Overall Ratings & Reviews Somerset Grand Hanoi

Everything is good! Service, rooms, etc.

Good location, good hygiene, the room is more comfortable than the old one, no bottled water. No breakfast, payment at the counter is more than 200k/person/day. The food is boring, the plates are not clean, the bottom is slimy when held.

Delicious, very friendly waiter, clean unit.

It 's a decent hotel. They have almost all of the essentials in the hotel for you to use. Overall, I would rate this as a 3.5 stars. The room was kept clean.

Nice location and friendly staff and clean room.

Nice room and location and clean environment.

Nice location, clean room and friendly staff.

Great stay. 3 bedroom apartment was spacious enough for our extended family to stay together. Great location and within walking distance to main area. Not a high end luxurious hotel but worth the money for a 4-star hotel.

Rooms are spacious, clean, good value for money.

The hotel is good for family. The staff was very courteous and helpful. Hotel is near to lake. Loads of eating places near by. Shopping markets also in near vicinity.

Overall actually my rating is quite good for Somerset Grand Hanoi. The building is a bit old, but the condition in the room is quite well maintained and all equipment works well. Hotel staff are friendly too. But I was disappointed when I asked for info about the location of the nearest money changer, and the receptionist did not provide info, but offered me to exchange at their place. Initially I agreed with the offer, but eventually I was disappointed because they forced me to exchange US dollars for VND. While I only have rupiah. When I asked the nearest money changer that could receive rupiah, they seemed reluctant to provide information and only answered that in Vietnam all money changers could not accept rupiah. That info makes no sense. How can money changers in Vietnam not accept rupiah, while street vendors there want to be paid in rupiah? Then where do the traders exchange rupiah if the money changer in Vietnam doesn't want to receive rupiah like the info from the hotel staff? At that time there were 2 reception staff and 1 person seemed to be their supervisor or manager.

Wonderful spacious rooms. Comfy beds. Some of the devices are quite outdated, but still work.

It's not really 5* apartment service. It's not modern apt with old technology.