Better than I expected. Comfortable beds!

Loved the loft bedrooms. But I think rooms needed an up to date makeover

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The property was nice staff were nice. The only thing I didn’t like was the furniture needed to be updated as they were old and mostly damaged. Definitely not worth what we paid for our stay.

Nice property. Cozy lobby. Staff were very pleasant and helpful. Great little bar and restaurant on site. A variety of healthy options would have been a plus. Hot tub was amazing. Free shuttle downtown. Parking free but cozy spots.

Fantastic, room wasn’t anything special but was a great stay

clean room and very nice staffs

Room: furnishings and bathroom was a bit dated, mattress and pillows provided no support (way too soft), Steps on the stairway between the upper entrance area and lower bedroom area were steep and narrow and challenging to navigate carrying a suitcase, never mind regular access. Price: It was the height of the summer season (August long-weekend), but the room was overpriced (~$800/night) for what it provided. Staff: I needed to change the credit card being used before we checked out. I went down early on day of checkout to switch the method of payment. No one at the front desk, I waited - no one came out. I went into the adjacent side room hoping there would be a desk clerk there and they were sitting at the desk with the security cameras. They were quite gruff and said they had seen me on the security camera and would be out in a minute. I explained I needed to change the credit card to pay for the room. The clerk seemed quite frustrated by this, checked the booking then told me I had already paid for the room when I booked. I had not. It was clear on my reservation that I would be paying at location. I could have just left and not paid (their problem not mine) but did not want the other credit card to be charged. Clerk then said computer was slow and he couldn't do anything and I had to wait for manager. I had to catch a shuttle so said I couldn't wait. It too multiple calls later to get things resolved. Not impressed with how front desk staff handled it.

A bar fridge would have been useful for drinks.

We had a lovely time at the Fox Hotel in Banff. It was very nice hotel with a beautiful hot pool and was near many shops and restaurants. It had easy access to transportation to the area

Very nice

I am very disappointed with our stay here. The price was outrageous (over $700/night) for a room smaller than my kitchen. There were zero room amenities. No air conditioning, no fridge, no microwave. The room was so small that our suitcases didn’t even fit. We had them in the aisles on the sides of our bed. We stayed in 10 hotels during this trip and this was by far the worst value for the money.

Amazing property. Hot tub was a blast and I have chilies in. There was so helpful for eating meals.

There is no air conditioning in the room. And the room and bed is so small.

Friendly helpful staff Rooms extremely clean And quiet. Hot tub area beautiful and clean Walking distance to shops and restaurants great location. Highly recommend.

I stayed in a one bedroom. It was small and worn. No AC, staying in July it got a bit warm in the room. The fan help a little. Bathroom was small It was a basic no-frills room. TV was old but it worked. There was a coffee maker. That was about it. Overall, I was ok with everything. I didn't come to Banff to hang out in the room. So it met my personal needs. WiFi was ok. Staff were very friendly. I would stay there again because I wasn't looking for major comfort and I wanted to spend as little money as possible.

The property is over priced and over rated, night time staff had personality of a wet mop and not helpful. This is my second time staying there and won’t stay again . Staff in the restaurant was awesome and would go back there.

Excellent location. The room was comfortable. But two level room means lots of step climbing. The “grotto” spa was good. The Chilis in the lobby was, as well.

We stayed in the loft suite. PROS: The staff. All friendly & helpful. We called housekeeping twice & never waited more than 15min. Great location. The city bus runs regularly from the front of the hotel to the main downtown area. CONS: The hotel and rooms are very old, outdated and in need of upgrades. There is basic cable only, no apps available such as Netflix. There is a small kitchen, with a bar fridge only and no paper towel or napkins provided. The bed & pillows are pretty hard and uncomfortable. The AC unit appeared very old & is very loud. There is no room service or confectionary available.

Good location Cozy and quiet Free roam tickets and $15 daily meal coupon