POP! Hotel Kelapa Gading

Hotels
Preferred Partner
8.3
/10
Very Good
12,623 reviews

What Guests Say About Their Stay

Staff Friendliness (270)
Surroundings (267)
Accessibility (256)
Bedroom (231)
ANDY
9.4
/ 10
I've stayed here several times, and it's truly a great hotel. It's close to malls and culinary centers. It's perfect for families, business travelers, and solo travelers.
A***n
9.4
/ 10
Our stay at POP Kelapa Gading on July 26-27, 2025, was very comfortable. The rooms were simple but clean, and the security was quick to greet guests and take online food orders. The strategic location makes it perfect for a short stay with excellent service!
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W***u
9.1
/ 10
Friendly hotel staff, favorite location, supportive atmosphere, great city view.
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Chong S. Y.
9.7
/ 10
The staff truly made this stay! From the warm welcome at reception to the helpful housekeeping crew, everyone went above and beyond. They answered all my questions with a smile and offered local recommendations that made my trip even better.
Ina S.
8.5
/ 10
Lokasinya strategis dekat dengan mal, kamarnya bersih, kamar mandi bersih, staff-nya helpful dan ramah.
In the Area
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Sentra Kelapa Gading,Jl. Bulevard Raya Blok M Sentra Kelapa Gading, Kelapa Gading, Jakarta Utara, Jakarta, Indonesia, 14240

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
POP! Hotel Kelapa Gading is located in area / city East Kelapa Gading. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around POP! Hotel Kelapa Gading

Sentra Kelapa Gading,Jl. Bulevard Raya Blok M Sentra Kelapa Gading, Kelapa Gading, Jakarta Utara, Jakarta, Indonesia, 14240
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Location


POP! Hotel Kelapa Gading is located in area / city East Kelapa Gading.

About POP! Hotel Kelapa Gading

For you, travelers who wish to travel comfortably on a budget, POP! Hotel Kelapa Gading is the perfect place to stay that provides decent facilities as well as great services.

POP! Hotel Kelapa Gading is the smartest choice for you who are looking for affordable accommodation with outstanding service.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

POP! Hotel Kelapa Gading is a hotel with great comfort and excellent service according to most hotel's guests.

POP! Hotel Kelapa Gading is the ideal choice for you who are looking for a comfortable yet affordable accommodation.

All facilities in POP! Hotel Kelapa Gading

Fitness Center POP! Hotel Kelapa Gading
Fitness Center
Functional Hall POP! Hotel Kelapa Gading
Functional Hall
Common Space POP! Hotel Kelapa Gading
Common Space
Lobby POP! Hotel Kelapa Gading
Lobby
Accommodation Services POP! Hotel Kelapa Gading
Accommodation Services

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Hotel Services

  • Bellhop
  • 24-hour security
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • 24-hour Receptionist

Public Facilities

  • Parking
  • Elevator
  • Breakfast restaurant
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Shower
  • TV

General

  • AC
  • Non-smoking room

Business Facilities

  • Meeting facilities
  • Projector

Connectivity

  • Free WiFi

Accommodation Policy & General Information in POP! Hotel Kelapa Gading

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

In applying the government's rules about practicing health protocol to prevent the spread of Covid-19. We are now closing all the hotel public facilities, such as; gym, swimming pool, spa, meeting room, and other facilities until further notice. Sorry for the inconvenience.

Additional Policy

In applying the government's rules about practicing health protocol to prevent the spread of Covid-19. We are now closing all the hotel public facilities, such as; gym, swimming pool, spa, meeting room, and other facilities until further notice. Sorry for the inconvenience.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at POP! Hotel Kelapa Gading
266
Number of floors in POP! Hotel Kelapa Gading
14
Another facilities in POP! Hotel Kelapa Gading
ATM/Banking, Beauty salon, Gift shop, Grocery, Hair salon

Frequently asked question in POP! Hotel Kelapa Gading

What are available facilities at POP! Hotel Kelapa Gading ?
There are top facilites at POP! Hotel Kelapa Gading such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at POP! Hotel Kelapa Gading ?
The standard check-in time at POP! Hotel Kelapa Gading is starting from From 14:00 while the latest check-out time is at Before 12:00
Does POP! Hotel Kelapa Gading provide breakfast?
Yes, POP! Hotel Kelapa Gading provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of POP! Hotel Kelapa Gading ?
POP! Hotel Kelapa Gading is a 2.0-star hotel.
How many floors does POP! Hotel Kelapa Gading have?
POP! Hotel Kelapa Gading has 14 floors.
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More Reviews from Other Guests in POP! Hotel Kelapa Gading

