Shangri-La Toronto

Explore Shangri-La Toronto
9.6
Exceptional
From 1,304 reviews
Cleanliness

9.8

Room Comfort

9.8

Service and Facilites

9.8

Traveler Reviews Shangri-La Toronto

Number of reviews per page
20
40
Top reviews
Erik
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice hotel
Beth
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Exceptional
Brandie
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Rooms almost double the size of most hotel rooms. Beds, comfortable, vibrant dining areas. Very nice Coffee bar in lobby. My only suggestion would be a couple of couches or chairs in the entrance way. Nice to enjoy when you are waiting.
Randolph
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent property and staff! I look forward to my next stay.
Maurice
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff are amazing here …they know what premium hospitality should be. 👌
Lam
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Awesome place
Christie
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Top notch guest relations, cleanliness, and amenities. Fitness center, pool, and spa area make this property truly unique.
Stephen
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent place and great staff.
Tatiana
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff was very friendly and helpful
Sonia
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Easy and pleasant check in as usual! The rooms are great and they treat my dog very well. Always high quality service.
junior
icon-Family
Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

upon our arrival we found the entrance to the property very crowded and a bit confusing(we drove) we waited in the q until we were able to drive up to the front entrance at which point we had to hand over the car keys to the hotel employee who parked our car underground.The staffs at the front desk checked us in and we made our way to our room. the room was comfortable however the bathroom could have being cleaner(the floor hand some stain on it) overall we had a good night's sleep.
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Monica
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Everything about our stay was top notch. Location was excellent, staff and amenities were wonderful. Food was delicious. Can’t wait until our next stay.
Gabriela
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The stay was exceptional and exactly what two tired parents needed to rejuvenate. The staff are so lovely and kind. Live music is a vibe.
Stephen
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

No longer a five star. Staff are poorly trained. Particularly in the restaurant.
Tina
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We had a great time at the hotel using all the facilities.
Patrice
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff was very attentive, friendly, and helpful!
Cooper
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Best hotel ever!
Ian
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Exceptional property! Staff were friendly, helpful and professional. The room and the amenities were all 5 star. Excellent all around...and the singer in the lounge was absolutely on point!
Jiaxing
icon-with Children
with Children
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Overall great experience
philip
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Great overall experience. We had a minor issue with construction noise during one day, but the hotel came up with a good solution for our son’s nap time and with adequate compensation for the inconvenience. Pool was clean and very enjoyable as well.
Number of reviews per page
20
40