Overall Ratings & Reviews Miraggio Thermal Spa Resort

The common areas are well kept

Miraggio thermal spa is beautiful, with such attention to detail. All the staff are extremely helpful, pleasant and polite. The grounds are immaculately kept and there is a very relaxing atmosphere throughout. There are several restaurants with a variety of dining options from sushi to seafood to steak. Would highly recommend Miraggio thermal spa as a holiday resort and I would return.

We come for the second time and it’s perfect.

Amazing stay. Awesome rooms, huge, great shower, very good spa and excellent pools. Very good breakfast Rich and delicious.

The hotel was very nice. The restaurants were great and the beach was good.

The resort is definitely maintained to a very high standard. Beautiful and clean. Staff is very professional, courteous, energetic and always seeking to serve and please. Rooms are good. Pools and beach are great. The big issue is with the foods and drinks price vs quality. We did only attended the breakfast/evening buffet and the pool restaurants - we did not try out the a-la-cart restaurants - however, for the prices charged - even these should have been top notch - and unfortunately all fell short. We resorted to heading to the local restaurants in the nearby town which are 70% cheaper and offer much better quality dishes.

This hotel was a huge disappointment. Such a beautiful facility with the WORST customer service. This is NOT 5star. I’ve stayed in better hotels in the villages. 1. NO AIR CONDITIONING. I thought it was working, but they said their system only decreases the temps by 5C. It was 39C outside. My room was very very hot and humid. 2. NO HOT WATER. Enjoy a fun cold shower. Only had hot water the first night. 3. Cleaning crew enters room with DO NOT DISTURB on…. Surprise! 4. Servers act like they don’t want to be there. Waited 45minutes to get a round of drinks…. At 5star prices. 5. Food Options. I’ve had better food at Disneyland, and probably cheaper. I actually drove to town and ate a local Taverna with my family. 6. This did not feel like Greece. I’m Greek and I know what Greek hospitality and this was not it. I do have to say they did give us a free buffet dinner ($250 value???-not drinks included $70 cost) to make up for everything that when wrong. I appreciate the gesture, but after I dropped $3000 for 2 nights not sure that made up for 2 nights with out sleep because the room was too hot.

Amazing breakfast Awesome cabanas Fantastic toiletries

Really enjoyed the experience. The facilities were lovely. Can’t go past the pool and the beach. It was so scenic! With a family there were lots of activities for the kids to do including beach games and football that were hosted by Miraggio staff. The music of an evening in the oasis lounge was a highlight as was the thermal spa. (However 50 euro additional charge for the spa) Only draw back was the cost and not a lot of variety of restaurants (4- one was closed) so you end up going to the same ones over and over, which got a bit boring. You need to have car as we went into pkehori one night and it cost 40 euros for the taxi there and back - 10min ride. We will come back to Miraggio but we will book a club room or a room closer to the pool and rent a car at Thessaloniki airport.

As a VIP customer, I expect an upgraded room when available. The reception made the opposite - downgraded me to the worst room in the hotel, asking money for updrade, when at least 33% of the hotel is EMPTY. In the room - sinks where plumbed, balcony is below the road level, blocked by the road one meter from it. Lights went on and off during the night without control, waking us up again and again. Outside - due to rain - sea shore, all pools and restaurents were closed. Inside spa was available for extra charge, but, so croudy - not even enough chairs for all the people there. Simply terrible!!

The beach was great but the staff would remove our thing if they saw no one at the chairs. This was very Annoying since we were swimming only to come out the water and our things were missing. Other then this issue the resort was great

The room was not quiet Vee vee Like a motor on all the time

We were mislead by hotel call center and later they even said that email correspondence is fake, apparently due to cyber breach, and the promised deal cannot be accepted. We were told we will get some extra benefits as compensation but it was followed partly without real attention to the security breach the hotel had which affected us, the costumer. I dont recommend this hotel due to the way they treat thier guests

They need to work on the food. The food was not really for 5 Stars resort. We have 5-6 different family our friends together with us on vacation and everyone was complaining about the food.

Beautiful facilities and great service

The Miraggio was a pleasing stay, however that it was overpriced. We always stay in 5* hotels. We felt that for the price we paid we should have been offered half board. The price for the buffet restaurant was ridiculous. €45 per adult and €20 for children over 5 was extortionate, considering what we had already paid for the room. We had submitted a complaint regarding their failure to tell us children were not free. A manager kindly spoke to us and offered to waive €50 for late check out. We thought this was really kind and made us feel good about our stay as our flight was so late, this gave us more time to enjoy the hotel. However at check out, when we went to pay for our extras the lady behind the counter just told us the amount without providing a full breakdown of the costs incurred, tapped it into card machine and asked us to pay. I then thought I would like to see a full receipt of our costs just to make sure the overall price was correct. We have stayed in 5* hotels across the world, whenever we check out the staff ALWAYS prints out the full balance and presents it to us so we can understand how the amount has been calculated. The lady agreed to give me a printout but then proceeded to stuff it into an envelope. I said no need for envelope I want to see balance now. When we looked the fee of €50 was added to our bill. Had I not asked for a breakdown we would have paid. She corrected the amount. I found this very unprofessional.

Great location and awesome resort! Very good service, super beautiful place! Recommend a lot

Beautiful place with lots to do. A little isolated so a car is beneficial

Excellent hotel with excellent staff. Clean, comfortable all you need for enjoy

Α brilliant resort lying in a hill in 6 levels with private beach and pools with warm sea water,an amazing view,very clean and high quality of service.The only one issue the cats going around the tables in lunch time.