Overall Ratings & Reviews Sanouva Danang Hotel

From the moment we stepped into the foyer of Sanouva Danang Hotel everything was "wow". The reception staff were the friendliness people we had encountered on our whole trip throughout Vietnam. This was the way with all the reception staff during our stay. The decoration was beautifully done, and the theme continued into the well-presented bedroom which was comfortable and was well maintained by housekeeping. It was a joy to cool down and refresh in swimming pool that had fantastic views looking over Danang. The decoration theme was tastefully presented into the dining room. The breakfast buffet was well presented with a varied choice of dishes (being an Australian, breakfast cereals would have been a nice offer). Upon entering the dining room (on all mornings) there was no one to greet or farewell us upon arrival and departure of the restaurant. When wanting to order scrambled eggs the cook was nowhere to be seen and when spotted he was more interested in playing on his phone, even whilst cooking the eggs (this happened every morning). With approximately 6 staff in attendance not one of them provided any form of satisfactory service. Not only our table but all tables were never cleared until the customers got up and had finished and left. Our table was never cleared during our sitting, creating a buildup of dirty dishes piling up on the table. Breakfast staff consistently stood behind the bar offering no service whatsoever. Tables were cleared by the staff pushing around an old dirty trolley and loading the dirty dishes on to it and scrapping the food waste into an old dirty plastic food container. I really wish I could have rated Sanouva Danang Hotel an excellent or 5 Stars as the reception and concierge staff were absolutely excellent, facilities fantastic and the location is perfect, but due to the very poor service at breakfast every morning I can only rate the "whole experience as bad. Sometimes it is the 10%ers that can completely destroy the "WOW" factor of an establishment.

Nice hotel, clean, enthusiastic staff, have the opportunity to come back to Da Nang will come back.

It's also fun, the hotel is a bit small, but the room is nice, the pool is a bit small and old, the staff is friendly and enthusiastic

The interior and exterior of the hotel are beautiful. Enthusiastic, cheerful and friendly staff.

The hotel is in the central area, so it's close to everywhere, the rooms are beautiful. The staff is friendly and pleasant, the breakfast is a bit small but delicious. In general everything is good.

The hotel is clean, the service is quite satisfied. Fully equipped room, enthusiastic staff.

All tastes are good. But the guard does not seem enthusiastic. Probably because we rent free bikes

Enthusiastic and professional staff. New, clean, beautiful room. Delicious breakfast, many dishes. If there is a swimming pool, it will reach 4 stars. Correct international 3.5 star standard.

Unprofessional service from front office team yet the spa and restaurant staff went extra miles to compensate for that, as well as made the stay more comfortable. Attention needed on cleaning routine and bath towels.

Excellent interiors and facilities. Breakfast was delicious. Especially enjoy the spa service here. I will come back if I have a chance.

Very impressed with the staff. Help everything

Very pleased about the service of the hotel staff

Is ok for short stay just bit far if walk to the dragon bridge

Is ok for short stay and need to walk far to dragon bridge

An excellent hotel for pleasure.

Everything here is wonderful. from clean rooms, delicious food beautiful (as well as the buffet restaurant) and many dishes change daily non-identical one dish to drink and not always coincide (her 3 nights). if ks more wonderful pool.

In all his 3 hotels holiday bookings this time belle maison hadana Security Association, Sanouva, Fusion suite, I like most is Sanouva. Everything from the room were fantastic Sanouva to food and especially its people. Sanouva deluxe room as her, nice rooms, large, bathroom very rational layout. The food is nothing to complain at all. the price of food at the restaurant was ok, cooked food was delicious. It is about the breakfast, I really shocked, many dishes and food which is also delicious dishes, had her 3 nights so it every day different breakfast (another all food items including water always offline, this I have not found anywhere to do this because in order to prepare many dishes for breakfast so it costs a lot of time, usually the resort ks or just change a few dishes or stir-fry cooking liquid, the remaining holding Natural, but here are surprised every day every dish not repeat 1 time (for 3 different days). the staff are always extremely cute. always ask to talk with her, ask yourself ng want to go out anywhere to guide us. be free spa is one advantage here. though I do not feel full 30 'and such things are bound not used grafting spa voucher, not be accumulated time .... but generally still ok. I really very very very like here. definitely will come back and stay for several days more.

Enthusiastic, friendly, the hotel is located in downtown area

Good service to portions of vegetarian Young

Nice rooms, friendly staff enthusiasm.