Both large pools closed without notice and also the pool snack bar making a large outdoor area worthless. SPA booking App did not work saying everything was booked for weeks ahead. Breakfast room dirty and disorganised and food only passable despite relatively low hotel occupancy. Staff (except cleaners) unfriendly. Was not even asked how the stay was when leaving. Booked a junior suite that overlooked roofs with solar panels and the side of the balcony overlooked all the hotel bins and area where restaurant staff congregated to chat and smoke. Every night staff emptied glass bottles and rubbish well after 10pm in the bins making an awful noise. Overall, a lovely spacious room, but poor service, amenities and rather low quality.