Servatur Puerto Azul

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8.4
/10
Very Good
438 reviews

What Guests Say About Their Stay

sarah

10.0
/ 10
Clean room staff wore helpful at times all inclusive was a bit confusing when asking staff they didn’t care just looked at me to say like but the all inclusive + or leave basically

Paul

10.0
/ 10
Very good hotel with comfortable rooms, decent pools and great food choices on the AI package. There's room for improvement with the animation and entertainment options a bit weak both day and night, as well as clearing tables quicker particularly in the outside area where the pigeons are annoying. Location on the hill may not suit some, but it's only a short taxi ride to/from the town below. We would definitely return as it's a very well run hotel!

Daniel

10.0
/ 10
Our stay at Servatur Puerto Azul was very positive, though best suited for families. Rooms: Daily cleaning was a plus, but floors were dusty and patio doors lacked a child lock (though heavy). Pools & Sun Loungers: All pools were pleasantly warm. Be prepared to reserve sun loungers early (before 7 AM is essential for a good spot; by 9 AM, none are left). Pool areas can be slippery; water shoes recommended. Food & Drink: Buffet food was good, with variety lasting about 10 days. Steaks, Asian station, and ice cream were highlights. Self-serve drinks were great, and the main bar offered improved cocktails and a special banana liqueur sangria. Service: Staff, Sule, Joel, Katherine, Ylena, Marta, and Moodu were great and stood out. Tipping protocol was unclear. Reception service was inconsistent. Facilities & Check-out: Laundry (2 washers/dryers, €5, card only) and no pool clocks (bring a watch). Tables often wobbled. Check-out shower booking was confusing; checked out at booked slot at 8:30 AM, all showers were occupied by our 5 PM slot, causing a 20-minute wait. A thoughtful touch: a card for drink dispensers was provided due to our wristbands expired at 12:00 Noon. Overall: Warm pools, good food/drinks, and clean rooms were highlights. Be ready for the sun lounger "race." This hotel is geared towards families. While we try new places, we'd consider returning.
In the Area
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Avda. de la Cornisa, 13, Puerto Rico, Mogán, Las Palmas, Canary Islands, Spain, 35130

Main Facilities

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This accommodation offers:
Outdoor pool
Waterslide
Poolside bar
Billiard
Game room
Children pool
Parking
Luggage storage
Garden
Fitness center
Kids club
Wheelchair accessible
Staying at Servatur Puerto Azul is a good choice when you are visiting Mogán. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Servatur Puerto Azul

Avda. de la Cornisa, 13, Puerto Rico, Mogán, Las Palmas, Canary Islands, Spain, 35130
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General
Near Angry Birds Activity Park

Location
When you stay at Servatur Puerto Azul in Mogan, you'll be by the ocean, within a 5-minute drive of Playa del Cura and Puerto Rico Beach. This family-friendly hotel is 8.1 mi (13 km) from Mogan Port and 14 mi (22.5 km) from Yumbo Shopping Center.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Puerto Rico Beach - 0.7 km / 0.4 mi
Playa de Puerto Rico - 0.7 km / 0.4 mi
Angry Birds Activity Park - 1.2 km / 0.8 mi
Puerto Rico Shopping Center - 1.3 km / 0.8 mi
Puerto Rico Marina - 1.4 km / 0.9 mi
Playa de Amadores - 1.4 km / 0.9 mi
Playa del Cura - 2.8 km / 1.7 mi
Las Palmas Beaches - 3.3 km / 2 mi
Cura Beach - 3.6 km / 2.2 mi
Playa de Balito - 3.7 km / 2.3 mi
Anfi Tauro Golf Course - 4.1 km / 2.5 mi
Anfi Beach - 4.5 km / 2.8 mi
Punta de los Frailes - 5.1 km / 3.2 mi
Playa Los Frailes - 5.2 km / 3.2 mi
Playa Arguineguín - 5.5 km / 3.4 mi

The nearest major airport is Gran Canaria Airport (LPA) - 49.7 km / 30.9 mi

Facilities
Dip into one of the 4 outdoor pools or enjoy other recreational amenities including a waterslide and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.

Business Facilities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Dining
Satisfy your appetite at one of the hotel's 2 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.

Rooms
Make yourself at home in one of the 493 air-conditioned guestrooms. Rooms have private furnished balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers.

