Overall Ratings & Reviews Excelaris Grand Resort Conventions & Spa

An excellent location

staff was excellent -

Very friendly staff and very clean aérea

Service on restaurant average. Reception information on surrounding area poor.

Very clean and organized great customer service .

Very Nice, Hotel probably Nicest Hotel I. The area unfortunately staff does not Give You Good Feel when it Comes Customer Service, we are getting married in this area and we’re interested in looking at the hotels for a future date for our guest and the girl working at the front desk not the one with the glasses the other one had such a horrible attitude I do not understand how a hotel like this higher somebody like that with that type of personality to be at the front desk to receive guest. Hotel is nice compared to others in the area, but the staff a lot of work. Every time I ask for something You feel like you were Doing them a favor.

El hotel esta bien para pasar 1 o 2 nochea...basico, limpio, ciartos auper amplios...las inatala ionea de la alberca se ven lindas aunq no las utilize Los colchones de la cama (hab 210) uno en particular muy desgastado...el baño limpio pero ya se le ven sus años...

Pésima experiencia. No nos dejaron dejar nuestro equipaje en resguardo un par de horas después de hacer check-out, aunque les explicamos que nuestro coche estaba descompuesto y que teníamos que ir por él, por lo que tuvimos que caminar un par de kms cargando el equipaje. En la habitación las camaristas, en un lapso de media hora, abrieron tres veces la puerta sin tocar.

Very nice stay & service! Special thanks to the security guard, Daniel, for looking out for us and making sure we’re safe.

The costumer service was absolutely great. Their included breakfast is also very good as well as the views from some rooms. However, the gym area needs to be renovate as well as the internet and water service. We didn’t have internet and hot water for half of our stay and they didn’t anything to compensate the issues.

Not a wheelchair-friendly hotel. Some maintenance issues. Garden is the best feature. Excellent service. I had three perception that there could be more security

El hotel está bonito y por suerte nos toco la habitación con vista al lago

We liked the spacious room and the pool with a bar. The breakfast was generous. The rooms are not that refined overall.

In a very interesting region of Mexico this is an excellent, well kept hotel. Very clean, manicured grounds, good restaurant, good security, outstanding staff and a perfect location to large Lake Tequesquitengo. Well worth a stay. Brian Clark, San Diego

This is a nice hotel. The service was great, the staff was helpful. We enjoyed the buffet fair style breakfast that was included. We attended a wedding, and the hotel was good place to get prepared for it and relax after it. It is in walk distance from restaurants with regular quality.

The hotel has nothing to do with the stars that it says that it has, We arrived late that night after a wedding and the door wasn’t opening, because it’s seams to be damaged. The bed was very uncomfortable the same as the pillows and the linens with the worst quality. And all of the bedroom too old.

Terrible experience, the staff wasn't helpful at all

Pool was dirty, room was dirty, no soap, no internet was having trouble getting wi-fi food was horrible. One of my guest got stomack sick my food was horrible. I order a sirloin but i don't know what it was taste very funny and the meat was very hard to chew. NOT GOOD

The price that you pay its overrated, because the service, the food, the room, I espected more for what I pay.

Excelente atención de todos sus empleados, instalaciones limpias, y habitación muy cómoda.