Wish we could have stayed longer! A little bit of paradise in the very busy Playa Del Carmen. The staff are excellent. Would absolutely stay again!

Property was clean and well Kept, staff was amazing and the beach was next level

This was one of the most disappointing resort experiences we’ve had. The property is beautiful, but our stay was overshadowed by constant problems. We had to move rooms twice because of serious maintenance and cleanliness issues. Our first room had roaches, large gaps around the front door that allowed geckos inside, poor water pressure, and other maintenance problems. After being moved, the air conditioning completely failed, leaving us without AC overnight in the Riviera Maya heat until another room could be arranged. We spent more time packing, unpacking, meeting with management, and waiting on maintenance than enjoying our vacation. Even the common areas were disappointing, with animals wandering through the breakfast area while guests were eating. Management acknowledged our experience was unacceptable, apologized, and approved a $600 refund, which I signed for before checkout. Weeks later, I still have not received the refund. I was also told the document I signed meant I couldn’t discuss my experience with other guests, yet I was never given a copy of what I signed. Problems can happen anywhere, but failing to honor a promised refund and leaving guests without answers is unacceptable. Until the resort follows through on what was promised, I cannot recommend staying here.

Beautiful place excellent service

Beautiful hotel located close to downtown.

The staff is amazing they helping out with everything you need. We come back because this place is beautiful, Unfortunately the menus are different now, they cut a lot of options for lunch and the breakfast is the same everyday. I wish they back on the same menus from 2 years ago. The place is beautiful but they can do better improving the rooms. Drinks are delicious.

Pretty place! Good service

Room had roaches.

Great location, I loved that you can opt out of the all inclusive. Great staff all of them were nice and friendly. Just understand that if you are not in the all inclusive plan, menu options are limited.

Everything was wonderful. The only down fall was the water pressure in the shower.

Amazing hotel right by the beach. They also had a coffee shop in the hotel and their gym and day activities were so fun. They had merengue classes, water aerobics, Pilates, yoga, and so many other activities throughout the resort. Their spa was amazing too, we got facials and massages and the staff were so nice. Definitely recommend, great location!!

Fuego restaurant needs a better selection of cuisines, possibly even different cuts of meat(seafood/poultry/beef). The food lacked flavoring and the right consistency.

Todo perfecto y atentos como siempre

We love the property. Feeling like you are staying in a tree house is so awesome. Sadly they are not maintaining. We have been here several times and will not return. The seaweed was horrible as well…

Please beware of the "Resort Fees" I had to pay an additional amount and according to them it was resort fees, environmental fees, and service fee. At first I thought it was okay but then I remembered that is not what was on my Expedia paper and when I asked for more explanation they said I didn't pay it. Upon check out I noticed all those fees were already detailed in what I had paid through Expedia. The hotel was also a bit dirty. Chairs in one of the lounges were dirty. Cocina restaurant was closed and we were not aware until after we checked in. Should be told when booking. One pool was also closed for a private event for one of the days. I think this information should be communicated when booked. The resort should reach out to the guest who book. Pools were not cleaned daily and there was bugs and leaves on the pool. Pool chairs had dirty pillows. Jacuzzi does not work. Jets worked but water was not warm at all. LOTS of mosquitos not the resorts fault but beware. Some staff were friendly but the manager who I spoke to about the fees was a little heated.

Great, helpful, and friendly staff that make an effort to recognize guests despite the short time allowed. The breakfast buffet was filled with alternatives that should suit every visitor - from greens to eggs and sides to pancakes and sweets. However there were invariably lines for omelets every day. While I don't mind waiting for my breakfast to be prepared, I do expect to be able to wait at my table while consuming another item that I will enjoy.

The smell from the seaweed MADE US SICK! We were unable to stay and had to leave after just one night. We tried to get a refund for the unused nights we paid for but they refused. WORST HOTEL EXPERIENCE WE HAVE EVER HAD!

Everything was great. Clean property, everybody was so friendly. We’re so enjoying our vacation.

Nothing special about this resort definitely not worth your time or money. Upon arrival you’re hit with astronomical “resort fees” expect to pay an insane amount of money when you get there. Nobody can tell you what these hidden fees are STAY FAR AWAY FROM HERE. One place to eat with reservation only. No night entertainment, beach is disgusting, they “clean” it but not really. Ran out of water so it smelled horrible.

The hotel is old and shows it. Wind comes in all around the doors, there are holes in the roof. We walked into a worker changing out the shower head and he was supposed to bring a big one back - not! We called the first day to have our soap dispenser changed out because the pump didnt work, they never did. The air conditioner didnt get cold. Check in time was 3pm. They had 2 workers checking people in with 5 people in line. There were people walking behind the counter, not helping. They should have as many people as possible at check in time to help. The food was marginal - most no taste at the buffet. Because of the sargassum, you cant go into the ocean. They didnt have enough chairs at the pools and the hotel was only 1/2 full. They wouldn't let people put tables together so they could sit with each other. The outdoor seating was minimal and again couldnt put tables together. The bell boys were very helpful and nice. Kimberly, at the buffet was super nice and helpful. They can make some changes to make it better - more chairs, more helpful staff and maintenance would help.