Overall Ratings & Reviews The Queens Hotel

The communal areas were fine with good virews of the prom but some parts of the hotel were really rundown …which was where our stay was. The way the room was advertised I was expecting a sea view but unfortunately we had a lovely view of the car park and fire escape…right on the top floor ..room was also quite small.

A very well kept hotel with very helpful and friendly staff.

It’s a little tired in places , but it’s good value for money fantastic staff very helpful excellent parking and don’t charge very unique…!!!

Bedroom looked out onto a side street but there was still a good view of the sea from there. Bed was comfortable - very hot though - although I did stay during a very hot week! Bedroom was clean & tidy and included an ensuite bath and shower. Unsure how to turn on light attached to the wall by the telly (could not find mains or light switch) and one of the bedside lamps was not working. This were my only issues though. Staff were really friendly, kind & professional. They agreed to look after my luggage prior to check-in - really appreciated this as was traveling by public transport and it can be hard lugging it around everywhere. They even topped up my water bottle before I left. Had Eggs Florentine for breakfast which was cooked to perfection and was delicious! There were a range of hot breakfasts available along with cereals, toast, fruit salad, teas, coffee, fruit juice, etc.

Chair lift access from car park. Often left so could not use no notification of alternative access. And door bell to call for help broken for 2 days staff unaware

V enjoyable stay. Had booked the Abbey Sands to find when we arrived there it was closed,, with a note on the door to go to the Grand. It wasn’t clearly stated in messages that we had been moved there. The lobby and bistro area of the hotel were attractive & food in the Bistro tasty & promptly served. Had breakfast there one morning & had it served to our table. Much better than in the breakfast room which was self service. The room was nice overlooking the car park. Enjoyed a swim in the pool ( old fashioned ) No Sauna or jacuzzi.

No AC. Shower was a dribble. Bed uncomfortable. Big crack up the bathroom wall. Breakfast mediocre at best.

Location is amazing right at the seafront, and you just can't beat that. Reception staff was helpful (allowed me to check in 1h earlier). Breakfast was delicious, promptly served and the dining room staff was(especially the lady with the long black hair, missed her name). It's definitely worth the stay.

Lovely location on the seafront. Beautiful artwork in the common parts of the hotel.

Room dirty, leaking water from toilet, dirty towel,twice given dirty cups in restaurant fried eggs hard one day ,hard poached eggs 2nd day, had cereal next day!

Lovely hotel right on the seafront. Great breakfast too.

Staff was so helpful with bus routes, travel advice. Breakfast was great. My room was beautiful.

Nice friendly staff, good food, pleasant stay.

We had a free upgrade to a seaview room which was lovely (apart from the unfortunate seagull poo down the middle of the window - a hazard of being right on the seafront). The room was light and airy, nicely decorated and fairly modern compared with the little corridor which was in the middle of being worked on. Great views over the promenade, and it was pretty quiet compared to some seaside towns we've stayed in. Breakfast was a bit disappointing. Cold buffet had plenty of cereals, juices, yoghurt and fruit, but no pastries. Hot food was via order. Full english - my teen wasn't impressed with the bacon, sausage or mushrooms. He had a slice of toast delivered with mould on but that was replaced with no issues. There were a lot of hot specials choices. My smashed avocado was ok - the poached eggs were perfectly cooked, but the toast was burnt. On other days we stuck with the american pancakes with berries and maple syrup which were delicious, and scrambled eggs on toast - tasty granary bread, and the eggs were really nice. Spot on for eggs of any type. Staff were all friendly and helpful, and front reception desk service was always fast. We paid for ultra fast broadband, but struggled to connect, then dropped out a lot. Speed test was only 4-5 mpbs. Don't bother paying for it, basic wifi was usable. Shower was cold - couldn't get it to warm up. But thankfully 3rd morning was warm. Lovely stay overall, and we'd stay again as the location was brilliant with free parking

An old fashioned beach side hotel with wonderful views and a decent dining room. It’s a little aged but still charming.

Beautifully decorated old building with lovely view of the sea from the dining room. Very close to the Promenade. Excellent food in the restaurant. Wonderful hairdresser and massage therapist businesses located in building. Friendly very helpful staff. Dog friendly. I had a wonderful relaxing time there and will return.

Loved the dining area!

Wonderful staff!!!

Liked the site with its view of the sea.

Very helpful reception staff. Really went above and beyond. Wait staff pleasant. Meals excellent. Varied menu options. Room very comfortable. Hotel well situated. No complaints.