Overall Ratings & Reviews Queen's Hotel

They went above and beyond to assist me with all my needs. If you’re traveling in the area, I cannot recommend this hotel enough! The staff is incredibly warm and accommodating, making your stay truly enjoyable. Everything about my experience was exceptional.

The staff were amazing and on hand for everything and anything from reception and security to waiters and chefs. The pool attendant and gardener were also excellent

Lovely historic hotel, yet sadly long overdue for a major renovation. Upgraded to a suite (thank-you), yet broken air conditioner that staff tried to fix with a broomstick/leaking ceilings in various rooms (dangerous on floorboards)/light bulbs broken & not replaced/dangerous electrical PowerPoints/shower mechanism broken & fell Off & hot water tap itself overheats & liable to burn. In a positive, bed & pillows comfortable, pool fantastic & staff very helpful. Particularly the Manager/CEO Mr Kumar.

Great Hotel

never had such a bad experience checking in, the girl (with glasses) at the reception was so rude it was laughable, I really got no idea how she got the job. the hotel is really nice and close to everything, but the rooms facing the main street get really noisy at night, the it gets quiet from 11 pm until 4am when the traffic (trucks, buses ect..) start again. ok for the location , the beauty of the hotel, the swimming pool, the bar , but avoid if you want some sleep . remember, be aware of the ignorant unprofessional lady at the reception! be ready to wait for a long time ! a long queue of people complaining when I left!

Keep your sense of humour and you'll get through the half to one hour check in process and you'll start to enjoy this quirky, totally inefficient hotel in the perfect location opposite the Temple of the Tooth. It's unapologetically rundown - but if you love heritage hotels you'll love this place. It has a nice restaurant with really lovely staff. It's the reception staff that desperately need training in how to deal with customers. We had zero explanation of why we were kept waiting for over half an hour. Very poor communication and generally inept. But again, get through the check in process and you'll be in heritage bliss - well, maybe not 'bliss' but you'll probably love the place anyway.

The property need an update, our bed roof leaked during a downpour the towels were old stained and had holes in them

The hotel is desperately in need of a complete overhaul - my room was riddled with damp and mould with ineffective air conditioning. The staff are lovely and are the hotel's only saving grace.

Beautiful old hotel with great staff! Restaurant provided buffet meals at a reasonable price.

If you like historic hotels this is for you. In a perfect location by the lake and opposite the Temple of the Tooth. The interior takes you right back to the 19th Century with its wooden floors and antique bar. The dinning room is old fashioned with a good mix of western and Sri Lankan food. Staff are very helpful and friendly. Everything about this hotel is the opposite of a modern bland corporate hotel. Staying here is an experience.

Very central. Very close to main attraction daladaha maligawa.

Good property in a very convenient and safe location. Very friendly and helpful staff.

Very tired and run down building and rooms. The bar was ok and the staff were friendly but I wouldn’t recommend staying here to anyone that I liked.

The staff are exceptionally nice. The hotel manager in particular personally welcomed us when we arrived. The cleaning crew and bellhop were very friendly.

We had a nice experience at the hotel. We mainly booked Queens because of it's historical value, location and the pool.

Very tired and in need of an update but somehow charming like it was from another era. Room very noisy but nice pool

The location of the the property is the best. Right across from the temple of the tooth relic. Walkable to restaurants and shops. The property needs to be updated. Hot water was hit and miss. The staff need to be more attentive. Breakfast was acceptable. Definitely not worth the price.

This is a heritage hotel with lots of history and class but unfortunately it's maintenance hasn't kept up with it's reputation. The bathrooms need to be updated. It is otherwise clean and adequate for a night's stay.

dirty..............................................................................................................................

Great location. Everything very close by. The room was very clean. The decor could do with a refresh but in general everything was good.