How many rooms are available at POP! Hotel Kelapa Gading

POP! Hotel Kelapa Gading has 266.

Are there any parking spots at POP! Hotel Kelapa Gading ?

Yes: Yes, there are parking spots at POP! Hotel Kelapa Gading

What do past guests say about POP! Hotel Kelapa Gading ?

POP! Hotel Kelapa Gading is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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POP! Hotel Kelapa Gading

Name: POP! Hotel Kelapa Gading
Address: Sentra Kelapa Gading,Jl. Bulevard Raya Blok M Sentra Kelapa Gading, Kelapa Gading, Jakarta Utara, Jakarta, Indonesia, 14240, Sentra Kelapa Gading,Jl. Bulevard Raya Blok M Sentra Kelapa Gading, Jakarta, 14240, Indonesia
Rating: 8.3

Hotels

Preferred Partner

8.3

/10

Very Good

12,879 reviews

What Guests Say About Their Stay

Staff Friendliness (325)

Surroundings (314)

Accessibility (314)

Bedroom (276)

G***a

8.5

/ 10

The room was comfortable and clean. This was my second stay here. The front desk was also prompt and the service was excellent, even though we checked in late at night. The location is also strategic, being just a short walk from Kelapa Gading Mall.

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p***i

9.4

/ 10

The staff is always friendly, and the service is excellent. I've stayed here many times and never had any issues. The best 👍

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ANDY

9.4

/ 10

I've stayed here several times, and it's truly a great hotel. It's close to malls and culinary centers. It's perfect for families, business travelers, and solo travelers.

A***n

9.4

/ 10

Our stay at POP Kelapa Gading on July 26-27, 2025, was very comfortable. The rooms were simple but clean, and the security was quick to greet guests and take online food orders. The strategic location makes it perfect for a short stay with excellent service!

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W***u

9.1

/ 10

Friendly hotel staff, favorite location, supportive atmosphere, great city view.

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In the Area

See Map

Sentra Kelapa Gading,Jl. Bulevard Raya Blok M Sentra Kelapa Gading, Kelapa Gading, Jakarta Utara, Jakarta, Indonesia, 14240

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

POP! Hotel Kelapa Gading is located in area / city East Kelapa Gading. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in POP! Hotel Kelapa Gading

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What's around POP! Hotel Kelapa Gading

Sentra Kelapa Gading,Jl. Bulevard Raya Blok M Sentra Kelapa Gading, Kelapa Gading, Jakarta Utara, Jakarta, Indonesia, 14240

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POP! Hotel Kelapa Gading Room Rates per Night

POP! Hotel Kelapa Gading room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best POP! Hotel Kelapa Gading hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

POP! Hotel Kelapa Gading Location & Address

POP! Hotel Kelapa Gading is located at Sentra Kelapa Gading,Jl. Bulevard Raya Blok M Sentra Kelapa Gading, Kelapa Gading, Jakarta Utara, Jakarta, Indonesia, 14240. It's situated in the Kelapa Gading area of Jakarta Utara, known for its shopping malls and diverse culinary scene. The hotel is approximately 15 km from the city center.

How to go to POP! Hotel Kelapa Gading from Airport

Arriving at Soekarno-Hatta International Airport (CGK) and wondering about the best way to get to POP! Hotel Kelapa Gading? Several options are available, each with its own advantages. Consider your budget, time constraints, and desired level of comfort when choosing your hotel transfer.

Taxi (most direct):
A taxi is the most straightforward option, taking you directly from the airport to the hotel. Expect a journey of around 45 minutes to an hour, depending on traffic.
Ride Hailing (convenient):
Ride hailing services like Traveloka offer a convenient and often more affordable alternative to traditional taxis. Simply book a ride through the app upon arrival.
Airport Bus (most affordable):
DAMRI buses operate from the airport to various points in Jakarta, including areas near Kelapa Gading. You'll need to check the specific route and may require a short taxi or ride hailing trip from the bus stop to the hotel.

Tips:

For the most convenient route, consider pre-booking a ride hailing service through Traveloka. This ensures a fixed price and avoids potential haggling with taxi drivers. Alternatively, a taxi is readily available at the airport and offers a direct transfer.

