Overall Ratings & Reviews Hyatt Regency Hakone Resort and Spa

This hotel is such luxury. We were a family of four and our room was so large it was amazing. The staff were wonderful and so helpful and we enjoyed our favourite meal of the trip in the sushi restaurant. Most definitely a highlight. Such a wonderful hotel we really enjoyed our stay and would highly recommend it.

Really enjoy the onsen! Staff was very friendly!

Acceptable but closer to a businesss hotel than onsen hotel. The bath area doesn’t offer anything fancy, no view, no outdoor. Same for the room. We booked a tatami room to fit 2 adults and two kids. Size is fine but lack of amenities and view straight in the next building isn’t ideal. Overall, average stay.

Very nice onsen - excellent sushi restaurant experience.

Spacious tatami suite and breakfast buffet was top notch. Complimentary shuttle service to Gora/Sounzan stations very convenient. Also able to reserve pick up by shuttle for extra fee from Odawara station on arrival.

Loved it. Want to go back to stay again but longer

It’s a spa resort with a shuttle to/from the station and the doorway. Great staff & services. Gorgeous views and an amazing breakfast buffet and top notch restaurant for other meals. The onsen was public and worth going. You’re there to relax unwind and enjoy the views and surroundings. Well that ticked every box. Lovely!!

Breakfast price overrated because of limited veg choice.

Proprty id dated, and need full renovation.

Good food great service

Absolutely Amazing

This hotel is absolutely stunning! The surroundings are breathtaking, with beautiful scenery that creates a peaceful and relaxing atmosphere. The food was exceptional—every dish was delicious and well-prepared. The service was top-notch, making the entire experience even more enjoyable. A perfect place for a getaway!

Our stay here was amazing. This hotel has set the standard for all other hotels in Japan. With the kindest staff and attention to detail goes unmatched. My family and I didn’t want to leave. Thank you for a great stay Hyatt Regency Resort and Spa!

Good service, free shuttle bus and staff are friendly and welcoming.

The service level from all staff was simply amazing. It was a great hotel with great views of the mountains. It was the perfect place to stay and explore.

Amazing place

Good hotel in Hakone. Elegant

Great for relaxing! Very quiet and beautiful views!

The staff was so lovely and polite and very accommodating. The room and bathroom were very clean and spacious. They provide plenty of shuttles to get around to the bus and train stations. Also very accommodating for food. The onsen and amenities were lovely. Toyoma handled our check in and was so wonderful. Our dinner server was Bishnu and he was also so so helpful and kind

quite area.