Made to wait till 2:58pm for check in , when others were able to check in long before . Been to this hotel around 7 times now over the years ,very doubt we will be back , mentioned to the check in member of staff about the extremely hard beds, when my mum has spinal issues and has a hurt her back just before coming , I messaged the property 3 times with no response but messages to say were expecting you etc straight after my message . Hotel has gone down hill since we first came , the rooms used to be spotless , streek free glass , clean , comfy beds , our fan needs cleaned and I said to guy on reception and he said its just switched off at our end and that was it , still doesn't work . Curtains need a good clean , the glass and tv in our room is very streaky , the mirror in the bathroom looks smashed at the bottom , piece of metal fell off shower on first use , the guy on check in to resolve the hard beds were ask for some quilts to pad it , asked and the housekeeper was very fast and came with a mattress topper but even then it still didn't help . Breakfast used to be a big variety of hot food now its very basic , beans , mushrooms , scrambled egg, sausages and bacon and little hash browns . The fresh juice was extremely strong both apple and orange . Coffees aren't great out the machine . The breakfast staff are very thorough and clear away your plates quickly. Bathroom door is very difficult to lock , no conditioner on the rack , beds crunch every time you turn

Very nice, clean hotel, central located and walking distance to pleasure beach

Bed was comfy. Bedroom was clean and had everything we needed. Hotel was clean.

Room serviced daily, helpful staff and breakfast was good. Plenty of choice.

Everything was brilliant from the staff to the room. I highly recommend staying here. The staff are absolutely flawless and go the extra mile

Clean hotel

Lovely hotel. Exceptional clean and well maintained. Room was very clean and well presented. Air conditioning did not work as it was showing a fault code on the wall display, so we could not heat or cool room to our liking. Bed mattress was very firm and a bit uncomfortable at times. Room TV remote control batteries were flat on arrival, and were changed by staff upon request. Staff at hotel were really lovely, always kind, polite and helpful. Bar was very good with a good choice of reasonably priced drinks. Breakfast was very tasty, good quality and plenty to choose from. The breakfast area layout was frustrating, as the queue for hot food run right across the serving area and out into the seated area. This was frustrating as it blocked off the 'cold items' which were on a middle island servery and made it very difficult to get items from there or use the hot drinks machines. In fairness it was a busy Sunday morning and we had no problems on the next two days. The hotel felt safe at all times, and no issues with any noise. The location was excellent, with a tram stop just a few minutes walk to take you into the centre of Blackpool. Would I stay again? Most certainly I would!

Overall good experience. Good to see the hotel had electric car charging station, but unable to use due to non electric vehicles parking in these spaces. Needs to be better managed.

Stayed for long weekend lovely clean hotel staff very helpful

The room was modern and comfortable with a lovely shower and bathroom, the chrome was all polished. Bed very comfortable and large TV on the wall. The hotel was very quiet at night. The bar area was clean and spacious with a good selection of drinks and food. We ordered toasties which were made with cheap white bread and were soggy on one side due to the salad being next to it but otherwise ok. Breakfast was plentyful and nicely cooked with a good selection of cereal, fruit yoghurt etc. The hotel windows were very dirty which spoiled the view outside so not worth the upgrade to sea view this is due to being so close to the beach with sand blowing against the building. Car park is £17 per 24 hours but if you can find a space in front of the hotel it's free

Hotel was perfect staff very friendly no problems

Staff lovely, room was clean, sofa bed was not made up for our daughter to sleep in and she did not have any bedding we had to ask a cleaner who luckily was giving a pillow to the room next door and she did then go in when we went out for tea and made up the sofa bed. Evening food was average, breakfast selection was really good but very overwhelming as guests hustling and bustling in all directions no sense of order. The bedroom temperature was fine when we were going to sleep, woke up through the night and it’s almost as if the heating had been turned up full whack. Woke up with a very stuffy nose and a back back/neck due to the income mattress which felt like the springs were digging into our back and the pillows were not supportive of the neck in the slightest.

The hotel needs a good clean Everywhere tired Room and carpets throughout needs a shampoo or changing

Great unrestricted views of Blackpool’s seafront Nice hotel clean well equipped great staff

not very impressed room that was allocated was cold after asking for the heating to be raised was eventually told had faulty heating and was given another room. on other side of hotel having to repack and move. not offered any help at 83 years old my wife and i struggled. cold plates at breakfast.

Checking in, mentioned a sea view would be nice, then got allocated a standard sea view room in preference to the premium non sea view room, the allocated room was significantly cheaper, asked to change back got offered some choice, a premium room with double twin beds looking over car park, and a King room, larger but with a sea view. Opted for the King room but it just left a feeling of it was a lottery, if you were lucky enough to be offered an upgrade, I would have thought it to be a premium room with sea view. Good point, staff came across as friendly and helpful. Breakfast quality varied across our 3 mornings. Our bed was a sprung mattress, firm and noisy if turning. Room servicing was fine.

Perfect stay

Lovely hotel great location only downfall is the mattress is not comfy

Very clean rooms , friendly staff, great breakfast , we had a great beach view , easy check in & great wifi , fantastic stay , will be back again

Very friendly staff. Our room was lovely and clean. Quiet and peaceful sleep.Varied and well presented breakfast option