This hotel has a serious issue with the air conditioning. Staff was called to address the problem but could not fix the issue nor did they offer to change the room

Very good service in all areas. Thank you to reception for assistance with accommodating all special requests. To bartender who brought meal to the room.

Nice hotel. good location. Close to the American embassy.

Great !!! 10 stars hotel for the money

The windows have double glazing and extra layer of sun glass screen. It was really hot and stuffy in the room, AC worked pretty bad. We had to open the room door to get fresh air.

24hr bar service excellent

Nice hotel. Very friendly staff.

The room has no shampoo and no basic amenities. The staff did not greet at reception at check-in nor when checking out.

The ibis was a great deal and had English speaking tv Staff was great!

The staff at reception is very unfriendly and slow. I arrived at the hotel early , thus left my bags till evening time for check in . When I returned to the hotel for check in had to wait for a long time and the staff didn’t even help to take my bag from the storage ... Moreover the acoustic of the room is terrible. The room walls are not sound proof at all . I could hear all conversations of the guests staying next door ...

Nice modern and friendly place. A good atmosphere and room standard is good.

Good location. Bus 51 can take you to the biggest mall and most of the touristic places. Really good

It is a good hotel for short stay. Has a nice small cafe and bar. Good Location. Just wish that there was a kettle for tea and coffee in the room and a bottle of water.

IBIS reputation is well known. This hotel sits in the center of town. Wifi works well. In the lobby, I was able to eat three meals, used the printer to print my boarding pass. It is great.

Had a great stay

excellent hotel on edge or city centre.. excellent professional welcoming staff who did their very best to facilitate guests. Good room with nice view of downtown. breakfast was superb.. great variety of hot an cold food.. good location but 15mins walk to city centre (for those who love walking this is a really nice walk over the river past some great palaces and buildings).

Not bad

I stayed at Ibis Astana for only one day, and I had a pleasant stay. First of all, the rate was low(I booked online). When I arrived, the two receptionists who were present spoke English, and they were very professional. My room was very clean; however, although the bathroom was clean, there was a bad unpleasant smell. Because it was not strong, I didn't feel the need to complain. The bed was quite comfortable. My main issue was the long wait for the taxi when the receptionist called it for me. Overall, my stay was good, and I will definitely be back.

I stayed in the hotel for second time and was planning to have a corporate meeting at the hotel. But I changed my mind after the recent stay. There was not soap at all in my bathroom. My colleague asked the staff to change the linen because it was obviously used by previous guest. I've been in the Ibis hotels before in Germany and would never expect so bad service.

Good location to most of the attraction places; new and very clean. The front desk staffs speak English and friendly.