Overall Ratings & Reviews Canadas Best Value Inn & Suites Kamloops

We booked a room with a queen bed, but were given a room with 2 beds which was ok except both beds had stained sheets. The bathroom mirror had splashes of dried dirty water. There was no soap, hand towels, face cloths, nor a bath mat. The towels that were provided had been used and were dirty. I found the front desk person pleasant, but unprofessional, and difficult to understand. We were given a new room. It was an improvement. The whole complex run down.

Reno’s needed in the room

The property does look good in the photos. On arrival, noticed small windows and random people around. Decided to check in anyway. Front desk ladies were very nice and accommodating to requests for first floor rooms ( one of our group has limited mobility). Went to room and on the way noticed broken bicycles, lights etc. went to open the door and noticed the handle was loose. Pretty much like it had been kicked at. Room was dark with only one small upper window and smelled moldy, one light valance was missing, the beds looked “ not so fresh” the mirrors looked like they were wiped with dirt, the bathroom door was broken off the hinge and the bathtub area was black moldy as well as the curtain. I walked out and went to the front desk and said. Sorry… I can’t…. She offered upgraded rooms that faced the road with bigger windows and if that was not good she would refund both of our stays. I looked at 2 “ungraded” rooms. Still couldn’t sleep there. On the way to the upgrade rooms up the stairs we had to part a couple the were actually injecting drugs. My companions waiting at the car to see new rooms noticed other drug related things going on on the property. They were polite and said sorry to us for being on the stairs. I finally said no thank you to staying at all. They said they would refund me, I have seen no refund but would not have stayed… not safe. I don’t blame them for their location. But the owners need to put some money in the rooms and on security to charge what t

Unfortunately the sheets were stained and the bathroom was not properly cleaned. I wanted to give this property a second chance, and unfortunately once again, the bathroom was not properly cleaned. Dirt, debris, and smears.

Arrived at this hotel and they couldn’t even let me into the room and so I had to rebook elsewhere. They are trying to avoid my reimbursement due to THEIR ERROR. Horrible horrible

Arrived to be told the key coding machine for the door key cards was broken so I had been transfered to a hotel 5 minutes away. I went to the other hotel to find they had no idea who I was. They found a room and as I was paying the security deposit I asked if the room matched the room I had paid for, they said no it has one less bed. I was traveling with 2 friends and had booked accordingly based on having 3 beds. I was then told to call the first hotel to complain. When calling I was told sorry we can give you a refund… I had just driven from Vancouver and by this time it was 10.30pm. I said that’s not what I want to happen and asked to speak to a manager. The manager then told me she can open the room with the master key but we can’t come and go…. It’s 10.30pm …. Why was I not given this option in the first place instead of wasting an hour of my time. Very poor service. A refund to compensate would be appreciated.

It's a good motel for the price. Friendly staff. Every thing you need for a night or two.

The bathroom looked like it hadn’t been cleaned. There was hair and gravel on the floor and the toilet had marks of unclean.

Not a great area. Hobo sleeping on outside stairwell. Also the tv had no channels and needed to be programmed each time it was used. Also the heater did not work. Staff brought up a portable one but still had one cold night before i realized this and one night without tv. Should get a partial refund due to these two issues.

I appreciated the staff for being so accommodating, after I arrived just before midnight at the end of a long day of driving. The room was also very comfy for such an affordable price.

Didn't like the floors weren't vacuumed. There was a sock from someone before under first bed which had a round stain on comforter which looked to be blood. Room was very dated. Walls were a bit dirty with marks which looked to be blood.

I I didn’t like tilt lid wouldn’t stay on at times and no shampoo little things like that also when I went to pay their machine wouldn’t let me pay my bill with a debit card only with my master card or visa which I didn’t want to do but had no choice plus I am 80 years old and have trouble with stairs and I had a hard time getting up the 2 or 3 cement stairs to the office as no railing to help the lay out is not all that great

Excellent value for the money. Super friendly and accommodating staff.

Excellent and accomodating staff, very professional and friendly. Rooms were clean and comfortable. Really enjoyed our stay.

The place was pretty decent nice clean bed some of the doors were a little dirty but not too bad. Its also a 21 dollar per pet fee that is not listed on the website. Also it had a balcony but it was inaccessible?? The restaurant there had amazing breakfast though.

Room was clean but in poor repair. Holes in the wall. In poor enough condition I didn't really feel safe. I won't be staying there again.

Our room was located right by the highway so it was noisy all night, otherwise everything was very good.

The location is great and the room was older but the updated renovations made the room nice. Also the bathroom was basically new. I would definitely stay at this hotel when we are Kamloops again.

All good

The room was dark, even though the curtains installed didn't quite cover the window...a problem on the ground floor...there were no bedside tables...the only furniture in the room besides the bed was a large desk like contraption with missing drawers and a large cut out at one end. There were cobwebs all over the room.