Overall Ratings & Reviews Okunoin Hotel Tokugawa

Excellent hotel, great staff, took plenty of care when we mentioned vegetarian food options. Will definitely return to stay again

Amazing rooms and delicious food. This was a great place to stay.

This is my first visit to an onsen resort. Japanese hospitality at its best. They treated me like a royalty. The kaiseki banquet dinner and a full Japanese dinner are included in the price. I had a patio onsen bath with an outdoor view as well as an access to their public bath. This is a great deal compared to an equivalent amount of money spent in a decent hotel in a major US city.

Awesome place! I would live here if I could. Amazing area to vist

A wonderful experience staying at a traditional Japanese Inn

The private hot pool was fantastic with lovely views over the surrounding garden and forest. The Japanese breakfasts & dinners served in private rooms were enjoyable and not having to sit on the floor chairs to eat it was appreciated for a couple of 'mature' guests such as ourselves ! Having opted for sleeping on mats rather than western style beds, the setting up of bed and tidying away was very efficient - we did have to supplement the bottom mattress with a spare as they were quite thin and a good nights sleep necessitated the extra thickness. Staff were very friendly and there was always someone who could speak english to assist with any questions. Although there is a complimentary shuttle bus and transfer to and from the JR station, the walk into Nikko was very pleasant and easy.

The staff were so friendly and so helpful. They went out of their way to help with any issues we had. I would absolutely return.

ataff is so professional, perfect! book the private bag for jyen2000. did was like a 5 star restaurant, private room.

Great overall experience. The dinner and breakfast was delicious.

The only complaint is the food. My wife does not like cold food. Despite informing the hotel beforehand, a dish on ice which was claimed to be a salad was served. We had 4 meals of similar cold starters which we did not enjoy. All in all, the quality of the Kaiseki meals needs to be improved.

The staff are good. The room with open air bath was excellent. The food was good. We do not have anything that is not satisfy. We will go back!

The service was attentive and friendly. The garden was beautiful. Towel service at spa area really was nice. Dinner and breakfast were both enjoyable.

Very nice hotel and we felt the staff went out of their way to make us comfortable.

We have stayed in 3 different ryokans in Japan and enjoyed each one. At Okunion, we had a room with a private onsen which was delightful with a particularly pretty view of the gardens. We ate our delicious meals in a private dining room and thoroughly enjoyed the experience. The room was quite comfortable and my only suggestion would be to offer another chair in the sitting area. Nikko is beautiful and well worth the trip.

Wonderful stay! Huge room with balcony overlooking mountains and a stream that also had two massage chairs! Meticulously clean and decorated private and public spaces; well landscaped. Staff both friendly and professional. The ryokan catered to my need for a more "Western" diet for both breakfasts and dinners. Highly recommend for any visitor to Nikko.

This hotel exceeded all of our expectations. From the second you walk in the door to checkout, staff went above and beyond to ensure that all of our needs were attended to. Guest rooms are clean, comfortable, and packed with amenities (tea, coffee, snacks, TV, massage chair). Located in a quiet area of town, but still close to the main tourist attractions of Nikko. Highlights of our stay: 1 - private outdoor bath looking out onto Japanese garden 2 - food - Kaiseki style dinner and Japanese breakfast. Unique and delicious experience! 3 - hotel amenities - public onsen (both indoor and outdoor), sauna, manga library, just to name a few. Price per night may seem higher than other hotels in the area, but a fantastic deal considering it includes two beautiful meals, spacious rooms with private outdoor bath, and spa access.

Simply amazing! We booked an Aqua Deluxe suite for our 5th wedding anniversary and could not have been more happy. The room had its own outdoor private onsen and it was so new and clean. The staff was so attentive and the service was second to none. We were surprised with a small souvenir for our anniversary, very surprised and touched by the gesture. The food was also absolutely yummy and so well prepared by the chef! They even cleaned the windows of our car! Now that is service! Highly recommended and only wished we could have stayed 2 nights. The deluxe room is almost always booked so you have to get in early. Will definitely be returning and our best hotel experience by far. Thank you to the staff at Okunoin! See you again!

Truely amazing experience and excellent service. We don't understand Japanese, and misunderstood crucial info obtained from the JR ticket counter servicemen at shinjuku ticket counter. Luckily, the hotel is very helpful. On the day we reserve the shuttle bus to JR station at the hotel reception counter, the hotel found the JR departure schedule that we provided to him had sth strange. He double checked for us and found out a problem, and then he notified us how to fix it immediately. Afterall, we were able to catch the JR train and transfer with their help. Thanks to his help, we saved a lot of time in this trip!

From pickup to drop off it was a wonderful experience exemplified by the best of Japanese hospitality. Means were worth the room price alone but there were plenty of extras. Fresh cold milk in the morning, snacks in the room, welcome drink during check-in and wondering guiding on where to best go on our only day in town.

Very sweet staff. The shuttle bus can pick up and drop off at major station and also send you to tourist attractions in Nikko city area. Onsen is awesome and the yard is gorgeous even in winter!! Very satisfying stay for weekend.