POP! Hotel Kelapa Gading Reviews & Summary

Want to know all about POP! Hotel Kelapa Gading before you book? Hotel reviews offer valuable insights into the guest experience, helping you make an informed decision. This hotel is known for its clean, modern rooms and convenient location in Kelapa Gading.

Guests consistently praise the friendly and helpful staff, as well as the hotel's proximity to shopping malls and restaurants. The comfortable beds and efficient air conditioning are also frequently mentioned as highlights. A standout feature is the hotel's commitment to providing a budget-friendly stay without compromising on quality.

Here's what one satisfied guest had to say: "Great value for money! The room was clean and comfortable, and the staff were incredibly helpful. The location was perfect for exploring Kelapa Gading. I would definitely stay here again."

POP! Hotel Kelapa Gading Room Types Available

Choosing the right hotel room type can significantly enhance your stay. POP! Hotel Kelapa Gading offers a variety of categories of hotel rooms to suit different needs and budgets. Understanding the different hotel bedroom types available will help you select the perfect option for your trip.

Standard Room:
This is the hotel's most basic room type, offering comfortable accommodation for solo travellers or couples. Non-smoking rooms are available.
Superior Room:
Slightly larger than the Standard Room, the Superior Room offers extra space and amenities. Non-smoking rooms are available.
Family Room:
Designed for families, this room type features more space and may include additional beds or a sofa bed. Non-smoking rooms are available.

Please note that POP! Hotel Kelapa Gading is not a pet-friendly hotel.

Hotel Facilities in POP! Hotel Kelapa Gading

Hotel amenities can make all the difference in ensuring a comfortable and enjoyable stay. POP! Hotel Kelapa Gading offers a range of hotel facilities designed to cater to the needs of its guests. From essential services to leisure options, the hotel strives to provide a convenient and relaxing experience.

Free Wi-Fi:
Stay connected with complimentary Wi-Fi access throughout the hotel.
24-Hour Front Desk:
The front desk is staffed around the clock to assist with any inquiries or requests.
Meeting Room:
A meeting room is available for business travellers.
On-site Parking:
Convenient parking is available for guests.

Hotel Buffet or Restaurant/Cafe in POP! Hotel Kelapa Gading

Enjoying a delicious meal without leaving the hotel is a definite perk. While POP! Hotel Kelapa Gading may not have a full-service hotel restaurant, it does offer convenient dining options. Whether you're looking for a quick breakfast or a satisfying dinner, you'll find something to suit your taste.

Breakfast Area:
A simple breakfast is served in the hotel's designated breakfast area.
Vending Machines:
Vending machines are available with snacks and drinks.

For more extensive dining options, numerous cafes and restaurants are located within walking distance of the hotel in the Kelapa Gading area.

POP! Hotel Kelapa Gading Airport pickups and How to Book

Arranging a seamless hotel to airport transfer can save you time and stress. While POP! Hotel Kelapa Gading doesn't directly offer hotels with airport shuttle service, booking a ride hailing service through Traveloka is a convenient alternative. This allows you to schedule your pick-up in advance and enjoy a hassle-free journey to the airport.

To book your stay at POP! Hotel Kelapa Gading, simply visit Traveloka, search for the hotel, select your desired dates and room type, and follow the booking instructions. You can also add airport transfer services during the booking process.

Nearby MRT Station & Bus Stops

Navigating Jakarta using public transport is a great way to experience the city like a local. Knowing the nearby MRT station and bus stops nearby makes it easy to explore the area around POP! Hotel Kelapa Gading. Several options are available within a reasonable distance.

Nearest Bus Stop:
Several TransJakarta bus stops are located along Jalan Boulevard Raya, the main road in Kelapa Gading, within walking distance of the hotel.
Nearest MRT Station:
The nearest MRT station is likely to be a considerable distance away, requiring a connecting bus or ride hailing trip. Check the latest MRT map for the most up-to-date information.

For TransJakarta buses, you'll need a JakLingko card, which can be purchased and topped up at designated vending machines and convenience stores. Ride hailing services offer a convenient alternative for reaching MRT stations or other destinations.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Jakarta Utara offers a variety of nearby places to go that are perfect for kids and adults alike. From theme parks to cultural attractions, there's plenty of stuff to see nearby.