Overall Ratings & Reviews POP! Hotel Kelapa Gading

Traveloka (12,569)
Other sources (54)
8.4
Very Good
From 12,569 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

7.7

Location

8.8

Service and Facilites

8.3

People often mention about POP! Hotel Kelapa Gading
All
Staff Friendliness (156)
Bedroom (145)
Surroundings (143)
Ambiance (141)
Accessibility (134)
Bathroom (121)
Hotel Area (119)
Wifi (91)
Check-in/out Time (91)
Room Space (91)
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Most Recent
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Traveler Reviews POP! Hotel Kelapa Gading

Number of reviews per page
20
40
Customer reviews
P***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
It's very comfortable here, privacy is maintained, MKG can also be accessed through the hotel door, it's very good 24 hours.
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Accommodation's Reply
04 Feb 2026
Dear Valued Guest, Thank you for taking your valuable time to share your wonderful feedback with us. We are pleased to know that you found your stay very comfortable and appreciated the privacy we provide. It is also great to hear that our direct access to Mall Kelapa Gading and our 24-hour services added convenience to your experience. We truly hope to have the pleasure of welcoming you back to POP! Hotel Kelapa Gading in the future. Warmest regards, Francisco HOLMES-BROWN General Manager
l***o
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 day(s) ago
The check-in process was fast. The room was clean and comfortable enough to sleep in.
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Accommodation's Reply
02 Feb 2026
Dear Valued Guest, Thank you very much for staying with us and for taking the time to share your review. We are pleased to know that you experienced a fast check-in process and found the room clean and comfortable for your stay. Your positive feedback is truly appreciated and motivates us to continue providing the best service for our guests. Wishing you a pleasant day ahead, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
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Vinny K.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Great service indeed.. The location is supreme.
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Accommodation's Reply
02 Feb 2026
Dear Valued Guest, Thank you very much for staying with us and for taking the time to share your review. We are delighted to know that you experienced great service during your stay and found our location to be exceptional. Our strategic location is indeed one of our key advantages, and we are glad it added convenience and value to your visit. Wishing you a pleasant day ahead, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Friendly & fast service, good & clean facilities, easy access to the mall.
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Accommodation's Reply
02 Feb 2026
Dear Valued Guest, Thank you very much for staying with us and for taking the time to share your review. We are delighted to know that you found our service friendly and efficient, enjoyed our clean and well-maintained facilities, and appreciated the convenience of our direct access to the mall. Your positive feedback truly encourages our team to continue delivering excellent service. Wishing you a pleasant day ahead, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
One of the strategic hotels in Jakarta and north of Jakarta
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Accommodation's Reply
02 Feb 2026
Dear Valued Guest, Thank you very much for staying with us and for taking the time to share your review. We are pleased to know that you recognize our hotel as being strategically located in Jakarta, especially in the northern area. Our convenient location is designed to make access to shopping, dining, and entertainment easy for all our guests. Wishing you a pleasant day ahead, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
J***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very close to Kelapa Gading Mall
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Accommodation's Reply
23 Jan 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading. We are happy to hear that you feel comfortable with your stay and its convenient location next to Summarecon Mall Kelapa Gading. Thank you very much and we look forward to seeing you again soon. Warmest regards, Francisco Holmes-Brown General Manager
N***r
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The place is in mall kelapa gading area, so easy access to everywhere and can find best food just access the 3rd floor of the mall which is foodcourt mkg3, the room quite fine and clean, the food is also fine
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Accommodation's Reply
23 Jan 2026
Dear Valued Guest, Thank you very much for staying with us and for taking the time to share your review. We are glad to read that you had an enjoyable stay with us and we understand that the strategic location of the Hotel next to the Kelapa Gading shopping Mall has been essential to you. Wishing you a pleasant day ahead, and we look forward to welcoming you on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
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Dewi A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Close to mal, clean room, good staff, and very comfortable.
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Accommodation's Reply
23 Jan 2026
Dear Valued Guest, Thank you for sharing your positive feedback following your stay at POP! Hotel Kelapa Gading. We are pleased to hear that you enjoyed our convenient location close to the mall, found the room clean, felt comfortable, and experienced good service from our staff. Your kind comments truly motivate our team to continue delivering the best experience for our guests. We look forward to welcoming you back again in the near future. Warmest regards, Francisco HOLMES-BROWN General Manager
L***i
icon-origin-TRAVELOKA
6.6
/10
Reviewed 3 week(s) ago
In my opinion, it's not recommended. Breakfast is all cold, from the white rice to the cold soto. I'm disappointed with that price.
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Accommodation's Reply
23 Jan 2026
Dear Valued Guest, Thank you for sharing your feedback regarding your breakfast experience at POP! Hotel Kelapa Gading. We sincerely apologize for the inconvenience you experienced, especially regarding the temperature of the food served. This is certainly not the standard we strive to deliver, and we understand your disappointment considering the value you expected. Your comments have been shared with our team as constructive input so we can improve the quality and consistency of our breakfast service moving forward. Guest feedback like yours is very important to help us enhance our services. We truly appreciate your time in bringing this to our attention and hope we will have another opportunity to provide you with a better experience in the future. Warmest regards, Francisco HOLMES-BROWN General Manager
