Overall Ratings & Reviews Shangri-La Xian

A very nice stay.

The bed is big. We had king size bed. Can actually sleep 3 adults. Staff are friendly and helpful. Cafe snacks and drinks are abit pricy. Hotel not so modern.

Overall excellent. Was disappointed that my request for connecting room was not given. The king size bed can actually sleeps 3 adults. It’s hugh.

The room is very clean and comfortable, the hotel lobby is very beautiful.Transport is very convenient, Bus stop and MRT station are very near the hotel. It is also convenient for shopping and eating. All staffs are polite and friendly, We have a very good stay at Shangri-La Hotel, we will definitely come back again when we visit Xian next time.

The staff here really nice and friendly. They gave me a small toy as souvenirs.

Very nice hotel. Will stay again

Property need updating Staff and coverage very helpful

Had one night stay, great location, good service, breakfast average.

Excellent service and clean rooms! Only downside: Xian's air quality is a mess!

Excelent hotel, my only critique is the slow internet.

Enjoyable very friendly staff and helpful especially Angela Li at check in she was very professional and helpful thank you..

Excellent hotel! Whilst being a little outside the central areas, all hotel facilities were amazing! High recommended!!

we like everything while we stayed in Shangri la in Xian. Their food is okay!

Its a clean practical place to stay. Beds are more comfortable than most in china. The rooms and interiors are ready for an upgrade/refresh. They look a bit dated which is strange as the outside still looks fresh and modern.

I stayed in another Shangri-La in Futian Shenzhen right before this, so there is a direct comparison between two Shangri-La and Futian Shenzhen beats Xi'an hands-down on every aspect.

Only issue was being given a smoking room and having to change

The property is nice and amenity could be in a more refine to make this property standing-out.

We had a really good stay in this hotel for our family vacation. The hotel staff are all very friendly and helpful. I will say very Shangri-la! The breakfast was very good, although not as big as in the other Shangri-la we stayed at before, such as in China World in Beijing. But it was big enough and have everything my family and I needed. The manager of the breakfast place was very professional and friendly. He took great care of my parents who are in their 80s. The Chinese restaurant in the hotel was among one of the best Chinese restaurants in any hotel that I have stayed at. Again, the staff was professional, friendly and very helpful. They made you feel right at home. We actually ended up eating most of our dinners there during our week long stay. Very convenient! We enjoyed every one of our dinners and had great family time there.

Good

This hotel sets the bar for guest service. Before arriving I requested a taxi to pick me up at the airport, and was met outside the baggage claim. As soon as I entered the hotel an employee met me in the lobby, took me straight to my room, where we completed check-in. Buffet breakfast offered numerous Chinese and Western choices (longyan, my favorite Chinese fruit, was available), all delicious. There's a driving range behind the hotel, but I had only a few days to spend in Xi'an and wanted to see as much as possible, so didn't try it. The hotel-arranged tour of the terra cotta warriors was outstanding: Penny, our guide, gave us a wealth of information on Xi'an's history and the warriors. She made our visit to this epic archaeological site even more impressive. A truly first-class hotel in every way.