Dunia Fantasi (Dufan) (approx. 10 km):
A popular theme park with thrilling rides and attractions. Entry price: Approximately SGD 25-35 per person.
Sea World Ancol (approx. 10 km):
Explore the underwater world at this large aquarium. Entry price: Approximately SGD 15-25 per person.
Waterbom Jakarta (approx. 12 km):
A fun-filled water park with slides and pools. Entry price: Approximately SGD 20-30 per person.
Jakarta History Museum (approx. 15 km):
Learn about the history of Jakarta in this fascinating museum. Entry price: Approximately SGD 3 per person.
Taman Mini Indonesia Indah (approx. 20 km):
A cultural park showcasing the diversity of Indonesia. Entry price: Approximately SGD 5 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near POP! Hotel Kelapa Gading (Jakarta Utara)

Discovering the local food scene is an essential part of any travel experience. Near POP! Hotel Kelapa Gading, you'll find a wide array of nearby dining options, from trendy cafes to authentic local restaurants. Whether you're craving a caffeine fix or a traditional Indonesian meal, there's something for everyone.

Cafes/Restaurants:

Starbucks:
A familiar favourite for coffee and light snacks.
Pizza Hut:
Enjoy classic pizzas and pasta dishes.
HokBen:
A popular Japanese fast-food chain.

Local Street Food:

Nasi Goreng:
Indonesian fried rice, often served with egg and chicken.
Satay:
Grilled meat skewers served with peanut sauce.
Gado-Gado:
Indonesian salad with peanut sauce dressing.
Soto Ayam:
Chicken soup with noodles and vegetables.
Ketoprak:
Tofu, vegetables, and rice noodles in peanut sauce.

Shopping places near POP! Hotel Kelapa Gading (Jakarta Utara)

Indulge in some retail therapy at the various shops near me in Jakarta Utara. Whether you're looking for high-end brands or local souvenirs, you'll find plenty of nearby shopping options. From sprawling malls to bustling markets, there's something for every shopper.

Kelapa Gading Mall:
A large shopping mall with a wide variety of stores and restaurants.
Mall Artha Gading:
Another popular mall in Kelapa Gading, offering a mix of international and local brands.
ITC Cempaka Mas:
A wholesale shopping center with affordable clothing and accessories.

Other Places to Stay Near POP! Hotel Kelapa Gading

If POP! Hotel Kelapa Gading is fully booked or you're looking for alternative accommodations, several other hotels are available in the area. From luxury hotels to budget-friendly options, you'll find something to suit your needs. Consider these best hotel nearby options when planning your trip.

Luxury/5–6 Star Hotels Nearby:

Hotel Indonesia Kempinski Jakarta:
A luxurious hotel in the heart of Jakarta.
The Ritz-Carlton Jakarta, Mega Kuningan:
An elegant hotel with exceptional service.
Grand Hyatt Jakarta:
A sophisticated hotel with a range of amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

Holiday Inn Express Jakarta International Expo:
A modern hotel with comfortable rooms.
Best Western Plus Kemayoran Hotel:
A convenient hotel near the Jakarta International Expo.
Mercure Jakarta Cikini:
A stylish hotel in the Cikini area.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

Amaris Hotel Kelapa Gading:
A budget-friendly hotel with essential amenities.
favehotel Kelapa Gading:
A colourful and modern hotel.
Ibis Styles Jakarta Sunter:
A comfortable and affordable hotel.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel for your trip to Jakarta Utara is essential for a comfortable and enjoyable experience. POP! Hotel Kelapa Gading offers a convenient location, comfortable rooms, and budget-friendly rates, making it an excellent choice for travellers. Check hotel availability and make your hotel reservations in advance to secure the best deals.

Ready to book your stay? Don't miss out on exclusive deals and promotions. Visit Traveloka today to find the best prices and secure your room booking at POP! Hotel Kelapa Gading. Start planning your Jakarta adventure now!

Explore more options and book cheap hotels in Indonesia or discover cheap hotels nearby on Traveloka.

All facilities in POP! Hotel Kelapa Gading

Fitness Center

Functional Hall

Common Space

Lobby

Accommodation Services

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Laundry
Shops
Supermarket

Hotel Services

Bellhop
24-hour security
Luggage storage
Multilingual staff
Newspaper in lobby
24-hour Receptionist

Public Facilities

Parking
Elevator
Breakfast restaurant
Safety deposit box
WiFi in public area

In-room Facilities

Cable TV
Desk
In-room safe
Shower
TV

General

AC
Non-smoking room

Business Facilities

Meeting facilities
Projector

Connectivity

Free WiFi

Accommodation Policy & General Information in POP! Hotel Kelapa Gading

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Check-in Instructions

In applying the government's rules about practicing health protocol to prevent the spread of Covid-19. We are now closing all the hotel public facilities, such as; gym, swimming pool, spa, meeting room, and other facilities until further notice. Sorry for the inconvenience.

