Overall Ratings & Reviews Hotel Universel

The room was not very clean. I thought that breakfast was included, it was not... the pool smelled bad and very too many people in it. We couldn't go because of the population. The staff was courteous and they obliged us when we asked for a cancellation. We finished our vacations in another hotel

Tout était parfait pour un arret rapide d'une nuit

Good not more than 3 stars

I like that fact that we were only 20 minute drive with traffic to Montmorency Falls, 15 minutes to Old Quebec. There is pyramid mall roughly 5 minute walk from the hotel, that had couple restaurants, Starbucks, Dollarama, a pharmacy, its small but convenient. The hotel has litte shop where you can buy swimsuits, hand made necklaces, Bracelets and rings, also bath bombs and soap. The lady is very nice. Bonus there is entrance from the pool area to get into Boston Pizza. The hotel was clean staff was friendly and spoke English We'll be returning again!

Les chambres sont fraichement rénovées et les le lobby est accueillant. Personnels professionnels

Good but my fridge make water at the room

The toilet was blocked from the 1st day, the shower didn’t work properly we round a sock underneath the end we had only 3 towels for a 4 persons Room

Parking is small, tough to get a spot some evenings. The room was old, the hallway smelled bad!! When we arrived we had 1 towel for 4 people!! Not enough toilet paper or coffee… the beds were hard and bedding were very cheap!!! The pool was great for the kids! Boston Pizza attached was great, location was great. The hotel staff were amazing!

Chambre mal insonorisé, lit pas tres confortable

The room was quiet and clean and the beds were comfortable, I slept really well. The bathroom has no fan, alas, so when others in your party use the toilet it stinks up the whole room. The spa was very nice but overrun by kids, I do not recommend it for couples seeking a romantic time. The location near the university is really convenient, not far from the bridge if you are just staying the night on your way east, as we were. Close enough to the old town, only 20 minutes by car and well served by public transit. The hotel has a Boston Pizza restaurant attached to it and there is a pleasant cafe just next door. No microwave or kettle but there is a mini fridge. I would stay here again.

Mold, old toothpaste on wall. Very humid. Personnel didn't like working there clearly

Staff are noce and the place is accessible.

Tout était bien. Le système de climatisation était ok. Mais j'ai moi-même nettoyer les filtres car il étaient très sales. À proximité de tout, c'est bien!

Kids loved the pool, and really enjoyed that Boston Pizza was directly attached. Bathroom was very small, and noise travelled very easily from the halls.

Généralement propre, mais il n’y avait pas de shampooing et le gel douche était vide. Ce n’est pas si grave, mais c’est désagréable quand on en a besoin! Bel hôtel avec un coin piscine plaisant.

Outdated

Nice

Very nice hotel. Well located for what we had to do in Ste Foy

Menage pas fait a chaque jour. Serviettes non changées. Pas de dejeuner offert.

Over all 3.5/5 Very strong smell of chlorine from pool makes it little worse.