Clean room staff is friendly and we are so close to shops underground station busses

convenient location, clean rooms and linen

Great staff and nice room

Clean and comfortable room. Attentive and friendly staff. Good value for the area. Will stay there again.

Everything is well cleaned and the receptionist was nice guy, absolutely 5 star.

Room spotless. Presented exactly as described in booking. Staff very pleasant. Hotel directly next door to tube station so travel to Central London on NYE was a breeze. Excellent price for NYE.

For starters the manager of the properrty could have been more professional. The staff should not sleep on the lobby couch at night. Also, they did NOT know anything about london and told us as visitors to Google. WHO DOES THAT?! It's their job to know about the area. Second, the hotel images of the surrounding area is very misleading. Its the trashy place i've ever seen. Last, the cleaning lady of Friday is very nice!

The lift wasn’t working, the hotel is literally next to the trainline (nothing in the description). Loud (single-glazed windows).

Lovely stay in this hotel, would definitely use again for a London trip with the family. Super comfy beds, pillows weren’t so good but then I am fussy with a pillow lol

Clean room and bathroom

Decor plus bathroom amenities nothing like what is on the current website. When raised with staff, l was told that the website has not been updated. Therefore I assume the current photos were under previous owners/management and they have cut back. USB port behind the TV and not easy to get to TV was not 45 inches but much smaller Bathroom was more like a cloakroom It was a good size room, with a decent shower and fridge. Frosted windows so no natural light in the room I am disappointed and would rather it a 3* Hotel

Cons- Dirty, out dated, some staff members were rude. Loud - you can hear the train, people talking in their rooms and hallways. The place is literally next to the train station and shares an alley way with another building - random people walking behind you to walk through it. Neighborhood not the greatest at night - stores getting robbed, man throwing bottles to different parts of the streets and panhandlers. Pros- Price Accepts dogs Convenient to train station Good food in neighborhood - Turkish, Jamaican, Korean and Indian. Two cafes - safe and clean to enjoy great drinks and conversations Near Lidl and an 9 minute walk to a nice mall Quick walking distances to theaters I wouldn’t go back nor suggest to stay with young kids. This place serves for a quick stay with pets or as a group for safety purposes.

The only thing I would say there should be a bottle of water in the fridge for guests.

Yes

Squeaky beds. Dirty carpets. Smell in room

Good value for what you pay for

Very clean

Excellent location room and service, would highly reccommend

Overall stay was alright. Staff were friendly and helped me with the room key when it stopped working Upon entering room, I noticed the bathroom was missing a handle on the outside and the inside handle was barely hanging on. The air conditioning was also broken. Walls and ceiling aren’t very thick so you can hear people walking above you and people in rooms next to you

Very well located, 30 second walk from Shepherd’s Bush Market station. Nice check in. Functional room, small, small bathroom so limited space. Miniature bathroom sink meant water went all over the floor when doing anything. One bathroom towel had a hole in it. Tea & coffee in the room, tv and a safe and a fridge so well equipped but no iron. Nice to have a (very small) hotel bar to get a drink or crisps at reasonable prices but realistically nowhere to sit and enjoy it. No food or breakfast options but in that part of London, you don’t need it- so many options in the area. Dog friendly so would totally recommend.