Additional Policy

General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at POP! Hotel Kelapa Gading	266
Number of floors in POP! Hotel Kelapa Gading	14
Another facilities in POP! Hotel Kelapa Gading	ATM/Banking, Beauty salon, Gift shop, Grocery, Hair salon

Frequently asked question in POP! Hotel Kelapa Gading

What are available facilities at POP! Hotel Kelapa Gading ?

There are top facilites at POP! Hotel Kelapa Gading such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at POP! Hotel Kelapa Gading ?

The standard check-in time at POP! Hotel Kelapa Gading is starting from From 14:00 while the latest check-out time is at Before 12:00

Does POP! Hotel Kelapa Gading provide breakfast?

Yes, POP! Hotel Kelapa Gading provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of POP! Hotel Kelapa Gading

POP! Hotel Kelapa Gading has a 2.0-star rating.

How many floors does POP! Hotel Kelapa Gading have?

POP! Hotel Kelapa Gading has 14.

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More Reviews from Other Guests in POP! Hotel Kelapa Gading

Overall Ratings & Reviews POP! Hotel Kelapa Gading

Traveloka (12,819)

Other sources (60)

8.4

Very Good

From 12,819 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.3

Meal

7.6

Location

8.8

Service and Facilites

8.3

People often mention about POP! Hotel Kelapa Gading

All

Staff Friendliness (176)

Bedroom (162)

Surroundings (158)

Ambiance (153)

Accessibility (152)

Bathroom (134)

Hotel Area (130)

Check-in/out Time (104)

Distance to City Center (101)

Wifi (101)

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Traveler Reviews POP! Hotel Kelapa Gading

Number of reviews per page

Customer reviews

G***a

Transit

8.5

/10

Reviewed 18 hour(s) ago

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Accommodation's Reply

06 Jul 2026

Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for taking the time to share your wonderful review. We are delighted to know that this was your second stay with us and that you found our rooms comfortable and clean. It is also great to hear that our reception team provided fast and excellent service, even during your late-night check-in. We are pleased that our strategic location next to Mall Kelapa Gading added convenience to your stay. Your feedback is our most precious source of information as we continuously strive to improve our services and facilities to meet our guests' expectations. Once again, thank you very much for your kind words. We truly appreciate your loyalty and look forward to welcoming you back on your next visit. Warmest regards, Francisco Holmes-Brown General Manager

R***o

8.1

/10

Reviewed 5 day(s) ago

Convenient location, quite comfortable.

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Accommodation's Reply

06 Jul 2026

Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for taking the time to review our hotel. We are pleased to know that you found our location convenient and your stay comfortable. Your feedback is our most precious source of information as we continuously strive to improve our services and facilities to meet our guests' expectations. Once again, thank you very much for your kind review, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager

R***h

Transit

8.8

/10

Reviewed 1 week(s) ago

The location makes it easy to eat around the hotel.

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Accommodation's Reply

02 Jul 2026

Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for taking the time to share your review. We are delighted to know that you found our location convenient, with easy access to a variety of dining options around the hotel. We hope our strategic location made your stay more comfortable and enjoyable. Your feedback is truly appreciated and motivates us to continue improving our services and facilities to provide the best experience for every guest. Once again, thank you very much, and we look forward to welcoming you back on your next visit. Warmest regards, Francisco Holmes-Brown General Manager

R***a

Staycation

10.0

/10

Reviewed 1 week(s) ago

Thank you. The service is very satisfying.

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Accommodation's Reply

02 Jul 2026

Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for taking the time to share your review. We are truly pleased to know that you were satisfied with the service provided during your stay. Your kind feedback is a great encouragement to our team as we continue striving to deliver the best hospitality experience for all our guests. Your feedback is greatly appreciated and motivates us to continuously improve our services and facilities. Once again, thank you very much, and we look forward to welcoming you back on your next visit. Warmest regards, Francisco Holmes-Brown General Manager

Sigit K.

