What do past guests say about Hotel Shepherds Bush London?

Hotel Shepherds Bush London is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

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Hotel Shepherds Bush London

Name: Hotel Shepherds Bush London
Address: 11-12 Poplar Mews, Uxbridge Road, Shepherd's Bush, Hammersmith and Fulham, London, England, W12 7JS, 11-12 Poplar Mews, Uxbridge Road, W12 7JS, England
Rating: 8.2

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8.2

/10

Very Good

628 reviews

What Guests Say About Their Stay

Ria

10.0

/ 10

Lovely hotel . Staff very friendly. Bed was so big and comfortable. Would go back and recommend. Great location to tube station .

Joanne

10.0

/ 10

Wow what a find a beautiful hotel staff couldn't do enough for you will defo stay there again

Dewyn

10.0

/ 10

The staff is really friendly and the station next to it connects to anywhere in London. Somehow there is not noise in the rooms from the trains passing by.

In the Area

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11-12 Poplar Mews, Uxbridge Road, Shepherd's Bush, Hammersmith and Fulham, London, England, W12 7JS

Main Facilities

Laundry service

Luggage storage

Garden

Business facilities

Express check-out

Microwave (shared)

Hotel Shepherds Bush London is located in area / city Hammersmith and Fulham. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Hotel Shepherds Bush London Address: Map & Location

11-12 Poplar Mews, Uxbridge Road, Shepherd's Bush, Hammersmith and Fulham, London, England, W12 7JS

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Discover More About Hotel Shepherds Bush London

General
Near Westfield London Shopping Centre

Location
With a stay at Hotel Shepherds Bush London in London (Hammersmith and Fulham), you'll be steps from Bush Theatre and 6 minutes by foot from Westfield London Shopping Centre. This hotel is 0.4 mi (0.6 km) from MATRADE Loftus Road Stadium and 1.5 mi (2.4 km) from Olympia Events.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Bush Theatre - 0.1 km / 0.1 mi
Westfield London Shopping Centre - 0.5 km / 0.3 mi
MATRADE Loftus Road Stadium - 0.6 km / 0.4 mi
Holland Park - 1.6 km / 1 mi
Eventim Apollo - 1.8 km / 1.1 mi
Kensington High Street - 1.8 km / 1.1 mi
Olympia Events - 1.9 km / 1.2 mi
River Thames - 2.2 km / 1.4 mi
Portobello Road Market - 2.4 km / 1.5 mi
Kensington Gardens - 2.7 km / 1.7 mi
Kensington Palace - 3.4 km / 2.1 mi
Imperial College London - 4 km / 2.5 mi
Royal Albert Hall - 4.1 km / 2.5 mi
Hyde Park - 4.3 km / 2.6 mi
Natural History Museum - 4.3 km / 2.7 mi

The nearest airports are:
London City Airport (LCY) - 48.5 km / 30.1 mi
Luton Airport (LTN) - 56 km / 34.8 mi
Farnborough (FAB) - 56.7 km / 35.2 mi

The preferred airport for Hotel Shepherds Bush London is Heathrow Airport (LHR).

Facilities
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features concierge services, a television in a common area, and a living plant wall. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Business Facilities
Featured amenities include complimentary wired internet access, a business center, and express check-in.

Dining
Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge.

Rooms
Make yourself at home in one of the 21 air-conditioned rooms featuring refrigerators and minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and complimentary newspapers, as well as phones with free local calls.

All facilities in Hotel Shepherds Bush London

Functional Hall

Common Space

Lobby

Accommodation Services

Exterior

Things to Do

TV lounge
Garden

Transportation

Area shuttle with surcharge

Food and Drinks

Snack bar

Connectivity

LAN Internet
Free WiFi

General

Reception hall
Microwave (shared)
Smoking area
Terrace

Public Facilities

Safety deposit box
Coffee shop

Hotel Services

Laundry service
Express check-in
Welcoming drinks
Newspaper in lobby
Luggage storage
Express check-out
24-hour Receptionist
Concierge

Business Facilities

Business facilities
Computer station

Accommodation Policy & General Information in Hotel Shepherds Bush London

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Only Dogs Cats Allowed

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 11:00
Available rooms at Hotel Shepherds Bush London	21
Number of floors in Hotel Shepherds Bush London	4
Another facilities in Hotel Shepherds Bush London	TV lounge, Garden, Area shuttle with surcharge, Snack bar, LAN Internet

Frequently asked question in Hotel Shepherds Bush London

What Time is Check In & Check Out at Hotel Shepherds Bush London?

Check-in time at Hotel Shepherds Bush London is staring from From 14:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

What is The Star Hotel Classification of Hotel Shepherds Bush London?

Hotel Shepherds Bush London is officially classified as a 3.5-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does Hotel Shepherds Bush London have?

Hotel Shepherds Bush London has 4 floors.

How many rooms are available at Hotel Shepherds Bush London?

Hotel Shepherds Bush London has 21 rooms in total.

Does Hotel Shepherds Bush London provide parking?

Yes, Hotel Shepherds Bush London provides parking. Please confirm details directly with the hotel.

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More Reviews from Other Guests in Hotel Shepherds Bush London

Overall Ratings & Reviews Hotel Shepherds Bush London

Other sources (628)

8.2

Very Good

From 628 reviews

Cleanliness

8.6

Room Comfort

8.0

Location

9.0

Service and Facilites

8.8

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Traveler Reviews Hotel Shepherds Bush London

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Top reviews

Amy

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Great for solo woman - safe

Azhar

6.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Great location and the staff were kind and approachable. The property itself though was dated and cramped specifically the bathroom. Aside from this there is a nearby garage and our room could hear metal clanking amongst other sounds during the stay. Decent stay but hesitant whether I'd book again.