E***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Good place to stay for business.
Find this review helpful?
Accommodation's Reply
15 Jan 2026
Dear Valued Guest, It was a pleasure having you with us. We are glad to read that you had a good stay experience with POP! Hotel Kelapa Gading. Thank you very much and we look forward to having you again with us. Warmest regards, Francisco HOLMES-BROWN General Manager
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Strategic, comfortable place to stop by and very friendly service
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Accommodation's Reply
15 Jan 2026
Dear Valued Guest, Thank you for choosing POP! Hotel Kelapa Gading for staying. We feel grateful to read that you were impressed with our service as well as its strategic location. Have a nice day ahead and we hope to see you again in our hotel. Warmest regards, Francisco Holmes-Brown General Manager
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Billy
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The best choice for a transit hotel in Kelapa Gading. Unfortunately, the room I got yesterday was infested with ants. Hopefully, cleanliness will be better maintained in the future.
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Accommodation's Reply
15 Jan 2026
Dear Valued Guest, Thank you for taking the time to rate and review your recent stay. We truly apologize for the inconvenience that you experienced. Please be sure that we well noted your concern regarding ants in the room and followed up with our respective department so that we can take the necessary action and avoid further occurrences. We really appreciate your input, and we look forward to welcoming you again to our hotel. Warmest regards, Francisco Holmes-Brown General Manager
y***i
icon-origin-TRAVELOKA
6.4
/10
Reviewed 4 week(s) ago
There were ants in the room. The bed wasn't very clean. The sheets looked like they hadn't been changed, smelling and messy. The pillowcases were messy and smelly. The sheets were dirty. This time, my stay here wasn't comfortable, even though I stay here often.
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1 people find it helpful
Accommodation's Reply
15 Jan 2026
Dear Valued Guest, Thank you for taking the time to rate and review your recent stay. We truly apologize for the inconvenience that you experienced. Please be sure that we well noted your concern regarding cleanliness in the room and followed up with our respective department so that we can take the necessary action and avoid further occurrences. We really appreciate your input, and we look forward to welcoming you again to our hotel. Warmest regards, Francisco Holmes-Brown General Manager
S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The hotel staff was friendly. It was a shame that the room smelled like dust and the sink was clogged. But so far, it's comfortable, the AC is cold, and the bathroom has working hot water.
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Accommodation's Reply
15 Jan 2026
Dear Valued Guest, Thank you for staying with us, and give us feedback as detailed and thoughtful as yours. We valued your comments and shared them with our department concerned. It helps us to improve our services in order to get our Guest's satisfaction. Once again thank you very much, and we do hope we can welcome you back again in our Hotel. Warmest regards, Francisco Holmes-Brown General Manager
B***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
If you stay here it is more comfortable and you can have easier access to Kelapa Gading Mall.
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Accommodation's Reply
15 Jan 2026
Dear Valued Guest, It was a pleasure having you with us on your stay and thank you for sharing your review. We are glad that you had a comfortable stay, and that you were impressed with its location near Summarecon Mall Kelapa Gading. Please be sure that your review has been warmly welcomed by our Champs and that we stay focused to try to consistently improve our facilities and services. Once again thank you very much for your review. Have a pleasant day ahead, and we do hope that your experience will always bring you back to our Hotel. Warmest regards, Francisco Holmes-Brown General Manager
B***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
So far, this hotel is one of the references for low-budget accommodation, but the service is responsive and not bad.
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Accommodation's Reply
15 Jan 2026
Dear Valued Guest, Thanks so much for sharing your review on your recent stay and we are glad to know that you had an overall good stay with us. Appreciate your comments and we hope that you will return to our hotel in the near future. Warmest regards, Francisco Holmes-Brown General Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The check-in and check-out process was very easy, served by friendly staff. Thanks
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest, Thank you for always staying with us and for the time you took to share your review about our hotel. We are glad to read that we were able to accommodate an excellent service for you. Please be sure that your comments have been warmly welcomed by our Champs, and that we will remain focused in order to improve our services and facilities, and committed to try to always positively surprise you. Once again thank you very much for your review and we always look forward to welcoming you in our Hotel. Warmest regards, Francisco HOLMES-BROWN General Manager
Febe O.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
staff was nice and foods are barely fine for short stay.
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest, Thank you for staying with us and for the time you took to share your review about our hotel. We are glad to read that you had a good stay and that you were impressed with our hospitality. Please be sure that your review has been warmly welcomed by our Champs and that we stay focused to try to consistently improve our facilities and services. Once again thank you very much, and we indeed look forward to welcoming you again on your next stay. Warmest regards, Francisco HOLMES-BROWN General Manager
s***t
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Good place but expensive cause no bathroom equipment
2 people find it helpful
Accommodation's Reply
05 Jan 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
B***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
The rooms, cleanliness, and ambiance of the hotel were all fine. However, the Wi-Fi was incredibly slow. Sometimes it connected, but more often it didn't.
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1 people find it helpful
Accommodation's Reply
24 Dec 2025
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Number of reviews per page
20
40

