Room was comfortable. Staff was friendly

First room we were put into was extremely moldy. We asked to be moved to a new room. Staff was friendly but hotel is definitely 1 star and we would not stay again

Staff were friendly and efficient. Room was clean.

Friendly staff, spacious rooms.

Th waterslide is awesome

good

Great, clean stay with every amenity you’d need. Staff were very helpful and kind.

Good hotel, kids liked the pool, adults enjoyed the hot tub. The restaurant has some of the best food in Fernie. We had a great time!

It was good older resprt

Hotel is a bit tired and dated. Room was clean and serviceable but needing an update. Breakfast was shocking. Cereal with cardboard bowls and plastic cutlery. Milk from individual portions designed for coffee. A waffle maker that you had to make yourself, the automatic one was broken. Gluten free bread but no designated toaster so cross contamination is certain. Tables either rocking or with big wads of cardboard attempting to level them. Also a school trip using the hotel meant kids running up and down the corridors, shouting and banging on doors. Crucial question would I stay there again…….a resounding NO!

Pool was great

Great place to stay typically. Appreciate the location, cleanliness, and breakfast. Staying on bottom floor and it was very loud. Sounded like people running though the halls

Staff was wonderful, rooms great! Pool and hot tub were great! Kids loved the games room. Only negative is no lounging area for parents/families to just and visit.

Rooms were clean. The staff was great. The pool was great for the kids. And enjoyed the outside hot tub.

Clean

Our room was clean, the bed was comfy, the staff were friendly and overall we enjoyed our stay.

We use this hotel often it’s always a good stay condos are spacious clean the only issue is that parking in the area with trailers is not ideal but love the location and hotel

Rooms need to be renoed. Room was not cleaned properly. Old towel on top of ahower curtain upon check in. Pool design / towel placment is not helpful for families. Breakfast was lacking immensly.

Rooms were clean. Staff was very helpful and accommodating.

Not a lot of options for breakfast, had very few choices for warm breakfast, (oatmeal, waffles, toast, and pancakes but the machine was broken) if you’re coming here for the free breakfast, I’d go somewhere else, no bacon, sausage, scrambled eggs, etc. the room itself was clean but when we looked around the heating filters were covered in dust, the jacuzzi tub had dirt/ mold coming out of the jets, and stains on the curtains. The loft bed was nice and clean, well made. The hair dryer did not work. The pillows were hard as rock.