The Lookout Rye

At check-in, we were asked to choose a specific breakfast time for the next morning, which felt unnecessarily stressful. It’s a holiday. why not allow guests to arrive anytime within a reasonable breakfast window? We were then handed a single key and told that it opens all doors: the front door, our room door. When we returned late at night, there were no staff around. We let ourselves in and suddenly understood that anyone else with the same key setup could also access our room. We didn’t feel safe and hardly slept. Our room had a large spider web between the wardrobe and coffee stand, clearly not cleaned properly. The next morning, although it was 25°C and the outdoor seating was one of the reasons we booked this hotel, we were told we couldn’t sit outside for breakfast. Inside, there was a shared bowl of yogurt sitting out in the open, not individually packed and off-putting in terms of hygiene. We ordered the food, which took 20 minutes to arrive. The table hadn’t been cleaned after the previous guests, crumbs were still all over it, it was also sticky, yet our plates were placed directly on top. The plates smelled so bad, clearly not properly washed. We forced ourselves to try one bite, only to find the food was also terrible. At that point, we gave up and left the dining area. There were no staff around to speak to. During checkout we explained that breakfast was disappointing, but we were met with a rude response: “You could’ve ordered something else.” No apologies

Great location, comfortable room & excellent breakfast

Excellent stay. Family friendly. Good breakfast.

Nice old style, good location. There was a lot of dust on the artifice plant in the bedroom. Bathroom was small.

Good location. Friendly helpful staff. Delicious breakfast. Large comfortable bed and plenty of space in standard double room. Lovely toiletries. The walkway from car park at back of hotel to front door in need of smartening up.

Alex on the front desk was excellent as were the breakfast staff. A firm favourite even though the fabric of the building could do with some tlc.

A lovely hotel central in Rye with it's own (payable) car park. Staff excellent but hotel looking a little tired in places. Overall good value for money

We were surprised at the quality of room, very warm and large clean bed. Breakfast had every thing required.. Parking was easy The only constructive criticism is “ some painting would make a stay excellent “ Would certainly stay again.

Lovely staff and amazing breakfast. Highly recommend if you're staying in Rye.

A lovely hotel with amazing sized rooms with a small seating area outside the bedroom. Parking at the back, breakfast was perfect and the hotel is right in the centre of Rye.

Courteous, efficient, friendly and helpful. I was looked after really well. This hotel is in a lovely position. In short it's perfect

Rye is a lovely town to visit particularly during the scallop festival if you like scallops. Lots of lovely restaurants and pubs and quirky shops to visit. Would highly recommend. Also the lookout hotel very comfortable bed and good breakfast.

Pleasant stay, would definatly recomend to others and hope to return ourselves

Good place to stay for visit to Rye, staff friendly, room lovely, breakfast good, could have done with a little more, but good

The welcome was lovely, Our room was wonderfully Decorated, clean, and warm. We only stayed for 1 night ,but the sleep was quality, as the bed was very comfortable. And the breakfast was superb 👌 👏

The hotel all things are excellent in old town. In the bathroom has big bottles of spa scents products. I’m very like it. Breakfast is so delicious and big portions.

The hotel was well placed within Rye, clean, and warm. The staff were friendly and helpful. I would happily stay there again.

Great location, great price and very friendly staff - hearty full English breakfast

Lovely comfortable stay. Nice breakfast and nice sized room. Would love to return.

Lovely hotel in central Rye , small bar area . Room was very comfortable and tastefully decorated. Crisp cotton sheets and fluffy white towels. Breakfast was tasty and freshly prepared.