POP! Hotel Kelapa Gading

Hotels
Preferred Partner
8.3
/10
Very Good
12,832 reviews

What Guests Say About Their Stay

Staff Friendliness (319)
Surroundings (307)
Accessibility (305)
Bedroom (270)

ANDY

9.4
/ 10
I've stayed here several times, and it's truly a great hotel. It's close to malls and culinary centers. It's perfect for families, business travelers, and solo travelers.

A***n

9.4
/ 10
Our stay at POP Kelapa Gading on July 26-27, 2025, was very comfortable. The rooms were simple but clean, and the security was quick to greet guests and take online food orders. The strategic location makes it perfect for a short stay with excellent service!
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W***u

9.1
/ 10
Friendly hotel staff, favorite location, supportive atmosphere, great city view.
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Chong S. Y.

9.7
/ 10
The staff truly made this stay! From the warm welcome at reception to the helpful housekeeping crew, everyone went above and beyond. They answered all my questions with a smile and offered local recommendations that made my trip even better.

Ina S.

8.5
/ 10
Lokasinya strategis dekat dengan mal, kamarnya bersih, kamar mandi bersih, staff-nya helpful dan ramah.
In the Area
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Sentra Kelapa Gading,Jl. Bulevard Raya Blok M Sentra Kelapa Gading, Kelapa Gading, Jakarta Utara, Jakarta, Indonesia, 14240

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
POP! Hotel Kelapa Gading is located in area / city East Kelapa Gading. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around POP! Hotel Kelapa Gading

Sentra Kelapa Gading,Jl. Bulevard Raya Blok M Sentra Kelapa Gading, Kelapa Gading, Jakarta Utara, Jakarta, Indonesia, 14240
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Lobby POP! Hotel Kelapa Gading
Lobby 2 POP! Hotel Kelapa Gading

Discover More About POP! Hotel Kelapa Gading

Location


POP! Hotel Kelapa Gading is located in area / city East Kelapa Gading.

About POP! Hotel Kelapa Gading

For you, travelers who wish to travel comfortably on a budget, POP! Hotel Kelapa Gading is the perfect place to stay that provides decent facilities as well as great services.

POP! Hotel Kelapa Gading is the smartest choice for you who are looking for affordable accommodation with outstanding service.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

POP! Hotel Kelapa Gading is a hotel with great comfort and excellent service according to most hotel's guests.

POP! Hotel Kelapa Gading is the ideal choice for you who are looking for a comfortable yet affordable accommodation.

All facilities in POP! Hotel Kelapa Gading

Fitness Center POP! Hotel Kelapa Gading
Fitness Center
Functional Hall POP! Hotel Kelapa Gading
Functional Hall
Common Space POP! Hotel Kelapa Gading
Common Space
Lobby POP! Hotel Kelapa Gading
Lobby
Accommodation Services POP! Hotel Kelapa Gading
Accommodation Services

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Hotel Services

  • Bellhop
  • 24-hour security
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • 24-hour Receptionist

Public Facilities

  • Parking
  • Elevator
  • Breakfast restaurant
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Shower
  • TV

General

  • AC
  • Non-smoking room

Business Facilities

  • Meeting facilities
  • Projector

Connectivity

  • Free WiFi

Accommodation Policy & General Information in POP! Hotel Kelapa Gading

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

In applying the government's rules about practicing health protocol to prevent the spread of Covid-19. We are now closing all the hotel public facilities, such as; gym, swimming pool, spa, meeting room, and other facilities until further notice. Sorry for the inconvenience.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at POP! Hotel Kelapa Gading
266
Number of floors in POP! Hotel Kelapa Gading
14
Another facilities in POP! Hotel Kelapa Gading
ATM/Banking, Beauty salon, Gift shop, Grocery, Hair salon

Frequently asked question in POP! Hotel Kelapa Gading

What are available facilities at POP! Hotel Kelapa Gading ?
There are top facilites at POP! Hotel Kelapa Gading such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at POP! Hotel Kelapa Gading ?
The standard check-in time at POP! Hotel Kelapa Gading is starting from From 14:00 while the latest check-out time is at Before 12:00
Does POP! Hotel Kelapa Gading provide breakfast?
Yes, POP! Hotel Kelapa Gading provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of POP! Hotel Kelapa Gading ?
POP! Hotel Kelapa Gading is a 2.0-star hotel.
How many floors does POP! Hotel Kelapa Gading have?
POP! Hotel Kelapa Gading has 14 floors.
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More Reviews from Other Guests in POP! Hotel Kelapa Gading

