Overall Ratings & Reviews Servatur Puerto Azul

Amazing hotel, amazing staff and good food will be back

Busy and complex like

Big family hotel. Very nice and clean and comfortable rooms. Lots of families and kids. Very loud and noisy. All inclusive buffet with very few options for gluten free, healthy options. Very practical for a family vacation with kids. If you don't have kids, I would go somewhere else.

Great location and views. Great pools and activities for the kids. Rooms were nicely renovated and well equipped. Good to have so many drinks stations around the pool. Hotel was very busy during the week we went which meant finding a free table for dinner was stressful. But the food was good, with a good range for us and the kids.

From the moment I entered, I wish I had booked my whole holiday here. I wasn’t happy with my current accommodation so I booked my day here. I paid all inclusive for 5 hours before my flight. I enjoyed the room, pool bar and food. It was 100 worth it and would have been a similar price to a day at a beach club. I’m going to book this hotel for me and my family in a few weeks

Entertainment could be better but other than that great. Adults only pool outstanding

Absolutely lovely hotel, we were welcomed at reception by a joyous member of the hotel. She gave us all the details we needed and good information on how to get to our room. The room was a Junior Suite over looking the sea, it’s was tidy and comfortable and cleaned everyday for the 7 nights of our stay. The restaurant was well organised with plenty of seating for everyone. The food is good with a good variety, this is cooked fresh in front of you. Staff are very attentive and always polite. Plenty of swimming pools catering for everyone from kids to adult only. All the pools are clean and tidy. We will definitely be returning in the future.. Thank you to all the staff for making our holiday so pleasurable 😁🙌

This place looks nice and the food was good too however the kids club was a nightmare. Kids didn’t need to

The pool slides were a big hit with the kids. Staff are all happy to help with any query. We will be back next year

The property is tidy and lovely views of the sea.

Pros Nice location Very clean Good food Cons Rooms a bit stuffy Bit of a maze to get around and to rooms (lots of lifts) Not entirely all inclusive, some drinks are chargeable (seems random) Evening Entertainment not very good

The views were spectacular! Sunset is amazing the rooms are clean and spacious.

We were regular guests at the hotel pre pandemic, but the major remodel in 2021 has made this property into a luxury resort. Front of house staff are friendly; attentive and adhere to support all requests made. Our room was kept spotlessly clean on a daily basis and the dinning hall was filled with a polite and courteous team of which nothing was too much trouble. The improved animation team provided fun and entertaining evening shows; quizzes and daily activities in and around the pool. There is a taxi rank immediately outside the hotel should you require transport and I believe a small shop will be available onsite once the remodel is complete. A stunning hotel; beautiful views at a reasonable price.

My family and I had a fantastic experience in this hotel. When we arrived, we got a bottle of red wine instead of the Champaign that they give as a welcome drink to all guest that is finished. The staffs are friendly, cheerful and service minded. We throughly enjoyed our stay. One thing I think they could improve is their entertainment and the hotel is old . but they said that the hotel will be renovated with in 3 years. So I hope to be back after it is renovated

Really nice view to Atlantic Ocean.

Loved the location. Set high up overlooking the sea

no frills hotel, but the service and staff were amazing. all inclusive deal was great, loved the views from the hotel. 2 heated pools+jacuzzi. would gladly stay again.

A very welcoming hotel, everything to ensure you have a great holiday. Fabulous views, spacious pool and bar areas, large dining room. Big choice of food and drink and all very plentiful. Helpful and attentive staff in the dining room, reception, the bars and entertainment team. Maids, maintenance and kitchen staff all friendly, they all said ‘hola’ and nothing at all was a problem.

Staff excellent, hotel needs some updating but is closing next April for a massive refurbishment program

We only stayed 3 days all inclusive but wish we'd stayed longer, food was good, place was clean and friendly staff, must be one of best places to stay in Gran Canaria. I think this hotel must be at least a 4 star hotel.