All facilities in Servatur Puerto Azul

Facility

  • Outdoor pool
  • Waterslide
  • Poolside bar
  • Billiard
  • Game room
  • Children pool
Swimming Pool Servatur Puerto Azul
Swimming Pool
Entertainment Facility Servatur Puerto Azul
Entertainment Facility
Fitness Center Servatur Puerto Azul
Fitness Center
Functional Hall Servatur Puerto Azul
Functional Hall
Common Space Servatur Puerto Azul
Common Space

Family-friendly Facilities

  • Children pool
  • Kids club

Transportation

  • Limited parking

Food and Drinks

  • Poolside bar
  • Buffet breakfast
  • Breakfast
  • Snack bar

Things to Do

  • Outdoor pool
  • Garden
  • Spa
  • Waterslide
  • Pool sun loungers

Connectivity

  • Free WiFi

General

  • Parking
  • Terrace

Accessibilty

  • Wheelchair accessible

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Coffee/tea in lobby

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Nearby Facilities

  • Grocery
  • ATM/Banking

Sports and Recreations

  • Game room
  • Billiard
  • Fitness center

Accommodation Policy & General Information in Servatur Puerto Azul

Important Note
  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

  • Airport shuttle fee: EUR 50 per person (roundtrip)
  • Self parking fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets Not Allowed

Professional property host/manager, No cribs (infant beds) available, By ocean, Beach nearby, Travelife, No elevators

General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Servatur Puerto Azul
493
Another facilities in Servatur Puerto Azul
Children pool, Kids club, Limited parking, Poolside bar, Buffet breakfast

Frequently asked question in Servatur Puerto Azul

What is normal check-in & check-out time at Servatur Puerto Azul?
The standard check-in time at Servatur Puerto Azul is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Servatur Puerto Azul provide breakfast?
Yes, Servatur Puerto Azul provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Servatur Puerto Azul?
Servatur Puerto Azul is a 4.0-star hotel.
How many rooms are available at Servatur Puerto Azul?
Servatur Puerto Azul has 493 rooms in total.
What do past guests say about Servatur Puerto Azul?
Servatur Puerto Azul is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in Servatur Puerto Azul

8.4
Very Good
From 438 reviews
Cleanliness

8.6

Room Comfort

7.8

Location

7.6

Service and Facilites

8.6

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Traveler Reviews Servatur Puerto Azul

Number of reviews per page
20
40
Top reviews
sarah
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Clean room staff wore helpful at times all inclusive was a bit confusing when asking staff they didn’t care just looked at me to say like but the all inclusive + or leave basically
Harpreet
icon-Family
Family
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Overall lovely hotel, food was great throughout and pools were so lovely and warm. Rooms were spacious and quiet, and shuttle to the beach was super helpful. Couple of improvements - the tiles around the pooo get super slippy, we saw several kids fall and almost tripped ourselves. The manager who was manning the ice cream parlour was particularly rude and unhelpful and really put a downer on our trip. On the plus side, entertainment staff were great, especially Marc running games before evening entertainment!
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Anees
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Excellent
Paul
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Very good hotel with comfortable rooms, decent pools and great food choices on the AI package. There's room for improvement with the animation and entertainment options a bit weak both day and night, as well as clearing tables quicker particularly in the outside area where the pigeons are annoying. Location on the hill may not suit some, but it's only a short taxi ride to/from the town below. We would definitely return as it's a very well run hotel!
Read More
Sophie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Massive food selection. Spar onsite very handy
Michael
icon-Friends and family Family
Friends and family Family
6.0
/10
Reviewed 61 week(s) ago

Hotels.com verified review

We stayed at this hotel in Puerto Rico, Gran Canaria, and while we had an enjoyable time, there were a few issues to note. Positive Aspects: Spacious Rooms: Rooms were large, well-equipped, and clean, making for a comfortable stay. Nice Aesthetic: The hotel has a modern, stylish design, adding to the overall ambiance. Location: The hotel is in a fantastic spot with stunning views, just a short walk from the beautiful Amadores Beach. Food: The food was good with a wide variety, though it became repetitive toward the end of the week. Negative Aspects: Crowded Pool Area: The pool area felt cramped with closely packed loungers, and sun lounger tables were often dirty. Cleanliness Issues: Unfinished food was left out too long in restaurant areas, attracting pigeons. At breakfast, food from the night before was still on the floor. One evening, families had to change tables because of cockroaches. Drinks: All-inclusive drinks were disappointing. Cocktails were extra, and self-service beer pumps by the pool frequently ran out, making us search for working ones. The cups were also too small. Bar Staffing: The lobby bar was understaffed, so we had to go to the pool bar, which was inconvenient. Conclusion: While we enjoyed our stay, many issues could be fixed with better staffing and attention to detail. The hotel has potential, but improvements in cleanliness, service, and drink offerings would enhance the experience.
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Daniel
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Our stay at Servatur Puerto Azul was very positive, though best suited for families. Rooms: Daily cleaning was a plus, but floors were dusty and patio doors lacked a child lock (though heavy). Pools & Sun Loungers: All pools were pleasantly warm. Be prepared to reserve sun loungers early (before 7 AM is essential for a good spot; by 9 AM, none are left). Pool areas can be slippery; water shoes recommended. Food & Drink: Buffet food was good, with variety lasting about 10 days. Steaks, Asian station, and ice cream were highlights. Self-serve drinks were great, and the main bar offered improved cocktails and a special banana liqueur sangria. Service: Staff, Sule, Joel, Katherine, Ylena, Marta, and Moodu were great and stood out. Tipping protocol was unclear. Reception service was inconsistent. Facilities & Check-out: Laundry (2 washers/dryers, €5, card only) and no pool clocks (bring a watch). Tables often wobbled. Check-out shower booking was confusing; checked out at booked slot at 8:30 AM, all showers were occupied by our 5 PM slot, causing a 20-minute wait. A thoughtful touch: a card for drink dispensers was provided due to our wristbands expired at 12:00 Noon. Overall: Warm pools, good food/drinks, and clean rooms were highlights. Be ready for the sun lounger "race." This hotel is geared towards families. While we try new places, we'd consider returning.
Read More
Amy Sophie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Amazing hotel, amazing staff and good food will be back
Robina
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Busy and complex like
Verified traveler
icon-Friends and family Family
Friends and family Family
6.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