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Lobby 4 POP! Hotel Kelapa Gading

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews POP! Hotel Kelapa Gading

Traveloka (12,569)
Other sources (54)
8.4
Very Good
From 12,569 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

7.7

Location

8.8

Service and Facilites

8.3

People often mention about POP! Hotel Kelapa Gading
All
Staff Friendliness (156)
Bedroom (145)
Surroundings (143)
Ambiance (141)
Accessibility (134)
Bathroom (121)
Hotel Area (119)
Wifi (91)
Check-in/out Time (91)
Room Space (91)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews POP! Hotel Kelapa Gading

Number of reviews per page
20
40
Customer reviews
P***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
It's very comfortable here, privacy is maintained, MKG can also be accessed through the hotel door, it's very good 24 hours.
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Find this review helpful?
Accommodation's Reply
04 Feb 2026
Dear Valued Guest, Thank you for taking your valuable time to share your wonderful feedback with us. We are pleased to know that you found your stay very comfortable and appreciated the privacy we provide. It is also great to hear that our direct access to Mall Kelapa Gading and our 24-hour services added convenience to your experience. We truly hope to have the pleasure of welcoming you back to POP! Hotel Kelapa Gading in the future. Warmest regards, Francisco HOLMES-BROWN General Manager
l***o
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 day(s) ago
The check-in process was fast. The room was clean and comfortable enough to sleep in.
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Accommodation's Reply
02 Feb 2026
Dear Valued Guest, Thank you very much for staying with us and for taking the time to share your review. We are pleased to know that you experienced a fast check-in process and found the room clean and comfortable for your stay. Your positive feedback is truly appreciated and motivates us to continue providing the best service for our guests. Wishing you a pleasant day ahead, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Profile Picture
Vinny K.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Great service indeed.. The location is supreme.
Find this review helpful?
Accommodation's Reply
02 Feb 2026
Dear Valued Guest, Thank you very much for staying with us and for taking the time to share your review. We are delighted to know that you experienced great service during your stay and found our location to be exceptional. Our strategic location is indeed one of our key advantages, and we are glad it added convenience and value to your visit. Wishing you a pleasant day ahead, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Friendly & fast service, good & clean facilities, easy access to the mall.
Translated by Google Icon
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Find this review helpful?
Accommodation's Reply
02 Feb 2026
Dear Valued Guest, Thank you very much for staying with us and for taking the time to share your review. We are delighted to know that you found our service friendly and efficient, enjoyed our clean and well-maintained facilities, and appreciated the convenience of our direct access to the mall. Your positive feedback truly encourages our team to continue delivering excellent service. Wishing you a pleasant day ahead, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
One of the strategic hotels in Jakarta and north of Jakarta
Translated by Google Icon
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Find this review helpful?
Accommodation's Reply
02 Feb 2026
Dear Valued Guest, Thank you very much for staying with us and for taking the time to share your review. We are pleased to know that you recognize our hotel as being strategically located in Jakarta, especially in the northern area. Our convenient location is designed to make access to shopping, dining, and entertainment easy for all our guests. Wishing you a pleasant day ahead, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
J***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very close to Kelapa Gading Mall
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Accommodation's Reply
23 Jan 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading. We are happy to hear that you feel comfortable with your stay and its convenient location next to Summarecon Mall Kelapa Gading. Thank you very much and we look forward to seeing you again soon. Warmest regards, Francisco Holmes-Brown General Manager
N***r
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The place is in mall kelapa gading area, so easy access to everywhere and can find best food just access the 3rd floor of the mall which is foodcourt mkg3, the room quite fine and clean, the food is also fine
Find this review helpful?