Overall Ratings & Reviews POP! Hotel Kelapa Gading

Traveloka (12,772)
Other sources (60)
8.4
Very Good
From 12,772 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.3

Meal

7.6

Location

8.8

Service and Facilites

8.3

People often mention about POP! Hotel Kelapa Gading
All
Staff Friendliness (173)
Bedroom (157)
Surroundings (155)
Ambiance (149)
Accessibility (147)
Bathroom (132)
Hotel Area (127)
Check-in/out Time (101)
Wifi (100)
Distance to City Center (99)
Sort by
Most Recent
Format
With Text
Preferences
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Traveler Reviews POP! Hotel Kelapa Gading

Number of reviews per page
20
40
Customer reviews
J***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Good access, decent food, clean. Will be back next time.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to know that you enjoyed our convenient location, cleanliness, and food offerings during your stay. It is especially rewarding to hear that you plan to return on your next visit. Your positive feedback encourages us to continue delivering the best possible experience for all our guests. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Bambang H.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The service is good, polite and friendly.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to know that you found our service to be good, polite, and friendly. Providing warm hospitality and ensuring our guests feel welcome throughout their stay are among our top priorities. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
N***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
All the facilities and services are convenient. You'll definitely be at MKG in just 5 minutes on foot.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to hear that you were satisfied with our facilities and services. It is also wonderful to know that you enjoyed the convenience of our strategic location, with easy walking access to the nearby shopping mall. We are pleased that this added value to your overall stay experience. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Yodi S.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Very comfortable to stay here, near business area and easy for looking for lunch and dinner.
Find this review helpful?
Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to know that you had a comfortable stay with us. It is wonderful to hear that our location near the business area and the easy access to various dining options for lunch and dinner contributed positively to your experience. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
m***m
icon-origin-TRAVELOKA
6.7
/10
Reviewed 4 week(s) ago
There are no drinks or soap in the room, just because it's a standard room.....
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We sincerely apologize for the inconvenience you experienced regarding the amenities in your room. We understand how important these facilities are to our guests' comfort, and we regret that your stay did not fully meet your expectations. Please be assured that your feedback has been shared with the relevant team for review and improvement. We continuously strive to enhance our services and facilities to provide a better experience for all our guests. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
m***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.4
/10
Reviewed 4 week(s) ago
There are no adequate drinks available in the room.
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1 people find it helpful
Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. Thank you for sharing your feedback regarding the beverage amenities in the room. We would like to inform you that, as part of our hotel concept, complimentary drinking water is available through water dispensers conveniently located on every guest floor for easy access throughout your stay. We appreciate your comments and will continue to evaluate our services and facilities to ensure a comfortable experience for all our guests. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Sarah T.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The room is comfortable and quite spacious, clean
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to know that you found your room comfortable, spacious, and clean. It is always rewarding to receive positive feedback from our guests, as it motivates us to continue providing a pleasant stay experience. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
t***n
icon-origin-TRAVELOKA
8.3
/10
Reviewed 5 week(s) ago
I stayed one night at Pop Hotel, but it turned out they didn't provide toothbrushes or toothpaste. Drinking water had to be obtained from the dispenser in front of the elevator. As for the room, cleanliness was okay.
Translated by Google Icon
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Find this review helpful?
Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We appreciate you sharing your experience with us. As part of our hotel concept and sustainability efforts, certain amenities such as toothbrushes and toothpaste are not provided in the room by default. We also provide drinking water through dispensers conveniently located on every guest floor for easy access. We are pleased to know that you were satisfied with the cleanliness and overall condition of the room. Your feedback is valuable to us as we continue to improve our services and facilities. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
t***t
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Just a quick note—the flush panel in the bathroom seems to come loose and keeps falling off. It might need a small repair or adjustment to keep it securely in place.
1 people find it helpful
Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the loose flush panel in the bathroom. Please be assured that your feedback has been shared with our Engineering team for immediate inspection and corrective action to ensure the issue is properly addressed. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
H***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Easy location, comfortable and clean hotel.
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1 people find it helpful
Rudy G.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff was very friendly and clearly explained all the hotel facilities. The hotel is close to the mall, making it suitable for both business trips and simply relaxing. The breakfast menu was also delicious.
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1 people find it helpful
J***A
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
We can rest well after a long day. Thank you.
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Boy B. P.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Strategic location, have stayed there several times, because it is close to the workplace, and there are many culinary options, including MKG, that is the main attraction. Feedback for the management is regarding the unstable Wi-Fi, and is always off - even though it is vital for guests who need an internet connection to always be connected. In addition, in the bathroom, the shower seat was broken, so the position was not right (I was on the 18th floor at that time). Others are safe, meanwhile, the input suggestions, hopefully can be improved. But I personally will still make POP Hotel Kelapa Gading my first choice, whenever I have work or personal matters, which are close to that area. Thank you.
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W***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
Early check-in is possible, usually at 12 noon you can enter your room, thanks Pop Hotel Kelapa Gading.
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K***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Great location, small room, attached to Mall Kelapa Gading
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M***i
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Yesterday, I left my sister's tumbler behind, and I only realized it half an hour later. I contacted the FO, and they still had it. Thanks, Pop Hotel Kelapa Gading team.
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B***y
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
easy access to MKG mall and La Piazza
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2 people find it helpful
I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
overall good...👍👍👍👍👍👍👍👍👍👍👍👍
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v***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
Clean… The only downside is that the shower head is unstable and won't warm up. The cold water only flows slowly, but when you move it to the middle, it doesn't warm up and stays low. When you move it to the left, the water flows faster but it's very hot. It makes showering confusing.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We sincerely apologize for the inconvenience you experienced with the shower water temperature and pressure during your stay. We understand how important a comfortable and properly functioning bathroom facility is for our guests, and we regret that this affected your experience. Please be assured that your feedback has been shared with our Engineering team for immediate inspection and corrective action to ensure the issue is properly resolved. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
The hotel staff and security were friendly, check-in and check-out were very easy, and housekeeping also offered daily cleaning. The soundproofing in the room was a bit lacking, as you could clearly hear people in the next room. The TV was still analog, so the channel selection was limited, and the AC was cold, and I had some difficulty adjusting it. The hot water and Wi-Fi were also good. Overall, I was satisfied with my stay and would stay here again in the future.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to know that you were satisfied with the friendliness of our staff and security team, as well as the smooth check-in and check-out process. It is also great to hear that you appreciated the housekeeping service, hot water, and Wi-Fi during your stay, and that you plan to return in the future. We also appreciate your constructive feedback regarding room soundproofing, TV channel variety, and AC settings. Please be assured that your comments have been shared with the relevant departments for further review and improvement to enhance guest comfort. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Number of reviews per page
20
40

