What do past guests say about Fairmont Mayakoba?

Fairmont Mayakoba is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Fairmont Mayakoba

Name: Fairmont Mayakoba
Address: Ctra Federal Cancun - Playa Del Carmen, K, Solidaridad, Estado de Quintana Roo, Mexico, 77710, Ctra Federal Cancun - Playa Del Carmen, Estado de Quintana Roo, 77710, Mexico
Rating: 9.2

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9.2

/10

Exceptional

1,000 reviews

What Guests Say About Their Stay

SZILAMER

10.0

/ 10

Our stay at Fairmont Mayakoba was exceptional from check-in to check-out. From the moment we arrived, we felt genuinely welcomed and cared for. The entire staff was incredibly friendly, professional, and attentive, making our vacation truly memorable. We traveled with our small Pomeranian puppy and couldn’t have asked for a more comfortable and pet-friendly experience. The room was spotless, with housekeeping service twice a day, which added to the luxurious feel of our stay. The air conditioning worked perfectly, making the room a refreshing retreat after spending time in the beautiful Mexican weather. The resort itself is absolutely stunning. The grounds are huge, impeccably maintained, and every detail is thoughtfully cared for. The staff is exceptionally polite—whether walking or riding around the property, they would always stop to let us pass and greet us with a smile. Throughout our stay, we did not experience a single negative moment. A special thank you to Tania at Reception and Ana from Housekeeping. Thanks to them, we felt welcome from the very beginning and truly taken care of throughout our stay. Their kindness and attention to detail made our experience even more special. This was an exceptional five-star resort experience, and we will definitely be coming back. Highly recommended!

Dhruve

10.0

/ 10

A Beautiful Natural Retreat — Just Bring Extra Pesos for Dining Our stay at Fairmont Mayakoba was truly special, mostly thanks to the property itself. The resort is built around a network of lagoons and mangroves, and it’s clear an enormous amount of care goes into keeping these green spaces pristine. Winding paths and boat canals thread through the jungle, and you constantly spot wildlife — herons, turtles, even the occasional coati — without ever leaving the grounds. It gives the whole place a wonderfully natural, unhurried feel that’s rare for a resort of this size. We spent as much time just wandering or gliding along the canals by boat as we did at the pool, and it completely shaped the relaxed vibe of the trip. The one letdown was the food. Prices across the resort’s restaurants are steep, but the quality didn’t match — meals were fine, not memorable, and for the cost we expected something more refined. Overall, the setting and grounds more than made up for the dining, and we’d happily return

PATRICIO

10.0

/ 10

Impresionante hotel rodeado de naturaleza, todo el personal te hace sentir en casa.

In the Area

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Ctra Federal Cancun - Playa Del Carmen, K, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

This accommodation offers:

Beach shuttle

Outdoor pool

Golf course

Sailing

Snorkeling

Waterslide

Golf practice

Poolside bar

Laundry service

Parking

Fitness center

Luggage storage

Elevator

Garden

note: hotel was previously named Fairmont Mayakoba Riviera Maya - All Inclusive Fairmont Mayakoba is a hotel is located at Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Fairmont Mayakoba Address: Map & Location

Ctra Federal Cancun - Playa Del Carmen, K, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Discover More Places

Discover More About Fairmont Mayakoba

General
Near El Camaleón Mayakoba Golf Course

Location
When you stay at Fairmont Mayakoba in Playa del Carmen, you'll be on the beach, a 2-minute drive from El Camaleón Mayakoba Golf Course and 9 minutes from Tres Rios Ecopark. This beach hotel is 5.8 mi (9.4 km) from Quinta Avenida and 5.9 mi (9.4 km) from Playa del Carmen Main Beach.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