David

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Good aircon in the hot weather.

Ria

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Lovely hotel . Staff very friendly. Bed was so big and comfortable. Would go back and recommend. Great location to tube station .

Samina

6.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

If you’re staying here bring your own shower toiletries

Joanne

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Wow what a find a beautiful hotel staff couldn't do enough for you will defo stay there again

Dewyn

with Partner

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

The staff is really friendly and the station next to it connects to anywhere in London. Somehow there is not noise in the rooms from the trains passing by.

Julia

Friends and family with Friends

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Little hotel off the beaten track, so clean and friendly, highly recommended, perfect for shopping at Westfield, bathroom was spotless, comfy beds with fresh linen, just perfect

Elisabeth

6.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

You could not see out of the window, it was covered in plastic green stuff. The tv didn’t work on bbc 1 and England were on bbc1 at 2am in the World Cup! For the price, I expected better. Fridge was helpful and 2 bottles of water. Convenient for the tube.

YONGWEI

with Children

8.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Very convenient location, next to Tube station. The room is big enough for 3 people with air conditioner.

Michael

8.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

Modern small comfortable hotel with air conditioning. Next to tube station and market.

DIANE

10.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

We had the suite which was a pleasant surprise upgrade. The hotel was easy to find, quite small but offered some where to sit and have a drink of you wanted inside or out. The rooms were nicely decorated and the bathroom was nice, clean and a good standard. The beds were comfortable with plenty of pillows. There were bedside lamps which were handy and charging points for your phone etc. It had a tv and a seating area. A hair dryer was provided which was a nice surprise. The air con was a huge success as it was very hot. There was no breakfast Option but there was plenty of choice around it . Complimentary tea coffee etc and biscuits. We would and will return and I recommend this hotel if you want a nice clean hotel in this area. Everyone was very friendly and helpful which is always a bonus. It was also good value for money in my opinion.

David

2.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

‘Soundproofed rooms’ is misleading. Very noisy hotel. Pictures are very misleading Bed extremely uncomfortable Maintenance poor. Gaps around doors and external windows that do not close properly mean this hotel is constantly noisy. I stay in west London regularly for business working nights. I booked this hotel as my usual was fully booked due to a late notice job. I booked due to the listing saying its sound proofed and various reviews saying its quiet. The first room 107 has a window that doesn’t close properly and a mot garage directly outside the window so good luck staying asleep past 7am. I was then moved to another room 01 behind reception as I was assured this would be silent (not the basement as they said) and spent the next 4 days getting almost zero sleep as the door by reception is slammed shut non stop all day (past 3pm). I appreciate cleaners will make noise during cleaning times but to spend all morning shouting to each other and slamming doors when signs on bedrooms clearly show ‘do not disturb’ staff were made aware of night works but that made no difference. Also the manager or owner screaming at staff during the day was completely unprofessional. dirt constantly falls out the bathroom vent that has never been cleaned. This is a budget hotel charging way over the odds, I spent over £1000 staying and should have slept in my van I’d have got better sleep! It’s bad that you can’t get refunds on terrible hotels Hotels.com need to check places listed

Joshua

with Children

4.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Tiny rooms and AC was barely functioning. The noise level from other guests kept us awake all night.

Claire

8.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

Great place for a heatwave staycation - the ac wasn’t working at first but someone came up straight away and fixed it. The area is noisy and quite busy but you wouldn’t really know it from inside :)

Stuart

with Partner

10.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

Nice AC, pleasant staff. Stocked bar

Anna

8.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

Friendly staff, very accessible

Paul

with Partner

8.0

/10

Reviewed 22 week(s) ago

Hotels.com verified review

If you want a small convenient hotel in the heart of London this really fits a bill. It's not much to look at and doesn't immediately set back from the road. It's immaculately clean and the staff were friendly. It's right next to the market and tube station. You wouldn't visit the hotel itself - but as a base to start from, it's great.

Donna

Family

10.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

Lovely little boutique hotel right next to the tube station. Road was clean, beds comfortable. A/C was great as we were there durin heat wave

Philippa

2.0

/10

Reviewed 25 week(s) ago

Hotels.com verified review

Booked this hotel as emergency accommodation for my elderly father while my mother underwent emergency surgery at nearby Hammersmith Hospital. The booking was made in extreme haste and under considerable stress. I fully appreciate that the booking was marked as non-refundable, and I acknowledged this when speaking to the hotel. However, given the circumstances, I asked whether they could offer a reasonable partial refund, for example, refunding 2 of the 4 nights booked, particularly as the room ended up being used for only one night. Instead, I was offered a maximum refund of £80 from a £590 booking and given a condescending lecture about “terms and conditions,” with the implication that I should somehow be grateful for the gesture. The lack of compassion and basic humanity shown was honestly more upsetting than the financial loss itself. To make matters worse, the room allocated to my elderly father had no window and felt incredibly depressing during an already difficult time. I have no doubt the unused nights were likely resold, meaning the hotel profited twice while showing absolutely no flexibility or empathy toward a family dealing with a medical emergency. I would strongly discourage anyone from staying here, not only because of the poor quality of the room, but because of the cold, dismissive, and deeply disappointing way we were treated.

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