Buena atencion auque siendo mi cumpleaños, siempre voy en esa fecha, olvidaron completamente este año mi cumpleanos. no esperaba demasiaso pero si como en otros años una tarjeta manuscrita con algun mensaje y alguna pequeña atencion como habia sucedido en viajes anteriores. De alguna manera el ultimo dia la perdona encargada de los clientes del club dea cerco y muy gentilmente se disculpo despues de una pequena charla y al volver a nuestro cuarto alli estaba una lindisima tarjeta con unos bombones equisitos. Muchisimas gracias ! A veces la sensacion es que el Mandarin Orientad de la ciudad de Santiago no reune las expectativas del los clientes que conocemos la calidad de los mismos atraves del mundo. Creo que existen pequeñas cosas que se podrian mejorar. La habitacion en la zona club del hotel es muy agradable con vistas maravillosas sobre la cordillera, el salon àra el desayuno te y aperitivos es excelente con muy buena cualidad de productos y atencion . Seguramente volveremos y le volveremos a dar una nueva oportunidad para el año proximo!

The hotel staff were just the best. So helpful and so pleasant. We really enjoyed our time sipping Pisco sours in the lobby area and just enjoying the beautiful property. Well located right next to the Parque Arauco and beautiful views of the mountains.

Excelente!!!

Beautiful hotel. Unfortunately no indoor pool or hot tub.

We appreciate the staff giving us the service and consideration to later check out for 6pm flight.

great

we were only there for 1 night and our flight to santiago was delayed 4.5 hours - staff without even asking gave us a late checkout to help get a good nights sleep. grounds, room and staff amazing. would definitely return

Perfecto

The staff Was Very friendly the hotel was well. Location rooms were big and comfortable. The front desk and the restaurant. Staff was amazing. The food really very excellent.

Great hotel great staff rooms super clean house keeping amazing

Loved almost everything: location, staff, restaurants. Only thing that left a bad taste in my mouth was that I arranged for shuttle to and from airport for my group. Was originally told 150,000 Chilean pesos, however, when I went to check out, they told me that was just for one way and that I would be charged another 150,000 Chilean pesos for my return trip to the airport… tried to escalate at hotel, but no one got back to me…other than this transaction, beautiful hotel

Increíble hotel, hermosas habitaciones y una vista panoramica de Santiago espectacular. El Staff muy amable y la habitación impecable

Amazing. All great. Top level.

An extraordinary experience from beginning to end. Without question, the best hotel in Santiago de Chile and among the finest properties in Latin America. The service, attention to detail, culinary experience, and overall ambiance exceeded every expectation. Our stay was made even more special as my mother celebrated her 71st birthday at the hotel. The warmth, care, and genuine hospitality of the team made it a truly unforgettable occasion for her and for our family. A special recognition goes to Daniel Reyes at the restaurant, whose professionalism, kindness, and attention to detail transformed an excellent stay into an exceptional one. He played a meaningful role in making this celebration so memorable. Highly recommended, and we look forward to returning.

Ok

A

Location is nice. Staff is great

Great hotel. The staff was amazing and they were very friendly, nice and welcoming to my whole family. Very good location.

Wonderful experience from a warm welcome from Javier on reception. We were early he gave us a key to the club lounge on 16 floor to have a coffee Soledad the lounge host welcomed us and offered us a lovely glass of Chilean champagne to sit and admire the view We had an Andes view room which was exceptionally clean and comfortable All of the staff in the hotel are helpful and friendly William served us in the Atrium bar when friends joined us. He explained the drinks list very well I’d definitely recommend the club lounge as the breakfast buffet had an extensive selection of food The patisseries were made in house and excellent The evening canapés included dim sum and pastel de chocolo. Great location a 5 minute walk to Parque Arcoa a large Mall with a wide range of shops. I’d stay here again.

Really caring and nice staff, the rooms were up to date and very clean and comforting. They went out of their way to help kids feel comfortable by setting up teepees and tents. Amazing food including breakfast buffet. The pool is very cold and not heated, the terrace faces the street noise and can be unsafe for younger kids. I went to the spa which was fantastic for a facial. Lovely stay I think it is well worth the price. Thank you!