ibis Gading Serpong
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Overall Ratings & Reviews ibis Gading Serpong
Traveloka (4,208)
Other sources (89)
8.5
Very Good
From 4,208 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.5
Meal
8.2
Location
8.6
Service and Facilites
8.5
People often mention about ibis Gading Serpong
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Staff Friendliness (41)
Bedroom (38)
Bathroom (34)
Ambiance (32)
Accessibility (30)
Room Space (30)
Hotel Area (30)
Surroundings (24)
Distance to City Center (23)
Wifi (21)
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Traveler Reviews ibis Gading Serpong
Number of reviews per page
20
40
Customer reviews
GS
Galih S.
10.0
/10
Reviewed 3 day(s) ago
The service was excellent. The rooms were cleaned and tidied daily without being asked. All the staff and housekeeping were friendly and professional. The restaurant was clean and well-maintained. I found breakfast to be different every day.
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Accommodation's Reply
18 Nov 2025
Dear Ms. Galih S., Thank you for your positive review. We are very glad that you were satisfied with our service, the cleanliness of our room and the variety of breakfast. Your feedback means a lot to us and will inspire our team to continue to provide the best service. Best regards, Albert Bennanda Widjaya - General Manager
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Eva A.
Staycation
8.5
/10
Reviewed 3 day(s) ago
It was really comfortable to stay in this hotel.
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Accommodation's Reply
18 Nov 2025
Dear Eva A,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Albert Bennanda Widjaya - General Manager
I***a
10.0
/10
Reviewed 5 day(s) ago
I was very satisfied staying at this hotel! The service was friendly, the room was clean and comfortable, the amenities were complete, and the atmosphere was very peaceful. The breakfast was delicious and varied. The location is also strategic, close to everything. Overall, it was a pleasant stay and I will definitely come back again if I am in this city! 🌟 Plus, the massage was really good.
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Accommodation's Reply
18 Nov 2025
Dear Ladies/Gentlemen, Thank you for your positive review. We are delighted that you were satisfied with our service, cleanliness and facilities. We look forward to welcoming you back to ibis Gading Serpong soon. Best regards, Albert Benanda Widjaya - General Manager
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L***o
Business
8.1
/10
Reviewed 1 week(s) ago
Parking is not spacious enough for that number of rooms.
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Accommodation's Reply
15 Nov 2025
Dear Mr. L*o, Thank you for your feedback on our parking space. We appreciate your feedback and will take it into consideration for future improvements. Best regards, Albert Benanda Widjaya - General Manager
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AI
Ameilia I.
Business
9.4
/10
Reviewed 2 week(s) ago
The room is clean, comfortable, the service is also good
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Accommodation's Reply
15 Nov 2025
Dear Our Valued Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Albert Bennanda Widjaya - General Manager
Verified Traveler
Business
8.7
/10
Reviewed 2 week(s) ago
the staffs were very polite and helpfull. i have stayed in this ibis a few times, with different problems each room has. water leak, broken shower, sometimes the hot water doesnt run, the aircon is not as cold as i expect but its ok
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Accommodation's Reply
05 Nov 2025
Dear Verified Traveler,
Thank you for your feedback regarding your recent stays. We are pleased to hear that our staff provided you with polite and helpful service. We appreciate your comments about the room issues, and we will take your insights into consideration as we continually strive to enhance our facilities.
Sincerely
Albert Bennanda Widjaya - General Manager
BK
Bong K.
8.5
/10
Reviewed 3 week(s) ago
The staff is friendly and efficient, the rooms are comfortable (including the mattress, cleanliness, and space), the facilities are good (such as a delicious breakfast), and the location is strategic.
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1 people find it helpful
Accommodation's Reply
05 Nov 2025
Dear Valued Guest, Thank you for your wonderful review of our hotel. We are delighted that you enjoyed your stay and we hope to welcome you back again soon. Best regards, Albert Benanda Widjaya - General Manager
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R
Rizkoni
10.0
/10
Reviewed 4 week(s) ago
The food is delicious and very strategic
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1 people find it helpful
Accommodation's Reply
27 Oct 2025
Dear Mr. Rizconi, Thank you for your wonderful review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Albert Benanda Widjaya - General Manager
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R
Rizkoni
10.0
/10
Reviewed 4 week(s) ago
Perfect, very nice hotel and comfortable
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Accommodation's Reply
27 Oct 2025
Dear Mr. Rizconi, Thank you for your wonderful review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Albert Benanda Widjaya - General Manager
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R
Rizkoni
10.0
/10
Reviewed 4 week(s) ago
A fairly clean and strategic hotel
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Accommodation's Reply
27 Oct 2025
Dear Mr. Rizconi, Thank you for your wonderful review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Albert Benanda Widjaya - General Manager
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R
Rizkoni
9.7
/10
Reviewed 4 week(s) ago
The place is clean and comfortable, strategically located near the mall
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Accommodation's Reply
21 Oct 2025
Dear Mr. Rizconi, Thank you for taking the time to write a review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Albert Benanda Widjaya - General Manager
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FW
Ferdi W.
