8.4
Very Good
From 10,221 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.3

Meal

7.7

Location

8.8

Service and Facilites

8.3

People often mention about POP! Hotel Kelapa Gading
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Staff Friendliness (105)
Bedroom (94)
Surroundings (93)
Ambiance (90)
Accessibility (86)
Bathroom (82)
Hotel Area (77)
Check-in/out Time (69)
Wifi (67)
Room Space (62)
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Traveler Reviews POP! Hotel Kelapa Gading

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Customer reviews
C***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 day(s) ago
The hotel is directly adjacent to Kelapa Gading Mall, so it's easy to find food and shop.
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Bayu R. P. S.
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Leisure
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9.1
/10
Reviewed 7 day(s) ago
Service is ok. Rooms are comfortable. There is direct access to the MKG food court. The downside is, finding a parking lot is half-hearted. Going around several times to get one, because it is also shared with the mall parking lot. Toiletries are arguably very minimal, no toothbrush + toothpaste. Soap, shampoo are so-so. Food (breakfast) is the biggest downside. Lack of taste, lack of variety. The fish fillet the other day was hard.
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N***a
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Staycation
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8.5
/10
Reviewed 1 week(s) ago
For a hotel with direct access to the mall, I think it's quite worth trying here. A clean room is the most important thing, for the facilities everything is okay. For drinks, there are dispensers in every corridor, although it's a bit of a PR to get out of the room again but it's not a problem.
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r***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Strategic location, easy access, clean.
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dyan w.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The check-in process took a long time, parking access error had to be paid, maybe the receptionist forgot to input the check-in time.
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R***d
icon-Leisure
Leisure
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8.4
/10
Reviewed 3 week(s) ago
There is no soap and toothpaste. This needs to be fixed.
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1 people find it helpful
Accommodation's Reply
30 May 2025
Dear Valued Guest, Thank you for staying with us and for the time you took to share your review about our hotel. Your feedback is our most precious source of information in order to try to consistently improve our services and facilities. Once again thank you very much and we look forward to welcoming you again in the near future. Warmest regards, Francisco Holmes-Brown General Manager
Y***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff are friendly, access is also good, you can go straight to the mall.
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1 people find it helpful
Accommodation's Reply
26 May 2025
Dear Valued Guest, Thank you for staying at our Hotel and to share your feedback on your recent stay. We are glad to read that you are satisfied with our service as well as that you enjoyed our location attached to Summarecon Mall Kelapa Gading. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Franciska P.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
My go to hotel for business trip. AC very cold, very clean, attached to MKG mall, very convenient if I don't bring a car. Staffs are very friendly and since I've been here several times they have my ID records already which makes check in time much more convenient.
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Accommodation's Reply
26 May 2025
Dear Valued Guest, It was a pleasure having you with us. We are glad to read that you had a good stay experience with POP! Hotel Kelapa Gading. Thank you very much and we look forward to having you again with us. Warmest regards, Francisco HOLMES-BROWN General Manager
Ardi A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
overall good having 4 times staying and good for traveling around the city and have access to big mall North Jakarta and its surroundings that we have been through together .. please help make it official ys
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1 people find it helpful
Accommodation's Reply
22 May 2025
Dear Valued Guest, Thank you for staying with us, and we are pleased to read you had a perfect stay experience with us. Thank you for the feedback and we hope we can welcome you again soon in the near future. Warmest regards, Francisco HOLMES-BROWN General Manager
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Ashari A. P.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel staff was very helpful during my stay at Pop Hotel...it was really great, bro.
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Accommodation's Reply
22 May 2025
Dear Valued Guest, Thank you for having us. We are glad that you had a nice experience with our helpful service. Please be sure that your valuable comments will always help us to consistently improve our facilities and services. Warmest regards, Francisco HOLMES-BROWN General Manager
D***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The parking lot is quite cramped for cars because it is shared with mall visitors. Access to the mall is very easy on foot. Car/motorcycle parking is covered if you stay here. For soap, they only give you a sachet and a small soap, no toothbrush. The pillows are quite soft, the towels are clean, the room is quite spacious.
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Accommodation's Reply
22 May 2025
