Overall Ratings & Reviews Grand Oasis Palm - All Inclusive

Menagment is terrible and complicated while stuff is amazing. A lot of ridiculous rules without any flexibility.

Family friendly

FOOD AND RESTAURANTS IN THE HOTEL WERE SUPER CLEAN AND FANCY. FOOD WAS DELICIOUS.

The beach was filthy, so were the chairs . Not enough for you to sit. Everyone in my group got food poisoning, including about 7 other people we talked to. Wasn’t a pleasant stay .

Nothing

worst do not go

The staff was very friendly and accommodating. The rooms were clean. It’s a very family friendly hotel the kids had good fun. Right on the beach so that was nice .

He got sick for 2 days had food poisoning, the fruits were out temperature , the buffet in general was not tempting correct,

We enjoyed the pools, especially with our 5 year old twins. Lots of fun climbing areas and slides next to the one pool that we used most often. We also liked the playground on the beach and the proximity of the resort to some attractions, such as the Captain Hook pirate ships. Our one son loved the video games (even though half the buttons and controllers didn’t actually work properly). We (adults) really enjoyed the buffet but wish they had fries, pizza, and plain pasta available at the main buffet every night for our very fussy children. We could get these items at other restaurants throughout the day but they were closed in the evening. Our room was dated and had a musty smell. However, the a/c worked well and we had great water pressure in the shower. Long line-ups for drinks when on the beach (only one bartender) but drinks were flavourful and we thought they were generous with the alcohol. Very impressed with the Friday night show, “Mexico es Todo!” You can easily book day trips from the hotel, with pick-up and drop-off onsite. We would stay at this resort again with our young sons.

Food could have been better

Good overall service

Staff was friendly and willing to help.

We booked Grand Oasis Palms, but stayed in the Sens building. We liked the app for booking our dinner reservations each day, it was easy and then we knew our plan for the day. We felt safe, staff was extremely friendly, rooms were clean, beach was great, water was perfect for swimming, and the pools were also great. Would definitely go back.

The smell from the sink drains and showers were not pleasant. The shower gels for body, shampoo and condtitioner were low quality for the style of hotel.

All area around the hotel, was clean, I did like the gym a lot, the food.

It was nice

Construction going on. Limited dining options as most restaurants were an up charge. Hotel run through mobile app that doesn’t work well.

Overall the staff, food, room, and amenities were great. The beach area was beautiful and the shows were entertaining. I’d only give one piece of advice, don’t book the excursions through the hotel, they weren’t exactly what we thought we were paying for. I’d book them separately or on your own.

The staff was very friendly and helpful.

major restaurants had extra charge to dine in