Dear Mr./Ms. E*A, Sincerely, from Brits Puri Indah Jakarta. Thank you for taking the time to share your experience with us and for your continued trust in our hotel, even before it became part of the Brits chain. We apologize if the questions our staff asked during check-in caused any inconvenience. We would like to clarify that those questions were intended to ensure your needs and comfort throughout your stay, so that we can provide even better and more appropriate service. However, we understand that those questions may have caused some negative feelings. We will take your feedback seriously through management and inform the entire front desk team to be more thoughtful and professional in communicating with guests. Thank you again for your interest and suggestion. We look forward to welcoming you back again and providing you with an even more comfortable stay on your next visit. Sincerely, The Management Team, Brits Puri Indah Jakarta