8.5
Very Good
From 4,857 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.3

Location

8.5

Service and Facilites

8.6

People often mention about Brits Hotel Puri Indah
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Bedroom (46)
Staff Friendliness (41)
Ambiance (41)
Bathroom (36)
Accessibility (33)
Wifi (33)
Room Space (33)
Surroundings (32)
Check-in/out Time (32)
Hotel Area (32)
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Traveler Reviews Brits Hotel Puri Indah

Number of reviews per page
20
40
Customer reviews
E***o
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10.0
/10
Reviewed 2 week(s) ago
Very good and very enjoy stay at there.
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Y***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
the staff is very friendly and helpful
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1 people find it helpful
H***r
icon-Business
Business
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10.0
/10
Reviewed 4 week(s) ago
Perfect to stay especially for business traveller
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Accommodation's Reply
16 May 2025
Dear Valued Guest, Thank you for your kind review! We’re delighted to know that you found our hotel to be a perfect place to stay, especially for business travel. Providing comfort and convenience for our business guests is one of our top priorities. We look forward to welcoming you back on your next visit to Jakarta Barat. Warm regards, Alif Alvian Front Office Manager
I***I
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Second stay, no comment. Because it is the best in its class. Friendly staff, comfort, food, service. TOP🔥🔥
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Accommodation's Reply
16 May 2025
Dear Valued Guest, Thank you for staying with us again and for your wonderful review. It is our honor to be your best choice. We are very happy to hear that our staff's friendliness, comfort, food, and service have given a satisfying impression. See you on your next visit to Brits Hotel Puri Indah! Warm regards, Alif Alvian. Front Office Manager
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Inten K.
icon-Staycation
Staycation
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9.7
/10
Reviewed 5 week(s) ago
the sheets are not clean the restaurant is nice the security is friendly and responsive the staff are friendly
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2 people find it helpful
Accommodation's Reply
16 May 2025
Dear Mrs. Inten, Thank you for taking the time to share your review. We are glad to know that you enjoyed your meal at our restaurant and felt the friendliness and quick response from our security team and staff. We also apologize for the inconvenience related to the cleanliness of the sheets. Your feedback is very valuable and has been forwarded to the housekeeping team for immediate follow-up to improve the quality of our services. We hope to welcome you back with a more perfect experience on your next visit. Warm regards, Alif Alvian. Front Office Manager
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I***I
icon-origin-TRAVELOKA
9.3
/10
Reviewed 6 week(s) ago
The staff are very friendly and provide excellent service. Comfortable and quiet place
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Accommodation's Reply
09 May 2025
Dear I*I, Thank you very much for your positive review. We are very pleased to know that you felt comfortable during your stay and received friendly service from all of our staff. The comfort and peace of mind of our guests is our top priority, and your comments are a great motivation for our team to continue providing the best service. We look forward to welcoming you back to Brits Hotel Puri Indah in the near future. Best regards, Alif Alvian. Front Office Manager
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M***d
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10.0
/10
Reviewed 6 week(s) ago
Comfortable and not noisy with vehicles.
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Accommodation's Reply
09 May 2025
Dear M*d, Thank you for your positive review. We are glad to know that you felt comfortable and enjoyed the peaceful atmosphere during your stay with us. Comments like this mean a lot to us and the entire team. We look forward to welcoming you back to Brits Hotel Puri Indah. Best regards, Alif Alvian. Front Office Manager
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S***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
always glad to be back,the location was good and the hotel neighborhood feels homey
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Accommodation's Reply
09 May 2025
Dear Valued Guest, Thank you for your kind words and for always choosing to return to Brits Hotel Puri Indah. We’re truly pleased to hear that you enjoyed our location and that the surrounding neighborhood gives you a homey feeling. Creating a warm and welcoming atmosphere is what we always strive for, and it’s wonderful to know it resonates with you. We look forward to welcoming you back again soon! Warm regards, Alif Alvian Front Office Manager
Sutria D.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Always comfort and good experience.
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Accommodation's Reply
09 May 2025
Dear Mr Sutria D, Thank you for your continued trust and kind feedback. We're delighted to know that each of your stays with us has been comfortable and enjoyable. Your satisfaction is our priority, and we truly appreciate your support. Looking forward to welcoming you back again soon! Warm regards, Alif Alvian Front Office Manager
N***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Clean room, fast service. Close to the mall, keep up the good work.
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Accommodation's Reply
29 Apr 2025
Dear N*a, Thank you for your positive review and support. We are glad to hear that you are satisfied with the cleanliness of the room, the speed of service, and the strategic location of our hotel. Comments like this mean a lot to us and are a motivation to continue improving the quality of our services. We look forward to welcoming you back to Brits Hotel Puri Indah. Warm Regards, Alif Alvian. Front Office Manager
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I***a
icon-origin-TRAVELOKA
7.9
/10
Reviewed 7 week(s) ago
I've stayed here several times and this time I was disappointed. Got a room with hot AC. I contacted the receptionist, it was immediately repaired, but it leaked. The AC repairman also finished smoking, so my room smelled of cigarettes. Finally we moved rooms. And got a small comb as a compliment.
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Accommodation's Reply
29 Apr 2025