Leisure
9.4
/10
Reviewed 4 week(s) ago
Overall it was good. It's just that the key to the room I was staying in needed to be repaired. When I arrived in front of the room, the door couldn't be opened using the key given by the receptionist. I automatically had to go back down to the 1st floor to ask for the key. After checking, they said the key could be used. However, I asked for an officer to come up to open the door. And it turned out the result was the same, it couldn't be opened by the officer. The door could only be opened after using the master key.
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Accommodation's Reply
21 Oct 2025
Dear Mr. Ferdie W., Thank you for taking the time to tell us about your experience at ibis Gading Serpong. We are sorry that your experience did not meet your expectations. We sincerely apologize for this. At ibis, we are committed to delivering the best service to all our guests and your feedback is extremely important to us. We would like to confirm that we have taken steps to address this issue and prevent any future issues. We appreciate you sharing your concerns with us and hope that we will give us the opportunity to serve you even better in the near future. Sincerely, Albert Benanda Widjaya - General Manager
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i***a
6.5
/10
Reviewed 5 week(s) ago
The sink is broken. The water takes a long time to heat up.
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Accommodation's Reply
21 Oct 2025
Dear Guest, Thank you for taking the time to tell us about your experience at ibis Gading Serpong. We are very sorry that your experience did not meet your expectations and we sincerely apologize for this. At ibis, we are committed to delivering the best service to all of our customers and your feedback is very important to us. We would like to confirm that we have taken corrective action to prevent any potential issues from occurring in the future. We appreciate your sharing your concern with us and we hope that you will give us the opportunity to serve you even better in the near future. Best regards, Albert Benanda Widjaya - General Manager
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Z***a
8.5
/10
Reviewed 7 week(s) ago
If you stay here, don't forget to ask for a toothbrush and drinking water upon check-in. Yesterday, my room card also had to be replaced because the battery died. At breakfast, I waited for the food (meatballs) to be served, but it took too long, so I ended up just taking what was available.
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1 people find it helpful
Accommodation's Reply
05 Oct 2025
Dear Guest, Thank you for taking the time to tell us about your experience at ibis Gading Serpong. We regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. At ibis, we strive to provide excellent service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your concerns with us and hope that you will give us the opportunity to serve you better in the near future. Sincerely, Albert Benannda Widjaya - General Manager
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FU
Fario U.
10.0
/10
Reviewed 7 week(s) ago
Good, all good area and the room
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Accommodation's Reply
05 Oct 2025
Mr. Fario U,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Albert Bennanda Widjaya - General Manager
R***i
10.0
/10
Reviewed 7 week(s) ago
The place is clean and very comfortable, close to malls and entertainment centers in Gading Serpong.
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Accommodation's Reply
05 Oct 2025
Dear Guest, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Albert Bennanda Widjaya - General Manager
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J***s
9.4
/10
Reviewed 8 week(s) ago
Good place to stay, smart TV available. Worth the price. Definitely will come again.
1 people find it helpful
Accommodation's Reply
27 Sep 2025
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Albert Bennanda Widjaya - General Manager
M***d
8.8
/10
Reviewed 9 week(s) ago
Quite affordable and close to other locations
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Accommodation's Reply
27 Sep 2025
Dear Guest, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Albert Bennanda Widjaya - General Manager
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Verified Traveler
Business
10.0
/10
Reviewed 9 week(s) ago
Glad I don't use plastic for drinking anymore
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Accommodation's Reply
27 Sep 2025
Dear Guest, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Albert Bennanda Widjaya - General Manager
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M***a
Staycation
9.1
/10
Reviewed 9 week(s) ago
Thank you for your hospitality and also for the fast check-in.
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Accommodation's Reply
17 Sep 2025
Dear Guest, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Albert Bennanda Widjaya - General Manager
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Number of reviews per page
20
40
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