Dear Valued Guest, Thanks so much for sharing your review on your recent stay and we are glad to know that you had an overall good stay with us. Appreciate your comments and we hope that you will return to our hotel in the near future. Warmest regards, Francisco Holmes-Brown General Manager
Y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Unfortunately there is no tea, coffee and pot in the room.
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Accommodation's Reply
15 May 2025
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
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Kinteki
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel is very strategic in the city center, close to Kelapa Gading Mall.
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Accommodation's Reply
15 May 2025
Dear Valued Guest, Thank you very much for staying with us and for taking the time to share your review. We are glad to read that you had an enjoyable stay with us and we understand that the strategic location of the Hotel next to the Kelapa Gading shopping Mall has been essential to you. Wishing you a pleasant day ahead, and we look forward to welcoming you on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
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Ashari A. P.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel staff was very friendly and helpful 0d when checking in 👍👍👍
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Accommodation's Reply
22 May 2025
Dear Valued Guest, Thank you for always staying with us and for the time you took to share your review about our hotel. We are glad to read that we were able to accommodate an excellent service for you. Please be sure that your comments have been warmly welcomed by our Champs, and that we will remain focused in order to improve our services and facilities, and committed to try to always positively surprise you. Once again thank you very much for your review and we always look forward to welcoming you in our Hotel. Warmest regards, Francisco HOLMES-BROWN General Manager
W***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Strategic location. Clean room
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Accommodation's Reply
15 May 2025
Dear Valued Guest, Thank you for staying at our Hotel and to share your feedback on your recent stay. We are glad to read that you are satisfied with our cleanliness as well as that you enjoyed our location attached to Summarecon Mall Kelapa Gading. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
R***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Hotel terkoneksi langsung dengan mall, check in dan check out experience yang baik, staff yang ramah dan responsif
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Accommodation's Reply
15 May 2025
Dear Valued Guest, Thank you for staying with us, and we are pleased to read you had an amazing stay experience with us. We are glad to know that you were impressed with our location and that our great service is beyond your expectation. Thank you for the feedback and we hope we can welcome you again soon in the near future. Warmest regards, Francisco HOLMES-BROWN General Manager
D***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.3
/10
Reviewed 5 week(s) ago
Please provide a toothbrush. Why do you have to pay for it again? Hotels everywhere always give it to guests for free, but instead they have to pay for it again.
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2 people find it helpful
Accommodation's Reply
14 May 2025
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
S***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Near Kelapa Gading Mall. It says free dinner but in fact it was replaced with 1 Wingstop meal voucher worth 50 thousand.
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1 people find it helpful
Accommodation's Reply
09 May 2025
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading. We are happy to hear that you feel comfortable with your stay and its convenient location next to Summarecon Mall Kelapa Gading. Thank you very much and we look forward to seeing you again soon. Warmest regards, Francisco Holmes-Brown General Manager
Duo D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very friendly and everything was fine and fast at check in.
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Accommodation's Reply
09 May 2025
Dear Valued Guest, Thank you for always staying with us and for the time you took to share your review about our hotel. We are glad to read that we were able to accommodate an excellent service for you. Please be sure that your comments have been warmly welcomed by our Champs, and that we will remain focused in order to improve our services and facilities, and committed to try to always positively surprise you. Once again thank you very much for your review and we always look forward to welcoming you in our Hotel. Warmest regards, Francisco HOLMES-BROWN General Manager
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Putut F.
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 6 week(s) ago
Have stayed here several times, the location is strategic because it is above the mall, there is direct access to the mall entrance right in the food court area 🤣😁👍. The only minus is the breakfast, the taste and variety are lacking.
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Accommodation's Reply
05 May 2025
Dear Valued Guest, Thank you for staying with us and for the time you took to review our hotel. Thank you for bringing this to our attention. We sincerely apologize for not meeting your expectations in food taste. We've taken immediate action with our F&B team to address this issue. Once again thank you very much and we look forward to having you with us. Warmest regards, Francisco Holmes-Brown General Manager
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