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Lobby 4 POP! Hotel Kelapa Gading

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews POP! Hotel Kelapa Gading

Traveloka (12,772)
Other sources (60)
8.4
Very Good
From 12,772 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.3

Meal

7.6

Location

8.8

Service and Facilites

8.3

People often mention about POP! Hotel Kelapa Gading
All
Staff Friendliness (173)
Bedroom (157)
Surroundings (155)
Ambiance (149)
Accessibility (147)
Bathroom (132)
Hotel Area (127)
Check-in/out Time (101)
Wifi (100)
Distance to City Center (99)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews POP! Hotel Kelapa Gading

Number of reviews per page
20
40
Customer reviews
J***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Good access, decent food, clean. Will be back next time.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to know that you enjoyed our convenient location, cleanliness, and food offerings during your stay. It is especially rewarding to hear that you plan to return on your next visit. Your positive feedback encourages us to continue delivering the best possible experience for all our guests. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Bambang H.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The service is good, polite and friendly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to know that you found our service to be good, polite, and friendly. Providing warm hospitality and ensuring our guests feel welcome throughout their stay are among our top priorities. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
N***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
All the facilities and services are convenient. You'll definitely be at MKG in just 5 minutes on foot.
Translated by Google Icon
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Find this review helpful?
Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to hear that you were satisfied with our facilities and services. It is also wonderful to know that you enjoyed the convenience of our strategic location, with easy walking access to the nearby shopping mall. We are pleased that this added value to your overall stay experience. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Yodi S.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Very comfortable to stay here, near business area and easy for looking for lunch and dinner.
Find this review helpful?
Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to know that you had a comfortable stay with us. It is wonderful to hear that our location near the business area and the easy access to various dining options for lunch and dinner contributed positively to your experience. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
m***m
icon-origin-TRAVELOKA
6.7
/10
Reviewed 4 week(s) ago
There are no drinks or soap in the room, just because it's a standard room.....
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We sincerely apologize for the inconvenience you experienced regarding the amenities in your room. We understand how important these facilities are to our guests' comfort, and we regret that your stay did not fully meet your expectations. Please be assured that your feedback has been shared with the relevant team for review and improvement. We continuously strive to enhance our services and facilities to provide a better experience for all our guests. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
m***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.4
/10
Reviewed 4 week(s) ago
There are no adequate drinks available in the room.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. Thank you for sharing your feedback regarding the beverage amenities in the room. We would like to inform you that, as part of our hotel concept, complimentary drinking water is available through water dispensers conveniently located on every guest floor for easy access throughout your stay. We appreciate your comments and will continue to evaluate our services and facilities to ensure a comfortable experience for all our guests. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Sarah T.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The room is comfortable and quite spacious, clean
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to know that you found your room comfortable, spacious, and clean. It is always rewarding to receive positive feedback from our guests, as it motivates us to continue providing a pleasant stay experience. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
t***n
icon-origin-TRAVELOKA
8.3
/10
Reviewed 5 week(s) ago
I stayed one night at Pop Hotel, but it turned out they didn't provide toothbrushes or toothpaste. Drinking water had to be obtained from the dispenser in front of the elevator. As for the room, cleanliness was okay.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We appreciate you sharing your experience with us. As part of our hotel concept and sustainability efforts, certain amenities such as toothbrushes and toothpaste are not provided in the room by default. We also provide drinking water through dispensers conveniently located on every guest floor for easy access. We are pleased to know that you were satisfied with the cleanliness and overall condition of the room. Your feedback is valuable to us as we continue to improve our services and facilities. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
t***t
