Hotel was in a good location and it was helpful to have parking. The breakfast was excellent and staff helpful. The bed was really comfy but the decor of the room is very much in need of attention, it gave the appearance of being unmaintained and the cleanliness could be improved. No attention to detail, for example the soap dispensers in the bathroom were empty, something which I would expect to be picked up by the housekeeper between guests. We only stayed one night, glad it wasn't longer.

We had a lovely stay here - our second time in a couple of years. Friendly staff throughout the stay, easy parking, and the room was clean and comfortable. The breakfast was nice, and the courtyard was enjoyable in the sun with a couple of drinks.

Excellent location, get the staff to email you a map of how to find the car park before you travel.

Great location and lovely furnishings. Very helpful and friendly staff.

We thoroughly enjoyed our stay. The the outside space was very useful, particularly with a happy hour. Our room was clean and comfortable. Beyond the reception area, the communal stairs are very worn and the white paintwork rather grubby. This wouldn't stop us from staying again however due to its great location and friendly staff.

Very nice and vakue for money

THIS IS A HOTEL THAT’S STRUGGLING AND SADLY DISAPPOINTING FOR US.

Location is verry central to all the lovely things that Rye has to offer - the view from our room (at the top of the hotel) was spectacular. Although the room was top floor, and the temperature was hot, the fan supplied did a good job of keeping the room cool. We met two different members of staff who went above and beyond to help us and this made the stay. There are some rooms that have been renovated and other areas, (the hallway and stairs) that are yet to be done and appear to look tired and in need of a refurb too. Breakfast was well organised and food was of good quality with a range to choose from.

Only stayed one night, however have stayed overnight in the past. It is a lovely place with super staff. And Rye is dripping with history (and good pubs)

The staff were friendly and helpful. Our room had been recently decorated. The hotel itself is very old and dilapidated.

Lovely lounge areas/breakfast room. Our bathroom was looking very tired. Comfy bed. Bring back the swimming pool!

Perfect location & lovely team. Check-in plus the terrace bar were perfect - we used the terrace when we arrived and for an early morning coffee before breakfast, No room service or evening meals, but we’re didn’t need either. A huge range of eating options within 5-10 minutes walk. Apart from strolling around Rye, we also drove to Rye Harbour (free car park there) and walked to the Discovery Centre and the sea. Note that for the hotel car park you pay £10.00 per day and this needs to be done via the Ringgo app. We received a very clear email on parking instructions before we arrived.

Helpful staff , welcoming , nice location

As one can tell from the photos, this is a beautiful lodge in the old city. It's perched on a cliff overlooking the lowlands and the harbor off in the distance. The staff were always helpful and friendly. The breakfast menu, while limited, offered a fine variety of options, all well prepared. The only factor that keeps this rating from 5-stars is that the building lacks an elevator and stairs to upper floors are narrow and steep, the carpet is threadbare, and the walls require repair and re-painting. (The staff assured us that such repairs are forthcoming.) One would expect better upkeep, given the rates charged. That said, we'd go back.

Lovely staff and perfect place to relax!

I stayed for one day with my daughter we were impressed with room it was a very nice room with a terrace . The location was great , it was only about 20 mins by bus from Rye station to the Camber sand beach. The breakfast was amazing it was intercontenent, the gay who served us was so polite and helpful and the rest of staff too. Will be nice if they change the hotel carpet otherwise its highly recommended.

We love coming here, Alex as always makes us really welcome and it is always a pleasure seeing him. The french guy at breakfast too is always friendly and the food i find is always good and cooked really well and the buffet is enough for our needs.

My second stay at this hotel- it didn’t disappoint. Great location, good sized bedrooms nicely furnished. Excellent breakfast.

Very well positioned in the centre of Rye, with good value Ringo parking to the rear. Good common room facilities; dining, bar, terrace and reception. Hotel and room very clean with good quality selection of toiletry products, towels etc. Comfy bed and bedding. Plus a great table fan that was needed of a record breaking hot day/night Hotel only let slightly down with tried decor needs a bit of decorative TLC and some fixture and fitting updates.

No help with getting our suitcases up to the top floor which is no good when you’re disabled room was far too hot you couldn’t breathe in there???apart from that ok