Accommodation's Reply
23 Jan 2026
Dear Valued Guest, Thank you very much for staying with us and for taking the time to share your review. We are glad to read that you had an enjoyable stay with us and we understand that the strategic location of the Hotel next to the Kelapa Gading shopping Mall has been essential to you. Wishing you a pleasant day ahead, and we look forward to welcoming you on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Profile Picture
Dewi A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Close to mal, clean room, good staff, and very comfortable.
Find this review helpful?
Accommodation's Reply
23 Jan 2026
Dear Valued Guest, Thank you for sharing your positive feedback following your stay at POP! Hotel Kelapa Gading. We are pleased to hear that you enjoyed our convenient location close to the mall, found the room clean, felt comfortable, and experienced good service from our staff. Your kind comments truly motivate our team to continue delivering the best experience for our guests. We look forward to welcoming you back again in the near future. Warmest regards, Francisco HOLMES-BROWN General Manager
L***i
icon-origin-TRAVELOKA
6.6
/10
Reviewed 3 week(s) ago
In my opinion, it's not recommended. Breakfast is all cold, from the white rice to the cold soto. I'm disappointed with that price.
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Accommodation's Reply
23 Jan 2026
Dear Valued Guest, Thank you for sharing your feedback regarding your breakfast experience at POP! Hotel Kelapa Gading. We sincerely apologize for the inconvenience you experienced, especially regarding the temperature of the food served. This is certainly not the standard we strive to deliver, and we understand your disappointment considering the value you expected. Your comments have been shared with our team as constructive input so we can improve the quality and consistency of our breakfast service moving forward. Guest feedback like yours is very important to help us enhance our services. We truly appreciate your time in bringing this to our attention and hope we will have another opportunity to provide you with a better experience in the future. Warmest regards, Francisco HOLMES-BROWN General Manager
E***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Good place to stay for business.
Find this review helpful?
Accommodation's Reply
15 Jan 2026
Dear Valued Guest, It was a pleasure having you with us. We are glad to read that you had a good stay experience with POP! Hotel Kelapa Gading. Thank you very much and we look forward to having you again with us. Warmest regards, Francisco HOLMES-BROWN General Manager
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Strategic, comfortable place to stop by and very friendly service
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Accommodation's Reply
15 Jan 2026
Dear Valued Guest, Thank you for choosing POP! Hotel Kelapa Gading for staying. We feel grateful to read that you were impressed with our service as well as its strategic location. Have a nice day ahead and we hope to see you again in our hotel. Warmest regards, Francisco Holmes-Brown General Manager
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Billy
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8.5
/10
Reviewed 4 week(s) ago
The best choice for a transit hotel in Kelapa Gading. Unfortunately, the room I got yesterday was infested with ants. Hopefully, cleanliness will be better maintained in the future.
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Accommodation's Reply
15 Jan 2026
Dear Valued Guest, Thank you for taking the time to rate and review your recent stay. We truly apologize for the inconvenience that you experienced. Please be sure that we well noted your concern regarding ants in the room and followed up with our respective department so that we can take the necessary action and avoid further occurrences. We really appreciate your input, and we look forward to welcoming you again to our hotel. Warmest regards, Francisco Holmes-Brown General Manager
y***i
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6.4
/10
Reviewed 4 week(s) ago
There were ants in the room. The bed wasn't very clean. The sheets looked like they hadn't been changed, smelling and messy. The pillowcases were messy and smelly. The sheets were dirty. This time, my stay here wasn't comfortable, even though I stay here often.
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1 people find it helpful
Accommodation's Reply
15 Jan 2026
Dear Valued Guest, Thank you for taking the time to rate and review your recent stay. We truly apologize for the inconvenience that you experienced. Please be sure that we well noted your concern regarding cleanliness in the room and followed up with our respective department so that we can take the necessary action and avoid further occurrences. We really appreciate your input, and we look forward to welcoming you again to our hotel. Warmest regards, Francisco Holmes-Brown General Manager