Big family hotel. Very nice and clean and comfortable rooms. Lots of families and kids. Very loud and noisy. All inclusive buffet with very few options for gluten free, healthy options. Very practical for a family vacation with kids. If you don't have kids, I would go somewhere else.
Paul
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

Great location and views. Great pools and activities for the kids. Rooms were nicely renovated and well equipped. Good to have so many drinks stations around the pool. Hotel was very busy during the week we went which meant finding a free table for dinner was stressful. But the food was good, with a good range for us and the kids.
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Dani
icon-Leisure
Leisure
10.0
/10
Reviewed 110 week(s) ago

Expedia Group verified review

From the moment I entered, I wish I had booked my whole holiday here. I wasn’t happy with my current accommodation so I booked my day here. I paid all inclusive for 5 hours before my flight. I enjoyed the room, pool bar and food. It was 100 worth it and would have been a similar price to a day at a beach club. I’m going to book this hotel for me and my family in a few weeks
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John
10.0
/10
Reviewed 111 week(s) ago

Expedia Group verified review

Entertainment could be better but other than that great. Adults only pool outstanding
Stuart
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 132 week(s) ago

Expedia Group verified review

Absolutely lovely hotel, we were welcomed at reception by a joyous member of the hotel. She gave us all the details we needed and good information on how to get to our room. The room was a Junior Suite over looking the sea, it’s was tidy and comfortable and cleaned everyday for the 7 nights of our stay. The restaurant was well organised with plenty of seating for everyone. The food is good with a good variety, this is cooked fresh in front of you. Staff are very attentive and always polite. Plenty of swimming pools catering for everyone from kids to adult only. All the pools are clean and tidy. We will definitely be returning in the future.. Thank you to all the staff for making our holiday so pleasurable 😁🙌
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adam
icon-Friends and family Family
Friends and family Family
2.0
/10
Reviewed 134 week(s) ago

Hotels.com verified review

This place looks nice and the food was good too however the kids club was a nightmare. Kids didn’t need to
Michael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 140 week(s) ago

Expedia Group verified review

The pool slides were a big hit with the kids. Staff are all happy to help with any query. We will be back next year
Lisa
6.0
/10
Reviewed 146 week(s) ago

Expedia Group verified review

The property is tidy and lovely views of the sea.
Ryan
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 153 week(s) ago

Expedia Group verified review

Pros Nice location Very clean Good food Cons Rooms a bit stuffy Bit of a maze to get around and to rooms (lots of lifts) Not entirely all inclusive, some drinks are chargeable (seems random) Evening Entertainment not very good
Robert
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 154 week(s) ago

Expedia Group verified review

The views were spectacular! Sunset is amazing the rooms are clean and spacious.
Francis
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 160 week(s) ago

Expedia Group verified review

We were regular guests at the hotel pre pandemic, but the major remodel in 2021 has made this property into a luxury resort. Front of house staff are friendly; attentive and adhere to support all requests made. Our room was kept spotlessly clean on a daily basis and the dinning hall was filled with a polite and courteous team of which nothing was too much trouble. The improved animation team provided fun and entertaining evening shows; quizzes and daily activities in and around the pool. There is a taxi rank immediately outside the hotel should you require transport and I believe a small shop will be available onsite once the remodel is complete. A stunning hotel; beautiful views at a reasonable price.
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Number of reviews per page
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Lobby 4 Servatur Puerto Azul

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.