8.8

/10

Reviewed 2 week(s) ago

The room wasn't soundproof enough. Sounds from the next room were quite audible. The hotel's direct connection to the MKG food court was a plus.

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Accommodation's Reply

26 Jun 2026

Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for taking the time to review our hotel. We appreciate your feedback regarding the sound insulation in our rooms. We sincerely apologize for the inconvenience caused by the noise from the neighboring room and understand how this may have affected your comfort during your stay. Your feedback is our most precious source of information as we continuously strive to improve our services and facilities to better meet our guests' expectations. We are also pleased to know that you enjoyed our convenient direct access to the MKG Food Court, and we hope this added value to your overall experience. Once again, thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager

M***d

Staycation

8.5

/10

Reviewed 3 week(s) ago

Strategic location close to shopping centers

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1 people find it helpful

Accommodation's Reply

21 Jun 2026

Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to know that you appreciated our strategic location and convenient access to the nearby shopping center. Providing comfort and convenience for our guests is one of our priorities, and we are pleased that our location contributed positively to your stay. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager

p***i

Leisure

9.4

/10

Reviewed 3 week(s) ago

The staff is always friendly, and the service is excellent. I've stayed here many times and never had any issues. The best 👍

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Accommodation's Reply

17 Jun 2026

Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for taking the time to share your wonderful review. We are truly delighted to know that you have chosen to stay with us on multiple occasions and that our friendly staff and service have consistently met your expectations. It is especially rewarding to hear that your stays have always been pleasant and trouble-free. Your continued trust and support mean a great deal to us. Feedback such as yours motivates our team to maintain the highest standards of hospitality and service. Once again, thank you very much for your kind words. We look forward to welcoming you back to POP! Hotel Kelapa Gading on your next visit. Warmest regards, Francisco Holmes-Brown General Manager

H***a

Transit

8.6

/10

Reviewed 3 week(s) ago

When I arrived, there were many small ants around the headboard of the bed. I booked two rooms, and both had ants. The staff came to clean when I informed them. Perhaps it would be better to have a rotating schedule for cleaning rooms, even between the furniture, to ensure guests' comfort.

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Accommodation's Reply

17 Jun 2026

Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the presence of ants in both of your rooms. We understand how this may have affected your comfort during your stay. We appreciate you bringing this matter to our attention, and we are pleased that our team was able to respond and assist promptly. Thank you also for your valuable suggestion regarding more thorough and regular cleaning of room areas, including spaces around and behind furniture. Feedback such as yours is extremely important and helps us identify opportunities for improvement. We will share your comments with our housekeeping team for further review and corrective action. Your feedback is our most precious source of information as we continuously strive to improve our services and facilities to meet our guests' expectations. Once again, thank you for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience in the future. Warmest regards, Francisco Holmes-Brown General Manager

Yudha P.

10.0

/10

Reviewed 3 week(s) ago

Friendly staff, easy access everywhere, lots of food on the 5th floor.

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Accommodation's Reply

17 Jun 2026

Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for taking the time to share your review. We are delighted to know that you enjoyed your stay and found our staff friendly and our location convenient for your activities. It is always a pleasure to hear that our guests had a comfortable and enjoyable experience. Your feedback is our most precious source of information as we continuously strive to improve our services and facilities to meet our guests' expectations. Once again, thank you very much for your kind review. We look forward to welcoming you back to POP! Hotel Kelapa Gading on your next visit. Warmest regards, Francisco Holmes-Brown General Manager

K***n

Business

8.5

/10

Reviewed 4 week(s) ago

(+) Strategic location, connected to Kelapa Gading Mall. (+) Looks luxurious. (+) Rooms are quite spacious and have clean white sheets. (+) Cable TV available. (-) Bathroom amenities are incomplete. (-) Elevators are limited, with only two operating. (-) Ants in the room. (-) Blurry TV and slow Wi-Fi.

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Accommodation's Reply

12 Jun 2026

Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for taking the time to share your review. We are delighted to hear that you enjoyed our strategic location with direct access to Mall Kelapa Gading, as well as the overall ambiance of the hotel. It is also wonderful to know that you found your room comfortable, spacious, and well-maintained, with clean and fresh bedding. Your feedback is our most precious source of information as we continuously strive to improve our services and facilities to better meet our guests' expectations. Once again, thank you very much for your kind review. We look forward to welcoming you back on your next visit. Warmest regards, Francisco Holmes-Brown General Manager

SURYA D. S.