El Camaleón Mayakoba Golf Course - 0.1 km / 0.1 mi
Gran Coyote Golf - 3.3 km / 2 mi
Tres Rios Ecopark - 5.1 km / 3.2 mi
Chun-Zumbul (diving site) - 5.8 km / 3.6 mi
28 de Julio Square - 6.3 km / 3.9 mi
Playa Xcalacoco - 6.3 km / 3.9 mi
Guadalupe Church - 7.6 km / 4.7 mi
Punta Esmeralda Beach - 7.8 km / 4.8 mi
Playa 88 - 7.8 km / 4.9 mi
Playa Avenida Colosio - 8.1 km / 5 mi
Temazcal Natura - 8.4 km / 5.2 mi
Plaza Las Americas - 8.8 km / 5.5 mi
Super Chedraui Selecto Avenida 10 - 9.1 km / 5.6 mi
Mario Villanueva Madrid - 9.2 km / 5.7 mi
Mamitas Beach - 9.3 km / 5.8 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 42.1 km / 26.1 mi
Cancun Intl. Airport (CUN) - 48.2 km / 29.9 mi

The preferred airport for Fairmont Mayakoba is Cancun Intl. Airport (CUN).

Facilities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 10 outdoor pools. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.

Business Facilities
Featured amenities include limo/town car service, a computer station, and express check-in. Planning an event in Playa del Carmen? This hotel has 40000 square feet (3716 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Dining
Grab a bite at La Cantina, one of the hotel's 8 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Full breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.

Rooms
Stay in one of 401 guestrooms featuring LED televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

All facilities in Fairmont Mayakoba

Facility

Beach shuttle

Outdoor pool

Golf course

Sailing

Snorkeling

Waterslide

Golf practice

Poolside bar

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Common Space

Family-friendly Facilities

Kids club
Toys
Children games
Children pool

Food and Drinks

Poolside bar
Breakfast
Vegetarian meal
Snack bar

Transportation

Limo or town car service
Area shuttle with surcharge
Beach shuttle
Valet parking

General

Banquet
Reception hall
Terrace
Parking

Accessibilty

Accessible bathroom

Business Facilities

Conference center
Meeting rooms
Conference rooms
Computer station

Nearby Facilities

Hair salon
ATM/Banking
Gift shop
Grocery

Sports and Recreations

Golf cart
Golf practice
Archery
Golf course
Beach volleyball
Sailing
Snorkeling
Volleyball
Windsurfing

Kids and Pets

Babysitting with surcharge

Things to Do

Outdoor pool
Garden
Outdoor facilities
Picnic area
Beach towel
Fitness center
Library
Beach umbrella
Spa
Sauna
Steam room
Beach cabanas
Waterslide
Beach sun loungers
Pool sun loungers

Connectivity

Free WiFi

Public Facilities

Coffee shop
Elevator
Coffee/tea in lobby
Smoke-free area
Safety deposit box

Hotel Services

Multilingual staff
Express check-in
Wedding service
Luggage storage
Express check-out
Porter
24-hour Receptionist
Concierge
Laundry service

Accommodation Policy & General Information in Fairmont Mayakoba

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Pets

Pets Allowed With Maximum Weight

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General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - 12:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Fairmont Mayakoba	401
Number of floors in Fairmont Mayakoba	3
Another facilities in Fairmont Mayakoba	Kids club, Toys, Children games, Children pool, Poolside bar

Frequently asked question in Fairmont Mayakoba

What Time is Check In & Check Out at Fairmont Mayakoba?

Check-in time at Fairmont Mayakoba is staring from 15:00 - 12:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

Does Fairmont Mayakoba provide breakfast?

Yes, Fairmont Mayakoba provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is The Star Hotel Classification of Fairmont Mayakoba?

Fairmont Mayakoba is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does Fairmont Mayakoba have?

Fairmont Mayakoba has 3 floors.

How many rooms are available at Fairmont Mayakoba?

Fairmont Mayakoba has 401 rooms in total.