S***i
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Staycation
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8.8
/10
Reviewed 4 week(s) ago
The hotel staff was friendly. It was a shame that the room smelled like dust and the sink was clogged. But so far, it's comfortable, the AC is cold, and the bathroom has working hot water.
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Accommodation's Reply
15 Jan 2026
Dear Valued Guest, Thank you for staying with us, and give us feedback as detailed and thoughtful as yours. We valued your comments and shared them with our department concerned. It helps us to improve our services in order to get our Guest's satisfaction. Once again thank you very much, and we do hope we can welcome you back again in our Hotel. Warmest regards, Francisco Holmes-Brown General Manager
B***i
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Transit
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9.4
/10
Reviewed 4 week(s) ago
If you stay here it is more comfortable and you can have easier access to Kelapa Gading Mall.
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Accommodation's Reply
15 Jan 2026
Dear Valued Guest, It was a pleasure having you with us on your stay and thank you for sharing your review. We are glad that you had a comfortable stay, and that you were impressed with its location near Summarecon Mall Kelapa Gading. Please be sure that your review has been warmly welcomed by our Champs and that we stay focused to try to consistently improve our facilities and services. Once again thank you very much for your review. Have a pleasant day ahead, and we do hope that your experience will always bring you back to our Hotel. Warmest regards, Francisco Holmes-Brown General Manager
B***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
So far, this hotel is one of the references for low-budget accommodation, but the service is responsive and not bad.
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Accommodation's Reply
15 Jan 2026
Dear Valued Guest, Thanks so much for sharing your review on your recent stay and we are glad to know that you had an overall good stay with us. Appreciate your comments and we hope that you will return to our hotel in the near future. Warmest regards, Francisco Holmes-Brown General Manager
Verified Traveler
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Business
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8.5
/10
Reviewed 5 week(s) ago
The check-in and check-out process was very easy, served by friendly staff. Thanks
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest, Thank you for always staying with us and for the time you took to share your review about our hotel. We are glad to read that we were able to accommodate an excellent service for you. Please be sure that your comments have been warmly welcomed by our Champs, and that we will remain focused in order to improve our services and facilities, and committed to try to always positively surprise you. Once again thank you very much for your review and we always look forward to welcoming you in our Hotel. Warmest regards, Francisco HOLMES-BROWN General Manager
Febe O.
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Transit
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8.5
/10
Reviewed 6 week(s) ago
staff was nice and foods are barely fine for short stay.
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest, Thank you for staying with us and for the time you took to share your review about our hotel. We are glad to read that you had a good stay and that you were impressed with our hospitality. Please be sure that your review has been warmly welcomed by our Champs and that we stay focused to try to consistently improve our facilities and services. Once again thank you very much, and we indeed look forward to welcoming you again on your next stay. Warmest regards, Francisco HOLMES-BROWN General Manager
s***t
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Good place but expensive cause no bathroom equipment
2 people find it helpful
Accommodation's Reply
05 Jan 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
B***y
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Staycation
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8.8
/10
Reviewed 7 week(s) ago
The rooms, cleanliness, and ambiance of the hotel were all fine. However, the Wi-Fi was incredibly slow. Sometimes it connected, but more often it didn't.
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1 people find it helpful
Accommodation's Reply
24 Dec 2025
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
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