Overall Ratings & Reviews Mandarin Oriental, Santiago

I had read other reviews saying it was the best hotel they had ever stayed at, and wasn't sure whether to believe this but I definitely do now. I would single out certain staff members for praise but everyone I encountered was incredibly friendly and helpful from the moment I arrived. I had all facilities, timings etc explained to me on arrival and had a great chat with everyone. I even had a quick explanation and demonstration of everything in my room. It goes without saying the room was lovely but the view of the snowcapped Andes was something I could never tire of, and I could also see the amazing pool below. The pool area is stunning and the pool is huge. I was not there in summer and it is not heated so it is very cold on entry but once used to it, I was able to do my lengths, which is very important, as being admitted to a pool where you can swim is one of the most challenging things I have ever done on holiday. Staff by the pool, as you would expect, are very helpful and friendly, and everyone seemed to know my name. I ate at the Italian restaurant there and had a guide to Chilean wines from the sommelier. My buffalo mozzarella, carbonara and special Easter dessert were delicious. I got 2 visits and one call a day from turndown service to see if I needed more water, chocolates, coffee for the Nespresso machine. I cannot find any fault at all with the hotel. Price was an absolute bargain for a hotel of this quality.

Soy una persona descapacitada me traslado en un scoter no camino y no tienen rampa para bajar al área de picina ni silla para el agua como otros hoteles,me tuvieron que construir una rampa para el baño por lo demás todo excelente en general son muy profesionales en todo los aspectos 👏👏👏

Excellet service, personal Vicente is a excellent person and very professional, thank you

Hotel staff thinks that they

The pool was a huge hit with the kids. Staff are amazing. Food options are too expensive for what they are, but the quality is at least excellent. Club lounge is worth it.

Very accommodating, attentive, and clean

Cannot say enough good about the Mandarin Oriental. Great hotel, great location, and probably the best pool of any hotel I’ve ever stayed at.

Amazing

Poor service in room and pool Great restaurant senso Limited bathroom with only one sink and old tiles

Very comfortable hotel with lovely grounds and large pool. Specious rooms, excellent shower, quiet and very clean. Great food in the hotel restaurants. A very enjoyable 4-day stay. Note that the hotel is not centrally located, so it's a taxi ride into town, but it's quiet for that reason.

Lovely hotel with very friendly and professional team. Really enjoying our stay

Beautiful property, comfortable room.

Amazing hotel. The pool is everything. Great mall with restaurants within walking distance. Great breakfast.

Amazing hotel! The pool is gorgeous. The food is great and the service is excellent. Beautiful view of the pool from my room. This is one of those rare hotels where it is better to be in a room on a LOW floor, which gives you a better view of the beautiful pool and waterfall. I have stayed at hotels all over the world, and this one ranks in the top 3 for sure.

If I could rate this property, 100 stars I would. From the professionalism and courtesy of the hotel, staff, to the beauty of the hotel, there is no better place to stay.

Fantastic place

Excellent Service - Only area I would have liked to see better, was the gym. Hi-Tec equipment, but very small and no natural light. Otherwise - outstanding stay.

Very nice quality hotel with many dining options and comfortable rooms. The Mountain Views at sunrise were wonderful.

Consistently amazing service. Perfect room quality with outstanding view. Luxurious.

This hotel is the very best hotel I have ever stay at! This is a big compliment as I have stayed on every continent. Absolutely amazing!!!