8.8
Very Good
From 208 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.4

Location

9.0

Service and Facilites

9.0

People often mention about Imperial Hotel & Spa
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Distance to City Center (2)
Staff Friendliness (2)
Check-in/out Time (2)
Room Space (2)
Bedroom (2)
Surroundings (1)
Accessibility (1)
Wifi (1)
Activity Option (1)
Ambiance (1)
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Traveler Reviews Imperial Hotel & Spa

Number of reviews per page
20
40
Customer reviews
Hang P.
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10.0
/10
Reviewed 55 week(s) ago
If I have a chance to go to Hanoi again, I will choose here! Friendly staff, clean rooms, convenient location, airport shuttle service with a cute driver.
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P***m
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Staycation
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9.4
/10
Reviewed 58 week(s) ago
I booked a room on behalf of my younger brother from Saigon. She had a short vacation of 2 nights and 1 day here. Friendly staff is probably the biggest plus point at Imperial. I was extremely impressed with their enthusiasm when welcoming me CI at midnight and when the CO helped me move all my luggage onto the car and waved goodbye. If I have the opportunity to come to Hanoi, I still think I will choose to stay at Imperial.
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1 people find it helpful
N***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 60 week(s) ago
The Room is quite OK and spacious. Nice and friendly staff.
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Bui M. T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 143 week(s) ago
Mọi thứ trên cả tuyệt vời, các bạn lễ tân nhiệt tình thân thiên
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NGUYEN
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8.5
/10
Reviewed 162 week(s) ago
Hotel in the center of the old town, comfortable, clean
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Ngo T. T. V.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 163 week(s) ago
Nhân viên rất thân thiện và chu đáo. Khách sạn gần khu phố cổ nên có nhiều tiện ích như hàng ăn, mua sắm, gần Hồ Gươm, khu trung tâm để đi dạo. Tuy nhiên không biết có phải booking lúc sales hay không mà 1 trong 2 phòng booking không được đúng chuẩn Deluxce.
3 people find it helpful
Dinh Ngoc Minh
icon-origin-TRAVELOKA
10.0
/10
Reviewed 167 week(s) ago
The room is like the picture, the staff is friendly and enthusiastic, but the soundproofing is poor. The location is right in the old town at the end of the walking city, so I can't get in by grabbing a car, so I have to walk and drag my suitcase out
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2 people find it helpful
Ngoc M. D.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 168 week(s) ago
The staff is friendly and enthusiastic, the room is as beautiful as the picture, but the soundproofing is bad, the next room opens the door or hears it all. Located right in the old town, but unfortunately on weekends (Tuesday => cn) the city can't walk by car, so when I came here, when I came back, my suitcase saw her going out to book a car.
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1 people find it helpful
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TRAN T. C. V.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 169 week(s) ago
The reception is very cute, the hotel is a bit old, but the toilet in my room was not cleaned when I entered. I informed the front desk, they gave it to someone to clean it
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Tran T. T. V.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 172 week(s) ago
khách sạn sạch đẹp, mình đặt 2 phòng trên 2 app khác nhau, còn nâng hạng phòng cho mình free nữa, nhân viên thân thiện, dễ thương
3 people find it helpful
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Doan V.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 174 week(s) ago
bell and hotel reception staff are enthusiastic, happy, clean, ok rooms. But the thing is, I pressed DnD, but in the morning there was still HK knocking on my room to ask if the room was cleaned, the first day I thought it was because she didn't notice. But on the second day, I pressed DND again, but Miss HK knocked on my door again. Only this makes me a little uncomfortable, the rest of the hotel's services are ok. Maybe it's due to the period of few customers or something, but when I ordered the food, it was a plate of ks' fried noodles, it was a bit dry and bland, there was no seasoning or anything. beef is dry.
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Ly Huy H.
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8.8
/10
Reviewed 174 week(s) ago
Beautiful clean. Serving 10/10, very cute and friendly staff.
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1 people find it helpful
Luong H. T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 179 week(s) ago
Beautiful hotel, beautiful design, close to the center, very wonderful
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4 people find it helpful
Ly Huy H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 179 week(s) ago
Sang sạch, vị trí đẹp. Đặc biệt nhân viên rất chu đáo với thân thiện.
1 people find it helpful
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Vo Thanh D.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 180 week(s) ago
Everything was absolutely amazing, will come back next time.
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1 people find it helpful
K HNG
icon-origin-TRAVELOKA
8.5
/10
Reviewed 180 week(s) ago
Khách rất thân thiện, nhân viên nhiệt tình, sạch sẽ đẹp đẽ không có chê một chút nào, tuy nhiên phần cách âm chưa được tốt thôi, ngoài ra mọi thứ rất ok.
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Võ Vy
icon-origin-TRAVELOKA
9.7
/10
Reviewed 181 week(s) ago
Very good, Sach will welcome you to the reception wholeheartedly and thoughtfully
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2 people find it helpful
nguyen
icon-origin-TRAVELOKA
9.7
/10
Reviewed 186 week(s) ago
The hotel is in a central location, near Hoan Kiem Lake. The staff is very friendly and attentive.
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3 people find it helpful
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Ngan J.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 189 week(s) ago
Nhânviên sales đã hủy nhầm booking, dẫn đến việc phải đổi phòng khách sạn vào phút chót.
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ngon l.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 190 week(s) ago
Clean hotel, polite and courteous staff. The hotel's address is very close to Sword Lake and the old town, suitable for those who travel. But the only thing I don't like is that the room is not soundproof, the next room is talking about everything here, it's uncomfortable.
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1 people find it helpful
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