Love the facility

First, when checking in we were given a bad room; we moved in that room and found it missing few things. We complained and then they moved us to better room; there were some problems here but those were resolved, ultimately, to our satisfaction. When complained about safe and AC system not working the man who had assigned us the bad room wanted us to move back to that room; we declined. This man was not fair at all. When checking in he told us that he was going to upgrade our room that normally costs more but he would waive the charges and it was upto us to pay anything if we wanted to; as mentioned initially above, the room was bad, forget about that being an upgrade.

The pool was fine only complaint was I was there 5 days & could only get towels one day(my last day)

The gastronomy is excellent, exceptional service and quality. The vacation was amazing, security, Cleanliness and the personal service too

It’s was very nasty ,staff wasn’t helpful at all ,was new or friendly!The room was not clean at all ,food was limited and was not accommodating,I travel a lot worse resort I ever been too

Great stay!

Room was clean, but bathroom door handle was broken and the shower knob broke off mid stay. Also the air conditioning never worked

The staff were friendly and accommodating.

No I didn’t understand English I got facial they massage everything but my face

Room AC was not working properly. Light over beds lense was broken. Restroom light switch did not work. TV was unplugged and not hooked to cable TV. We had multiple rooms and the AC in another one did not work all week. Called front desk multiple times and no one ever showed to fix it. Overall worst experience at a RIU ever. We usually stay at RIU for the atmosphere and culture. This one was horrible.

Elevators has a bad odor Refrigerator freezer didn’t work Room was warm at night Pool was dirty Towels where always unavailable (ran out) daily Snacks in the sports bar were unedible

Todo fue excelente

Overall experience was very nice, the staff were welcoming and exciting. The guest were friendly. I had an amazing time. The only negative of this property is the air conditioning; some rooms had it and some didn’t.

Poor cleaning on plates, spoon, forks, knife and coffee cups. Always there is fish or egg smells on it. Need to wash it with proper detergents instead of just simple washing in water. This is a serious concern.

When we arrived we was unaware that we needed to set up transportation from the airport to the resort. So we paid 40$ to get there once we got there we have to switch rooms 2 after we finally made it to the 3 room we just end up settling.. we was supposed to have a room by the beach. That was from the truth. So we lost 2 days from our trip to figure things out. Then when it was time to leave We scheduled transportation to get to the airport we were was told to be downstairs by 1030 am which we was ready at 10 am to only be told they came at 9:45 am which meant we again had to pay another 40$ to the airport I was very disappointed.

Great

I loved it

Staff are great. Rooms have limited power outlets. Room maintain stocked. Good restaurants. Cocktails are ok - no premium spirits. Great for partying.

Saw insects in room

The staff service was terrible. They ignore the people and treat us really bad. I know maybe they are exhausted, I was a server but I think they need to be more serviceable. I really don’t think I would like to come back.