Business

6.2

/10

Reviewed 4 week(s) ago

I left something in the room, it was stated as not found.

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1 people find it helpful

Accommodation's Reply

17 Jun 2026

Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for sharing your feedback. We sincerely regret to learn about your experience regarding the mobile phone charger that was believed to have been left in the room. Upon receiving your report, our team immediately conducted a thorough inspection of the room and surrounding areas. We also reviewed the matter with both our Security and Housekeeping teams. Unfortunately, no charger matching the description was found during the investigation. We understand your concern and appreciate the opportunity to clarify the steps taken. Please be assured that our team follows strict lost-and-found procedures, and any items found in guest rooms are properly recorded and secured. Thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to welcome you again in the future. Warmest regards, Francisco Holmes-Brown General Manager

SURYA D. S.

Business

6.6

/10

Reviewed 4 week(s) ago

I left something in the room, it was stated as not found.

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1 people find it helpful

Accommodation's Reply

17 Jun 2026

S***A

Business

6.4

/10

Reviewed 4 week(s) ago

Experience of leaving items in the room, when confirmed it was stated that they were not found.

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1 people find it helpful

Accommodation's Reply

17 Jun 2026

Guest

9.4

/10

Reviewed 5 week(s) ago

Very close access to the mall.

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Accommodation's Reply

08 Jun 2026

Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for taking the time to share your review. We are pleased to hear that you enjoyed our very close and convenient access to the nearby shopping mall, making your stay more comfortable and practical. Your feedback is our most precious source of information as we continuously strive to improve our services and facilities to meet and exceed our guests’ expectations. Once again, thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager

i***h

Staycation

8.2

/10

Reviewed 5 week(s) ago

If possible, don't use a deposit.

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Accommodation's Reply

08 Jun 2026

Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for taking the time to share your feedback. We appreciate your input regarding the deposit policy. Kindly be informed that our deposit procedure is applied in line with hotel policy, however your feedback is noted and will be taken into consideration as part of our ongoing effort to improve guest convenience. Your feedback is our most precious source of information as we continuously strive to improve our services and facilities to meet and exceed our guests’ expectations. Once again, thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager

J***o

Staycation

8.8

/10

Reviewed 6 week(s) ago

Good access, decent food, clean. Will be back next time.

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Accommodation's Reply

05 Jun 2026

Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to know that you enjoyed our convenient location, cleanliness, and food offerings during your stay. It is especially rewarding to hear that you plan to return on your next visit. Your positive feedback encourages us to continue delivering the best possible experience for all our guests. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager

Bambang H.

Business

10.0

/10

Reviewed 7 week(s) ago

The service is good, polite and friendly.

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Accommodation's Reply

05 Jun 2026

Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to know that you found our service to be good, polite, and friendly. Providing warm hospitality and ensuring our guests feel welcome throughout their stay are among our top priorities. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager

N***n

Business

10.0

/10

Reviewed 8 week(s) ago

All the facilities and services are convenient. You'll definitely be at MKG in just 5 minutes on foot.

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Accommodation's Reply

05 Jun 2026

Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to hear that you were satisfied with our facilities and services. It is also wonderful to know that you enjoyed the convenience of our strategic location, with easy walking access to the nearby shopping mall. We are pleased that this added value to your overall stay experience. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager

Yodi S.

Business

9.4

/10

Reviewed 9 week(s) ago

Very comfortable to stay here, near business area and easy for looking for lunch and dinner.

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Accommodation's Reply

05 Jun 2026

Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to know that you had a comfortable stay with us. It is wonderful to hear that our location near the business area and the easy access to various dining options for lunch and dinner contributed positively to your experience. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager

m***m

6.7

/10

Reviewed 9 week(s) ago

There are no drinks or soap in the room, just because it's a standard room.....

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Accommodation's Reply

05 Jun 2026

Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We sincerely apologize for the inconvenience you experienced regarding the amenities in your room. We understand how important these facilities are to our guests' comfort, and we regret that your stay did not fully meet your expectations. Please be assured that your feedback has been shared with the relevant team for review and improvement. We continuously strive to enhance our services and facilities to provide a better experience for all our guests. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.