The hotel was lovely and we really enjoyed our stay

Grand old hotel (1896 I think), which was refurbished around 20 years ago. Large, elegant public rooms and the hotel has the potential to be a proper international “5-star” property - but it is not right now. Stayed 1 night in a Deluxe room. Classic furnishings and decor which looked like it hadn’t been upgraded for 20 years. Carpet was clean enough but heavily worn, especially outside the bathroom. Bed was VERY uncomfortable - which prevented me sleeping - far too soft, or maybe the springs / mattress had collapsed. Wanted a hot bath but the tap water was filthy brown (see picture) and the mechanism to open the plug was broken so the dirty water stayed in the tub overnight - used bottled water for brushing teeth. Lots of dust on the bedside light stands, one of the two reading lights didn’t work at all, and thick dirt on the bathroom radiator control - fully visible when sitting on the loo. The pool / spa is excellent - spacious and clean, but not included in all room-rates. Shocked to discover that in the year 2025 the room has no USB sockets at all, and just ONE accessible power socket - at floor level in the corner as far away from the bed as possible. Asked the staff about this but their explanation was “it’s an old building” - yet hotels all over the world, not just expensive ones, have retro-fitted their electrics and sockets elegantly for decades (e.g. sockets on desk-tops, USBs in bedside drawers). I only had a phone and iPad to charge but if I was on a b

Beautiful hotel. Lovely food. Very clean. Lovely staff

Absolutely gorgeous hotel with an interesting history and satisfying amenities. The central location put us within a 30 minute walk of nearly every point of interest on our first visit to Budapest; situated midway between City Park and Buda Castle. Tons of great cafes and restaurants nearby so we did not find ourselves eating at the resaurants on-site, though they looked impressive and reasonably priced. The spa is also worth a visit - though it is somewhat small relative to the amount of guests present at peak hours. The spa amenities themselves were not overly crowded but the lounging areas were often completely filled, leaving no space to leave your robes. I'd like to see a solution implented to solve this issue. My only other complaint was the temperature of the room during our mid-November stay. The heat

Room was large and comfortable. Breakfast include freshly mad Omlette etc., Choice was excellent.

Early 20th century room atmosphere, super quiet, great amenities, welcome gifts

One of the best hotels I have been to in Europe! Classic, clean, great stuff, amazing service. Everything was perfect. We had a big bath and super quality towels as well as super comfortable sheets. cleaning staff that come twice a day to bring amenities and chocolates. They even brought chocolate cake and champagne to our room for my birthday. Highly highly recommended! Le Bar has great coffee and super tasty food! And the staff is super friendly!

The hotel itself is beautiful and the staff extremely friendly. The hotel room however was not clean, bathroom floors very dirty, carpet not vacuumed and dusty tables.

It was a gorgeous room! However the make up of the room every day was sub par but didn’t affect us too much! .

Staff extremely friendly and helpful. Wonderful building and facilities. China cups in room a little too small for a good old English cup of tea.

Bathroom is very dirty

Did not eat at the hotel.

Ordered and paid for rook king size bed. Arrived twin bids and an unusable room safe. Initially we were to to move the beds together. We then demanddd another room. The brought in a guy who didn’t understand English who pushed the beds together. That was the start of our problems……

Great amenities including spa - staff willing to help. Excellent location- highly recommended

Excellent!!!

Stayed 2 nights. Second night ac stopped. They put a portable fan in room. After wr complained they move us to some remote part of the hotel. Not nice

What a great hotel location superb, cleanliness second to none, facilities exceptional. Spa is brilliant. What more can i say excellent 😀

Excellent hotel. One if the best.

Both laundry and breakfast was excellent. Only issue was the bed, mattress was old and soft. Had a spot with.

Beautiful property with an outstanding staff. Breakfast buffet is unbelievable! Definitely recommend!