Overall Ratings & Reviews Hyatt Regency Hakone Resort and Spa

Good service, free shuttle bus and staff are friendly and welcoming.

The service level from all staff was simply amazing. It was a great hotel with great views of the mountains. It was the perfect place to stay and explore.

Amazing place

Good hotel in Hakone. Elegant

Great for relaxing! Very quiet and beautiful views!

The staff was so lovely and polite and very accommodating. The room and bathroom were very clean and spacious. They provide plenty of shuttles to get around to the bus and train stations. Also very accommodating for food. The onsen and amenities were lovely. Toyoma handled our check in and was so wonderful. Our dinner server was Bishnu and he was also so so helpful and kind

quite area.

This was an incredible place to stay. The area is beautiful and the hotel was great. The staff was so accommodating and there was a shuttle to take us too and from town, which was a life saver with the steep inclines. The onsen and spa were beautiful and we loved all of the complimentary items provided to us. We will absolutely stay again!

Hotel was very nice, but also had dinner there which was overpriced with terrible service. We would recommend the property and the room, but suggest you make plans to eat somewhere else.

Amazing staff thank you!!

.

Hotel is nice and location is good too. The fireplace was the highlight of the stay. Sipa glass of red wine hearing the firewood burn. However the room was not well maintain and there are insects.

We like the room, hot spring and food.

So so

Facility was overcrowded, service felt hurried, and did not feel luxurious for her price point.

Excellent hotel! Food was great and staff was SO FRIENDLY and spoke great English. Rooms were incredibly spacious. We would stay here again!

Great spa. Nice facilities

Nice place for a family to stay in Hakone. Nothing really in walking distance, but the hotel does provide a free shuttle service, including from Odawara so contact them too find out more.

Such a pleasant hotel experience! The staff was beyond helpful and very friendly. There are both Japanese and western dining options at the hotel, as well as a delicious breakfast buffet. I would recommend at least booking breakfasts when you arrive as there are not many easily walkable restaurants, and the area is very hilly. The hotel does however offer free rides to multiple locations around Hakone. The hotel has a no clothes Onsen, and they provide free coverings for tattoos. This was by far my favorite room of the whole vacation. Our room (410) had an indoor terrace with a wall to wall massive window that can be opened to let in fresh air. We even had a view of Mt. Fuji and the sky rail that goes over Mt. Hakone. My only critiques of the hotel are that there is no gym, no coin laundry, and while the room was always nice and cool, the hallways and lobby aren’t air conditioned and can get pretty warm during the hot season.

Great servce.