7.2
Pleasant
From 2,006 reviews
Cleanliness

7.4

Room Comfort

7.0

Service and Facilites

7.8

Traveler Reviews Hotel Universel

Number of reviews per page
20
40
Top reviews
Tristan
icon-Business
Business
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Toilet rammed against the wall in front of it. I'm not obese, just a big guy of 5'11" and it was horrible to use the restroom. Extremely bad placement
Marie-Andrée
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I booked because this was listed as a room with breakfast included and with a gym in the hotel. I was told that the gym was not open due to renovations, and that the restaurant was not open so no breakfast can be offered. I told that to the receptionist, asking for a compensation. She said someone would call me about it. Didn’t receive a call. I tried to complain directly to Expedia customer’s service and the only available option was through the AI chat that didn’t understand my customer service request. Very poor experience
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Deborah
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean. Great pool. Nice place to stay
Le Tuan
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Toilet was blocked and we had to unblock it ourselves.
Mark
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We did not have breakfast at the Hotel.
todd
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

No breakfast at hotel but there is a Boston pizza attached to hotel
Denis
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Breakfast outside hotel, Allarm went off at night staff didnt know what to do
Luis
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

A bit old.
Daniel
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Hotel 2.5 stars but decent stay. Hot tub was not hot and sauna not hot.
Adam Rafael
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Pool and spa area was so well kept. Rooms very spacious and not carpeted.
Perry
icon-Business Family
Business Family
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Proper cleaning not done, room not made up when requested and bugs everywhere.
Marie
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Rien de spécial, bon séjour.
Yang
icon-Business and Leisure with Friends
Business and Leisure with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room smelled food. The hair drier didn’t work. Other than that excellent.
Amanda
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

When we first arrived we checked into a room that I had not booked. I went to front desk and told them about the issue and they were so amazing! They helped me get sorted into a different room. 10/10 experience, I would definitely stay here again!
Claudie
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Ma chambre était sale , pas de bain , me matelas avais des champignons
Jean-Marie
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

I didn't have time for breakfast I was in hurry
Kristy
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Our room did not look like the photos. We had a three day stay in a very old, smelly room.
Francois
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

TV was not initiated, Took two visits by technician for partial resolution. Very very small bathroom. Only one towel. Window facing a wall. No restaurant except noisy sportsbar on site.
Nancy
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Ok
Annie
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Il Faisait chaud dans la chambre et incapable de baisser la température À notre arrivée il n’y avait pas de télécommande pour la télé mais le réceptionniste s’est empressé de corriger la situation
Number of reviews per page
20
40