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Just a quick note—the flush panel in the bathroom seems to come loose and keeps falling off. It might need a small repair or adjustment to keep it securely in place.
1 people find it helpful
Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the loose flush panel in the bathroom. Please be assured that your feedback has been shared with our Engineering team for immediate inspection and corrective action to ensure the issue is properly addressed. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
H***i
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9.4
/10
Reviewed 5 week(s) ago
Easy location, comfortable and clean hotel.
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Rudy G.
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Business
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10.0
/10
Reviewed 6 week(s) ago
The staff was very friendly and clearly explained all the hotel facilities. The hotel is close to the mall, making it suitable for both business trips and simply relaxing. The breakfast menu was also delicious.
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J***A
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8.2
/10
Reviewed 7 week(s) ago
We can rest well after a long day. Thank you.
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Boy B. P.
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Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Strategic location, have stayed there several times, because it is close to the workplace, and there are many culinary options, including MKG, that is the main attraction. Feedback for the management is regarding the unstable Wi-Fi, and is always off - even though it is vital for guests who need an internet connection to always be connected. In addition, in the bathroom, the shower seat was broken, so the position was not right (I was on the 18th floor at that time). Others are safe, meanwhile, the input suggestions, hopefully can be improved. But I personally will still make POP Hotel Kelapa Gading my first choice, whenever I have work or personal matters, which are close to that area. Thank you.
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W***a
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Leisure
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8.8
/10
Reviewed 8 week(s) ago
Early check-in is possible, usually at 12 noon you can enter your room, thanks Pop Hotel Kelapa Gading.
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K***i
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Transit
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9.7
/10
Reviewed 8 week(s) ago
Great location, small room, attached to Mall Kelapa Gading
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M***i
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Transit
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10.0
/10
Reviewed 9 week(s) ago
Yesterday, I left my sister's tumbler behind, and I only realized it half an hour later. I contacted the FO, and they still had it. Thanks, Pop Hotel Kelapa Gading team.
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B***y
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9.1
/10
Reviewed 10 week(s) ago
easy access to MKG mall and La Piazza
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2 people find it helpful
I***n
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Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
overall good...👍👍👍👍👍👍👍👍👍👍👍👍
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v***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
Clean… The only downside is that the shower head is unstable and won't warm up. The cold water only flows slowly, but when you move it to the middle, it doesn't warm up and stays low. When you move it to the left, the water flows faster but it's very hot. It makes showering confusing.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We sincerely apologize for the inconvenience you experienced with the shower water temperature and pressure during your stay. We understand how important a comfortable and properly functioning bathroom facility is for our guests, and we regret that this affected your experience. Please be assured that your feedback has been shared with our Engineering team for immediate inspection and corrective action to ensure the issue is properly resolved. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
The hotel staff and security were friendly, check-in and check-out were very easy, and housekeeping also offered daily cleaning. The soundproofing in the room was a bit lacking, as you could clearly hear people in the next room. The TV was still analog, so the channel selection was limited, and the AC was cold, and I had some difficulty adjusting it. The hot water and Wi-Fi were also good. Overall, I was satisfied with my stay and would stay here again in the future.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to know that you were satisfied with the friendliness of our staff and security team, as well as the smooth check-in and check-out process. It is also great to hear that you appreciated the housekeeping service, hot water, and Wi-Fi during your stay, and that you plan to return in the future. We also appreciate your constructive feedback regarding room soundproofing, TV channel variety, and AC settings. Please be assured that your comments have been shared with the relevant departments for further review and improvement to enhance guest comfort. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
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