7.4
Pleasant
From 2,948 reviews
Cleanliness

7.6

Room Comfort

7.2

Service and Facilites

8.2

Traveler Reviews Hotel Universel

Number of reviews per page
20
40
Top reviews
Ronal Emilio
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10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Muy limpio
Naisha
icon-with Friends
with Friends
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Overall good. Swimming pool was good and clean but hot tub was not working.
Jenny
icon-Family
Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Il manquait un microondes
Yanick
icon-Family
Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Propre mais vieux et basiquw
Jocelyne
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Parfait! Excellent qualité prix
Lyn
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

All are great but there are some travellers at night that is noisy like they are shouting.
Glezaa melgie
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

clean and maintained. Highly recommended and practical for family with small children. Pool is nice and clean too! Will surely comeback!
Stefania
icon-Family
Family
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Hotel was smelling funky and front desk people were rude and unhelpful. We call them to check the AC since the room was too hot and no one ever came
Benoît
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Très belle accueil, la chambre était propre. Les spas étaient en rénovation et c’était pour cette raison qu’on avait choisi l’hôtel. De plus, l’air climatisé ne fonctionnait pas bien alors très chaud dans la chambre.
Ève
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hot tub and Sona not available …
Nadia
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

C’est un bon rapport qualité-prix, qui sera encore meilleur quand l’espace spa sera réouvert.
Serge
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

L’air climatisé faisait un bruit d’enfer alors on nous a changé de chambre qui était plus ancienne que la première, nous étions le long d’une rue où il passait tout le temps des personnes à pied qui regardaient par la fenêtre, alors pas vraiment d’intimité
Karine
icon-with Children
with Children
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Les toilettes étaient bouchées. Un homme de maintenance est allé voir pour nous dire que tout était beau, mais rien n'avait changé ! Ils nous ont transférés dans une autre chambre, car je leur ai dit que rien n'avait changé, mais l'homme de la maintenance m'a regardé avec un air comme si je mentais. Les bains à remous étaient fermés... très déçu. Côté propreté, c'était bof. Je n'ai vu aucun petit déjeuner. Pour le prix très décevant
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J-Francois
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

J’ai reserver l’hotel pour faire du spa et sauna mais rien n’est indiqué que le spa et sauna est disponible
Josée
icon-with Partner
with Partner
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Ce qui nous a déplu: l’écho des clients dans les corridors, leur circulation bruyante dans les couloirs dans la soirée, la nuit et le matin, à leurs entrées et sorties des chambres, les tapis des escaliers et des couloirs étaient tachés. Le strict minimum dans les chambres, pas de verre à eau. Pas de fenêtres donnant sur l’extérieur dans notre chambre. La thermopompe bruyante et la température lumineuse de l’appareil qui a éclairé la chambre toute la nuit.
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Kathleen
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

No breakfast inclused Room Ground Floor Near party and music Spa ans sauna Closed for maintenance
Alan
icon-Family
Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The lobby was bright and clean, the staff was reasonably friendly and the room was mediocre at best. The thing that kinda threw me off was that the hallway leading from the lobby to the room was absolutely disgusting. It was dark, dingy, smelled bad, and had stains all over the carpet and walls. The room itself seemed clean enough, but it was difficult to feel clean after walking down that hallway. Had I not been travelling with my parents, I probably could have overlooked it, but after walking that hallway my parents were so put off that I felt uncomfortable knowing that they were justifiably uncomfortable.
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Alex
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was clean and the staff was helpful at check-in
janice
icon-with Friends
with Friends
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Overall my stay is pleasant. The location is convenient and there’s a parking space.
Sylvain
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A
Number of reviews per page
20
40