Servatur Puerto Azul

Fantastisk rom. Uheldig med beskjed når vi sjekket inn av den ene ansatte i resepsjon, da hun ga oss feilaktig beskjed angående lunsj.

Die Zimmer und die Anlage ist sehr sehr sauber, das Essen war wundervoll, abwechslungsreich und lecker und das Personal freundlich. Alls in allem wirklich gut.

Mycket fint hotell. Bra pooler mm

Rummet saknade utsikt. Balkongen var bakom en annan byggnad.

Høyt lydnivå i restauranten, så det er lurt bruke uteområdet utenfor for å spise. Meget bra treningsstudio og ingen krig om solsenger. Svært gode fasiliteter for barn. Vi er her på andre året på rad, og er fornøyde begge ganger med oppholdet. Kjell Rune Pettersen

Flott opphold og sto til forventningene

For høy musikk ved bassenget. Skitne fat i restauranten hver dag, generelt dårlig hygiene i matsalen. Hyggelig betjening og fine rom.

Personal var överlag väldigt trevliga men några av dem som jobbat lite väl länge kanske behöver fundera på om de ska testa något annat yrke. Men annars väldigt nöjd med hotellet. Alltid platser vid poolen. Väldigt god mat. Rent och fräscht.

Flott hotell med fantastisk utsikt! Rent og ryddig, og veldig fint med 2 områder med 18 års grense. Litt dumt for de som ikke har All in Clusive at det ikke er noen restaurant der, men mulighet for kjøpe buffet er jo der. Rommene ble vasket hver dag hvis man ville det, men de var tidlig på’n med vasking på morningene. Tips ville de gjerne også ha. Flott opphold og vi kommer gjerne tilbake.

Fantastisk uge med to glade børn. Rengøringen var middelmådig, både på værelset og på resten af hotellet. Men alt andet kompenserer i så høj grad, at vi planlægger at komme retur. Både hotellets egen underholdning samt Lollo og Bernie klubben var alle pengene værd for vores børn på 3 og 7 :-)

Sejour d'une semaine en famille en novembre. Logement correspondant à la réservation, appartement avec 1 chambre et balcon vue mer Très belle vue tout autour de l'hôtel 9 piscines dont 3 réservées pour les adultes Aire de jeux et 2 zones de jeux d'arcades Spectacle tous les soirs Salle de repas agréable Buffet pour tous les goûts avec large choix de plats ( méditerranéen, italien, viande, poisson, asiatique et la fameuse fontaine de chocolat avec bonbons et fruits) Personnel sympathique et chambre refaite tous les jours. 2 plages en contrebas à 15 minutes a pieds Nous recommandons l'hôtel

Excellent

Very good hotel with comfortable rooms, decent pools and great food choices on the AI package. There's room for improvement with the animation and entertainment options a bit weak both day and night, as well as clearing tables quicker particularly in the outside area where the pigeons are annoying. Location on the hill may not suit some, but it's only a short taxi ride to/from the town below. We would definitely return as it's a very well run hotel!

Massive food selection. Spar onsite very handy

A

We stayed at this hotel in Puerto Rico, Gran Canaria, and while we had an enjoyable time, there were a few issues to note. Positive Aspects: Spacious Rooms: Rooms were large, well-equipped, and clean, making for a comfortable stay. Nice Aesthetic: The hotel has a modern, stylish design, adding to the overall ambiance. Location: The hotel is in a fantastic spot with stunning views, just a short walk from the beautiful Amadores Beach. Food: The food was good with a wide variety, though it became repetitive toward the end of the week. Negative Aspects: Crowded Pool Area: The pool area felt cramped with closely packed loungers, and sun lounger tables were often dirty. Cleanliness Issues: Unfinished food was left out too long in restaurant areas, attracting pigeons. At breakfast, food from the night before was still on the floor. One evening, families had to change tables because of cockroaches. Drinks: All-inclusive drinks were disappointing. Cocktails were extra, and self-service beer pumps by the pool frequently ran out, making us search for working ones. The cups were also too small. Bar Staffing: The lobby bar was understaffed, so we had to go to the pool bar, which was inconvenient. Conclusion: While we enjoyed our stay, many issues could be fixed with better staffing and attention to detail. The hotel has potential, but improvements in cleanliness, service, and drink offerings would enhance the experience.

Our stay at Servatur Puerto Azul was very positive, though best suited for families. Rooms: Daily cleaning was a plus, but floors were dusty and patio doors lacked a child lock (though heavy). Pools & Sun Loungers: All pools were pleasantly warm. Be prepared to reserve sun loungers early (before 7 AM is essential for a good spot; by 9 AM, none are left). Pool areas can be slippery; water shoes recommended. Food & Drink: Buffet food was good, with variety lasting about 10 days. Steaks, Asian station, and ice cream were highlights. Self-serve drinks were great, and the main bar offered improved cocktails and a special banana liqueur sangria. Service: Staff, Sule, Joel, Katherine, Ylena, Marta, and Moodu were great and stood out. Tipping protocol was unclear. Reception service was inconsistent. Facilities & Check-out: Laundry (2 washers/dryers, €5, card only) and no pool clocks (bring a watch). Tables often wobbled. Check-out shower booking was confusing; checked out at booked slot at 8:30 AM, all showers were occupied by our 5 PM slot, causing a 20-minute wait. A thoughtful touch: a card for drink dispensers was provided due to our wristbands expired at 12:00 Noon. Overall: Warm pools, good food/drinks, and clean rooms were highlights. Be ready for the sun lounger "race." This hotel is geared towards families. While we try new places, we'd consider returning.

Perfekte familie hotellet

Amazing hotel, amazing staff and good food will be back

Hej Personal var väldigt otrevlig. Mat jätte dåligt. Booande är som militär hus