Dear Ms. I*a, Thank you for choosing Brits Hotel Puri Indah as your accommodation again and for taking the time to provide a review. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the condition of the air conditioning in the room, as well as the cigarette odor left by our technician. This clearly does not reflect our service standards. We have followed up on this incident with the relevant team so that similar things do not happen again in the future. Providing a replacement room and the compliment that we gave is a form of our responsibility for the unpleasant experience, and we greatly appreciate your understanding. We hope that you are willing to give us the opportunity to provide a better stay experience on your next visit. Warm Regards, Alif Alvian. Front Office Manager
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Sutria D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Always amazing. Especially the early check in, because I needed a quick break. Thanks yoo
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Accommodation's Reply
25 Apr 2025
Dear Mr. Sutria D, Thank you very much for your positive review. We are very happy to know that you are satisfied with our services, especially the early check-in facility that we provide. Guest comfort and needs are our top priority, and we are happy to help you rest early. We look forward to welcoming you back to Brits Hotel Puri Indah. Do not hesitate to contact us if you have any special needs on your next visit. Warm Regards, Alif Alvian. Front Office Manager
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G***h
icon-Business
Business
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9.4
/10
Reviewed 8 week(s) ago
Nice & comfortable hotel. Rooms are a bit small but quite comfortable and clean. Breakfast food is varied & delicious
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Accommodation's Reply
25 Apr 2025
Dear G*h, Thank you for your trust in staying at Brits Hotel Puri Indah. We greatly appreciate your review. We are glad that you enjoyed the cleanliness and comfort of the room and the variety of breakfast menus that we provide. Of course, your input regarding the size of the room is our concern for improving our services in the future. We look forward to your next visit with even better service. Warm Regards, Alif Alvian. Front Office Manager
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A***u
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
the room is very comfortable, the place is clean, strategic
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1 people find it helpful
Accommodation's Reply
25 Apr 2025
Dear A*u, Thank you very much for your positive review! We are very happy to know that you felt comfortable with our room, and satisfied with the cleanliness and strategic location of the hotel. Guest comfort is our top priority, and reviews like this really motivate our team to continue providing the best service. See you again on your next visit to Brits Hotel Puri Indah! Warm Regards, Alif Alvian. Front Office Manager
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Nanang A.
icon-Leisure
Leisure
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10.0
/10
Reviewed 8 week(s) ago
Nice and comfortable atmosphere for family vacation.
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1 people find it helpful
Accommodation's Reply
25 Apr 2025
Dear Mr. Nanang A, Thank you for your review. We are glad that you and your family enjoyed the comfortable atmosphere at our hotel. We hope that your stay will be a pleasant holiday memory. See you again at Brits Hotel Puri Indah! Warm Regards, Alif Alvian. Front Office Manager
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N***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The hotel staff is friendly, the room is clean and comfortable. The restaurant is on the rooftop, nice for a late night coffee. The Spanish coffee is also good.
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Accommodation's Reply
15 Apr 2025
Dear N*h, Thank you for your positive review. We are glad to hear that you felt comfortable with the cleanliness of the room and the friendliness of our staff. We are also very happy that you enjoyed our rooftop atmosphere. Hopefully, those moments will be pleasant memories during your stay at Brits Hotel Puri Indah. We look forward to welcoming you back. Warm Regards, Alif Alvian. Front Office Manager
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Angelia J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
comfortable and familiar hotel. I have been back to this hotel many times. The staff is very good and friendly. The environment is also clean. The location is close to the food center.
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Accommodation's Reply
15 Apr 2025
Dear Mrs. Angelia J, Thank you very much for trusting Brits Hotel Puri Indah as your choice every time you visit. We are very happy and grateful to be a comfortable and familiar "second home" for you. We also greatly appreciate your appreciation for our friendly service, clean environment, and our strategic location near the culinary center. We look forward to your next visit with the best service from us. Warm Regards, Alif Alvian. Front Office Manager
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V***n
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
The room is clean and the bed is big enough, the hotel staff is friendly and helpful during the check-in and check-out process. Thank you.
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Accommodation's Reply
15 Apr 2025
Dear V*n, Thank you for your positive review. We are very pleased to know that you felt comfortable with the cleanliness of the room, the adequate size of the bed, and the service of our staff during the check-in and check-out process. Your feedback means a lot to us and is a motivation to continue providing the best service. See you again at Brits Hotel Puri Indah! Warm Regards, Alif Alvian. Front Office Manager
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
It's fine, but yesterday it took a while to refill at breakfast.
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear D*i, Thank you for staying at Brits Hotel Puri Indah and taking the time to leave a review. We are glad to know that you were satisfied with your overall stay experience. We also apologize for the late refill during breakfast. We will immediately coordinate this with the relevant team so that the service at our restaurant can be more responsive and satisfying. We look forward to welcoming you back with even better service. Warm Regards, Alif Alvian. Front Office Manager
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C***i
icon-Leisure
Leisure
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8.4
/10
Reviewed 10 week(s) ago
The hotel staff are very nice and friendly.
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear C*i, Thank you for your positive review. We are very pleased to know that the friendliness of our staff left a good impression on you. We will continue to maintain the quality of service so that every guest feels comfortable and appreciated. See you again on your next visit to Brits Hotel Puri Indah! Warm Regards, Alif Alvian. Front Office Manager
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Number of reviews per page
20
40