Overall Ratings & Reviews Vincci Saphir Palace & Spa

Very good

Did not like not cleaning the room every day and elevators out of order

the hotel had no air conditioning. it didn't work at all. not great when it's in the 80's (high 20's C) at night. I asked for someone to fix it, the staff said all rooms are like this. In the advertisement they said they did have air conditioning. It was also a dirty hotel room that wasn't well laid out. I'd advocate avoiding this place.

Stayed here before. Lovely spacious room and bathroom. Not as thoroughly cleaned as I woud have expected for a 5* as evidenced by hairs in bathroom and shower and sand on console table and floor. Staff generally ok and friendly but not as warm/attentive as in some other local hotels. Reasonable and fairly standard meal selection. Good salads and some freshly cooked foods (grilled fish, pizza, pasta omelettes etc.) Limited 'animation' more suited to couples seeking a quiet break than families with young children. Would stay again

Nice place

The food for breakfast was limited and not good. The restaurant was not clean, no AC,flies arpund the food, dust on windows, cabinets, vases, dirty table clothes, plastic caps, no spoon available. Juice was not fresh. The first room we got was a work in progress. Doety and damaged curtains, dirry sheets, toilet not cleaned, towel on the floor, mini fridge on the floor, dirty Windows, 2 exteas twin beds were in tje room, and.no shower..we did ask them to give us another room...the other room was cleaner a little bit, but there were no rowels until we asksd for them. Please check hotels nwforw you gibe wrong infos to people

Great stay! I have visited Hammamet many times having lived in Tunisia now for more than 3 years and this is one of my top hotels. Hotel staff was friendly and welcoming. The room had a beautiful view of the sea and is steps away from its private well kept beach. The breakfast was good as well. Its also only a short walk to the marina where you can find cafes and restaurants. The pool was also big and clean.

Our friends went to this hotel for their honeymoon 5 years ago and recommended it. They were as disapointed as we were when they realised nothing had been updaded in 5 years. There was a tear in the (outdated)curtains and stains on the towels. It wasn't dirty, the rooms were spotless. But it wasn't the 5 stars hotel that it was back then. We had a room with sea view and weren't disapointed by that. The food was excellent. We were expecting wifi in the lobby only(as advertised) but it was available in both of our rooms. Their private beach was super clean.

Noisy at the room the floors are marble so whenevee other rooms move chairs noise can be heard easily & cairtins are not coverd with black out that prevent light at the room.

The hotel is so over priced for its services and quality. At least you would expect a bottle of water at your suite upon check in. AC wasn't working properly, room safe not working, paid for dinner and was informed that I had to pay extra for any drink, including water.

Not bad nice beach no activity in September a lots of Algerians tourists very noisy and disrespectful

Not bad ,no bathroom at the beach ,no water to wash your feet from sand ,air condition is shut off in all rooms in September it's 85 deg !!!! I guess they wanna safe money on electricity ,the pool tile is very slippery, the pool is old ,need TLC !! 0 activities what so ever ,same music at the reception for 3 days slow sad piano music ,super boring and sad ...the food was ok the first night but not the second it was kind of cheap /restaurant stuff are friendly except the omelette dude who was complaining that he is not getting paid enough to do his job ..also this hotel has a bunch of rude Algerians tourists ,very noisy peoples and very impolite peoples so be aware ,

Good experience and friendly staff, however watch out for the excursion sales guys especially on arrival when they try to sell you a quad bike or boat trip they will follow u around for the sale. Haggle them as its 1/2 the price outside. Don't pay more than 40 dinars for quad bike , u can get it for 30 outside.

Been moved from my original booking in a different hotel , this hotel was imposed on us last min . Been given a voucher for a spa treatment and lunch and dinner . The food was terrible .. And regarding the spa it was made impossible for us to attend as we were given restricted times only if an hour slot .. Which take it or leave it .whuch we could not use . The spa personnel really rude !!

I stayed at this hotel for 7 nights in October and thoroughly enjoyed my stay. Staff were very helpful and polite (especially lotfi at the reception desk.) I arrived early but my room was prepared for me within half an hour. I also received a complimentary upgrade to a sea view room. The view was stunning and the room was very spacious with my own private balcony. The room looked exactly the same as the pictures on the website which is usually quite rare! I stayed on a half board basis - there was a lot of variety with the food and there was something new every night. I never struggled to find something to eat but the food was a little bland for my taste. The location was brilliant, the beach was on the doorstep and there was a supermarket two minutes away. Port yasemine is only a ten minute walk away and hammamet is a short cab ride. There is also a lovely little cafe (hot2hot) nearby where we had lunch most days for a very small price. A few point for improvement - I could not log into the wifi even in reception for the first few days. Subsequently I managed to get wifi access in the hotel lobby but not in my room. Also, the bathroom/toilet was quite dirty - there were a few permanent stains which were not nice. Overall, this is a lovely hotel, great value for money, great location, staff are brilliant and I would definitely return!

very quite and very few vegetarian option

No thing is working in the spa. Bad food. Bad service...ver old furniture...no mentenance done for entire hotel ...bad management...

To start with, this is not a 5 stars hotel by any means! The furniture, carpet and bedding is very old! There are stains on everything. The carpet on the hallways look like it's 100 years old. I stayed there for 5 nights... the room was not cleaned once! They would make the bed while I was gone, but not clean the floors or the bathroom. The balcony looked filfthy when I first arrived and it was never cleaned, dispite the fact that I requested it to be. The staff was extremely rude and unhelpful starting from the gentleman at front desk. They all look miserable at their job and are not afraid to show how much they don't care. Breakfast was nothing special, not much variety. Dinner was better, more options. The location is not bad, there are some shops and restaurants within walking distance. The hotel is right in front of the beach. I did not go in the water at all... the beach is the dirtiest I have ever seen. There is trash all over!!! Unbelieavly dirty! I would not recommend this hotel for anyone unless you have a very small budget.

nice hotel, nice pool and beach. food was pretty much the same everyday for our week, so lack of variety made it boring especially with a young child. rooms dont have irons which is disapointing for a 5* hotel so you have to pay to use their ironing service. some staff were friendly, although the majority were rude (especicially cleaning staff) and need lessons on customer services.

I would rate this hotel as 4 star hotel not 5 star. Rooms of this hotel need upgrading. Staff members are ok but sometimes they looked tired. We stayed 5 days and saw same people working from breakfast to dinner. In the reception lutfi was very helpful.