Always a lovely stay

Our stay at Fairmont Mayakoba was exceptional from check-in to check-out. From the moment we arrived, we felt genuinely welcomed and cared for. The entire staff was incredibly friendly, professional, and attentive, making our vacation truly memorable. We traveled with our small Pomeranian puppy and couldn’t have asked for a more comfortable and pet-friendly experience. The room was spotless, with housekeeping service twice a day, which added to the luxurious feel of our stay. The air conditioning worked perfectly, making the room a refreshing retreat after spending time in the beautiful Mexican weather. The resort itself is absolutely stunning. The grounds are huge, impeccably maintained, and every detail is thoughtfully cared for. The staff is exceptionally polite—whether walking or riding around the property, they would always stop to let us pass and greet us with a smile. Throughout our stay, we did not experience a single negative moment. A special thank you to Tania at Reception and Ana from Housekeeping. Thanks to them, we felt welcome from the very beginning and truly taken care of throughout our stay. Their kindness and attention to detail made our experience even more special. This was an exceptional five-star resort experience, and we will definitely be coming back. Highly recommended!

Top tier

A Beautiful Natural Retreat — Just Bring Extra Pesos for Dining Our stay at Fairmont Mayakoba was truly special, mostly thanks to the property itself. The resort is built around a network of lagoons and mangroves, and it’s clear an enormous amount of care goes into keeping these green spaces pristine. Winding paths and boat canals thread through the jungle, and you constantly spot wildlife — herons, turtles, even the occasional coati — without ever leaving the grounds. It gives the whole place a wonderfully natural, unhurried feel that’s rare for a resort of this size. We spent as much time just wandering or gliding along the canals by boat as we did at the pool, and it completely shaped the relaxed vibe of the trip. The one letdown was the food. Prices across the resort’s restaurants are steep, but the quality didn’t match — meals were fine, not memorable, and for the cost we expected something more refined. Overall, the setting and grounds more than made up for the dining, and we’d happily return

Impresionante hotel rodeado de naturaleza, todo el personal te hace sentir en casa.

Muy buen servicio y atención de todo el personal

It's a bit like a conference center with an amazing fantastic hotel attached. Seems very corporate, aimed at the American consumer.

The main issue with a hotel is food, don’t wait anything special, breakfast is ok and the rest is overpriced and small choice.

As a former 5-star hotelier director, I can often have high standards. Just ask my husband 😉 The Fairmont Mayakoba team well exceeded our expectations. Gabriel and Salvador and additional team members in guest services. Erick, Marcos, Ezequiel and the beach servers, the Cafe Maya team, Roxana at Brisas, tequila tasting (he was so knowledgeable and his name has slipped my mind) and many more were all wonderful! A special shoutout to Gabriel for recognizing our Honeymoon status and going above and beyond for my husband and I. The Fairmont and all of Mayakoba will be on a repeat destination for us. The access to amazing dining, fun daily bike rides, wonderfully clean guest rooms and beautifully combed beaches are just a few of the reasons we loved our stay. Oh and how could I forget the Le Labo signature scent of products (nice touch!) Keep doing what you are doing… going above and beyond for guests is what hospitality is all about. It was fun for me to be on the receiving side of it for a change! Especially after a stressful wedding era! Cheers and see you all again soon!

Beautiful resort. Suggest having options available for people who have later flights - i.e. more generous late checkout options or at least access to lockers and showers. Candidly, for the cost, the resort had limited things to do aside from sitting by the pool.

Amazing hotel. Third time back. Would go again.

Beautiful property expertly maintained. All staff was super friendly. Top notch.

Wonderful stay

Truly enjoyed the Fairmont. Beautiful property, great food at the pool restaurant. Friendly staff there as well. One big frustration was the totally unreliable staff at the reception/golf cart transportation on site: several times we were told: a driver is on the way, will be there or told by a driver “justifying around there back in a minute” without anyone ever showing up afterwards.

Excellent service even during peak of speing break. Agustin saved me a ton of time by arranging spa treatments, activities and dinner reservations.

The room was fantastic and the property was u believable.

Everything about this hotel stay was relaxing from the beach chairs seaside with a giant wooden Palapa and full service all day drinks and lunch whatever you want We had massages which at first the $300 price tag seemed high but then when you realize it is a time to go and spend at least three hours in the spa with a private pool just for the spa patrons, a coffee bar with yogurt and complementary drinks, outdoor hot tub and the staff is so friendly. It’s just a place to go and really have a Zen moment. All the restaurants are fabulous and they treated us like royalty at the Toro steak restaurant. We were taken into the dry age, beef room, and given a small sample of the chef’s favorite steak and explained the process of the meat drying, the food was wonderful and we thoroughly enjoyed our entire stay at this hotel resort. A bonus was visiting the adjoining hotels for dinner at the Banyan tree and Rosewood. Golf carts are your taxi which the resort runs a very efficient service

This resort was incredible in many ways. Gettinf around the resoet is easy with lots of carts to pick you up and bikes readily available. The property is well cared for and maintained. It is large and offers various restaurants. We were in a casita room was perfect and spacious with balcony and table and huge bathroom. We liked that my husband could get up early, close the double doors to the bathroom and I could sleep longer. The adult pool was the place we hung out most of the time. Pool bar and food is great. What we were disappointed with the insane prices for food. Breakfast buffett was $50USD per person! This is $70CAD for us. What is worse is we heard from a gentleman that stayed there at a different time that the resort raises their food prices during the spring break. I get that the resort may raise prices to stay when it is busy but to also gauge people on the food seems sneaky and shady. We were also disappointed that the beach that was advertised was not what we experienced. It was not swimmable at all due to massive seaweed. They should disclose this when you book. We overpaid for everything. We took a taxi into Playa and it is $70 CAD round trip and with dinner it was still less than staying on resort for dinner and great quality food! I dont think we would stay there again.

Beautiful resort with average food

Highlights of 4 night stay: - Lovely, well maintained grounds and facilities - like being in the jungle, but with beach access - Surprisingly good, varied, and innovative restaurants - and almost always able to get in with short notice. Shout outs: the cuisine at Fuego and Bassano. Most surprising: great pool food, both at the beach and lagoon pools - Fantastic bathroom - great design and light - Top notch spa - Amazingly consistent and strong service across all resort venues - it's clear that every employee here has been "Hyatt-ized" to greet guests warmly and professionally and always be helpful - Best upgrade? Butler service! Being able to group chat on WhatsApp was much easier than a concierge. Special shout out to Edgar for incredible helpfulness and availability. Helped with restaurant and outing reservations (on and off site), transportation access, maintenance issues (super fast response), and even finding and delivering Dramamine to our room. We were blown away! - Bikes everywhere (to take to the beach pool area, etc.) and the everpresent shuttles. Fair warning: The beach is .5 mile away, but it's very easy to get to, even in the evening for bar/restaurant reservations. Only weak points were check in - took WAY too long and wasn't very welcoming or helpful - and check out, which felt impersonal after such a great stay. Check in was redeemed when we were upgraded to butler service, noted above. We look forward to a return trip.