Overall Ratings & Reviews ibis budget Luzern City

close to city center and shopping

Staff hotel sangat ramah. Hanya saat check in agak lama karena awalnya disebutkan bahwa belum ada pembayaran. Setelah kami tunjukkan bukti pembayaran, lalu di cek ulang ternyata pembayaran ada tapi karena ada selisih kurang sedikit sehingga awalnya tidak ditemukan pembayaran itu. Akhirnya kami bayar cash selisihnya yang hanya 1 chf atau rp 18.000. Dan kami boleh check in lebih awal dari waktu check in yang seharusnya jam 15 tanpa dikenakan charge. Lokasi dekat dengan pusat rekreasi dan sangat dekat / bersebelahan dengan supermarket denner.

Hotel room is very small for 3 adults. Little space for luggage and movements. It has separate tiny toilet and shower cubicle which barely fit in one pax at a time. However, bed is comfy. There 's free hot water dispenser provided at hotel lobby, convenient and easy to access. Next to hotel is a mini-mart and a few restaurants. Just a couple of minutes to travel to main train station too. Overall we have good stay at the hotel.

Cool… And clean…. On a budget.

The place is clean and we received free bus ticket from the hotel.

Nice place, room quite big but bathroom a bit small, but the bed was comfortable.

Family room for four people, spacious enough, clean, but the bathroom, the glass door is a bit clear and quite narrow, the front is very welcoming.

You can't expect much for hotel at this rate. The breakfast was vary, the kitchen staff is very helpful but the check in staff is a bit unfriendly.

The space very narrow and the food very bad

it was nice to stay in Ibis Budget Luzern, the room was not too spacious for the 4 of us, but still okay not too narrow. the room was clean, they separated between bath room and toilet, both clean. the Front desk service was really nice they gave us free bus tickets while we were staying there. but.. they don't have a sharing kitchen there in Ibis Budget, that's the only missing part in the hotel. but overall it was really good staying there.. 😁👍👍

Everything is alright. But the room is little bit of dusty.

Easy to travel with tram sign near. There is a luggage deposit fee. If not checking in, the microwave loses the right moment.

Small rooms only fit 2 people, but the price is friendly. Breakfast 12 euros is quite mediocre and includes cheap, but indeed only croissants, coffee, salami and cheese are provided. Not many options. Reception is quite friendly and offers laundry with 15 euros including dryer, suitable for a traveler who travels a long time and doesn't bring a lot of clothes. So far, good value for money. But dont expect 5 star hotel service. The location is quite far from Lucerne station if you have to walk. But given a free Swiss travel pass, the bus stop location is right in front of the hotel.

The staff are friendly especially the one named Mohamed. It is more fluent to answer about anything and be satisfying. Easy check-in and check-out hotel. We can leave our belongings at the morning check-out time for free. So that we can still continue our journey to the surrounding lusern around without having to push a large suitcase. The location is quite close to the lusern train station on foot or by bus no. 4 from the luzern train station.

Family room is spacious and clean.

There is a free bus to the station / city center.

it is only 3 stop from Luzern SB,nearby there is a supermarket and Fyi a chinese resto(we did not try the resto).we like because Location Location Location.Clean.It is recommended,also free bus ticket really help.

Very nice hotel, will stay again if I go to Swiss.

Having set a low expectation, considering it’s a budget hotel, I was still extremely disappointed with the service here. I booked the hotel from 02/04-05/04 2019. I made a mistake with the dates and requested to reschedule within the same day. Unfortunately, they said the reservation cannot be rescheduled or cancelled. So I decided to just stay from 04/04-05/04 and forfeited the rest of my reservation. But to my horror, when I arrived at 04/04 night, I was told that they’ve cancelled my reservation and asked me to rebook and pay for the night’s accommodation which has been fully paid before. They told me since I didn’t show up on 02/04, my reservation was automatically cancelled without any refund or notification to me! There’s no such statement in the confirmation email when I booked this hotel! The allegory they used to define my situation is; if I purchased something and left it behind, I would definitely lose the good. The explanation didn’t make any sense to me and it still doesn’t. The staffs were rude and unhelpful. They even said a swear word when we asked to see the manager. The manager is even worse!! He refused to speak with us. The staffs there said that the new manager is just 4 months into the job and he only cares about the numbers, extremely money minded with zero empathy. We’re left stranded at the hotel lobby for 3 hours with the staff nowhere in sight. Since it’s already past midnight and I was travelling with my elderly parents who were already exhausted, we had no other options but to book and pay CHF 276 again for the accommodation that has been fully paid before. Moral of the story is, stay clear of Ibis budget if you want to avoid holiday from hell. They’re not worth the money you thought you’ll save. You’ll pay more in the end because they’ll try to rip you off at every opportunity. And for this to happen in Switzerland, the mecca for hospitality industry!? How ironic.

The room was neat and clean. But the size very small. The receptionist were good