESS. We will definitely stay again.

Amazing view of the niagara falls. Room is a bit small but rest everything was good. Try to have a microwave, at least in the common area.

The parking situation sucked! The price for valet parking was outrageous!

Great

The room was clean and the staff was very friendly and helpful.

Very good view and good service but they didn't give me the room I chose

Very nice hotel, really well located and amazing staff. Unbelievable views of the two Niagara falls. Sorry if I am misspelling their names but Bennie and Felicia were amazing, very helpful thank you.

beautiful experience

Nuce

Excellent work

Room were in good shape and view from observation deck was great.

The room looked recently renovated and the view with the large windows was fabulous!