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More Reviews from Other Guests in Fairmont Mayakoba

Overall Ratings & Reviews Fairmont Mayakoba

Other sources (1,000)

9.2

Exceptional

From 1,000 reviews

Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.4

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Traveler Reviews Fairmont Mayakoba

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Top reviews

Louis

with Children

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Always a lovely stay

SZILAMER

with Pet

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Alfonso

with Children

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Top tier

Dhruve

with Children

10.0

/10

Reviewed 16 week(s) ago

As a former 5-star hotelier director, I can often have high standards. Just ask my husband 😉 The Fairmont Mayakoba team well exceeded our expectations. Gabriel and Salvador and additional team members in guest services. Erick, Marcos, Ezequiel and the beach servers, the Cafe Maya team, Roxana at Brisas, tequila tasting (he was so knowledgeable and his name has slipped my mind) and many more were all wonderful! A special shoutout to Gabriel for recognizing our Honeymoon status and going above and beyond for my husband and I. The Fairmont and all of Mayakoba will be on a repeat destination for us. The access to amazing dining, fun daily bike rides, wonderfully clean guest rooms and beautifully combed beaches are just a few of the reasons we loved our stay. Oh and how could I forget the Le Labo signature scent of products (nice touch!) Keep doing what you are doing… going above and beyond for guests is what hospitality is all about. It was fun for me to be on the receiving side of it for a change! Especially after a stressful wedding era! Cheers and see you all again soon!

Casey Thomas

6.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

Beautiful resort. Suggest having options available for people who have later flights - i.e. more generous late checkout options or at least access to lockers and showers. Candidly, for the cost, the resort had limited things to do aside from sitting by the pool.

Jose

with Children

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

Amazing hotel. Third time back. Would go again.

Adria

10.0

/10

Reviewed 33 week(s) ago

Expedia Group verified review

Beautiful property expertly maintained. All staff was super friendly. Top notch.

Thomas

10.0

/10

Reviewed 33 week(s) ago

Expedia Group verified review

Wonderful stay

Peter

with Children

8.0

/10

Reviewed 34 week(s) ago

This resort was incredible in many ways. Gettinf around the resoet is easy with lots of carts to pick you up and bikes readily available. The property is well cared for and maintained. It is large and offers various restaurants. We were in a casita room was perfect and spacious with balcony and table and huge bathroom. We liked that my husband could get up early, close the double doors to the bathroom and I could sleep longer. The adult pool was the place we hung out most of the time. Pool bar and food is great. What we were disappointed with the insane prices for food. Breakfast buffett was $50USD per person! This is $70CAD for us. What is worse is we heard from a gentleman that stayed there at a different time that the resort raises their food prices during the spring break. I get that the resort may raise prices to stay when it is busy but to also gauge people on the food seems sneaky and shady. We were also disappointed that the beach that was advertised was not what we experienced. It was not swimmable at all due to massive seaweed. They should disclose this when you book. We overpaid for everything. We took a taxi into Playa and it is $70 CAD round trip and with dinner it was still less than staying on resort for dinner and great quality food! I dont think we would stay there again.

Saul

8.0

/10

Reviewed 35 week(s) ago

Hotels.com verified review

Beautiful resort with average food

Alicia

with Partner

10.0

/10

Reviewed 36 week(s) ago

Expedia Group verified review

Highlights of 4 night stay: - Lovely, well maintained grounds and facilities - like being in the jungle, but with beach access - Surprisingly good, varied, and innovative restaurants - and almost always able to get in with short notice. Shout outs: the cuisine at Fuego and Bassano. Most surprising: great pool food, both at the beach and lagoon pools - Fantastic bathroom - great design and light - Top notch spa - Amazingly consistent and strong service across all resort venues - it's clear that every employee here has been "Hyatt-ized" to greet guests warmly and professionally and always be helpful - Best upgrade? Butler service! Being able to group chat on WhatsApp was much easier than a concierge. Special shout out to Edgar for incredible helpfulness and availability. Helped with restaurant and outing reservations (on and off site), transportation access, maintenance issues (super fast response), and even finding and delivering Dramamine to our room. We were blown away! - Bikes everywhere (to take to the beach pool area, etc.) and the everpresent shuttles. Fair warning: The beach is .5 mile away, but it's very easy to get to, even in the evening for bar/restaurant reservations. Only weak points were check in - took WAY too long and wasn't very welcoming or helpful - and check out, which felt impersonal after such a great stay. Check in was redeemed when we were upgraded to butler service, noted above. We look forward to a return trip.

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